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Story of a mis-supplied exhaust.


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Ok, in brief from memory.


Ordered a section of exhaust from an online retailer in March. Exhaust was for an '89 Merc 500 SEC and was selected from their online catalogue after me having entered the make, year and model of vehicle. Part was specifically described as being for that car.


Recieved part, took to garage to have fitted - it didn't!


There are 3 model variants in the range. The "SE"(4 door saloon), "SEL"(Long wheelbase 4 door saloon) and "SEC" (2 door coupe). Upon further investigation it turned out that the part concerned was a part for the SEL model and was too long to fit my car. Checking the retailers online catalogue again it was apparent that that particular part is listed as being suitable for all 3 variants when, in fact, each has it's own specific part.


Phoned the company straight away to see of they could supply the correct part - didn't ring me back. Rang again - no call back. Eventually had to order part from Merc dealers at horrible price.


Wrote to the company concerned asking for refund of the part they supplied (£163), plus the difference to account for the more expensive part I had to order, plus some extra for the wasted labour at the garage. Total I was asking for was £283, or thereabouts. Anyway got no reply so wrote again threatening Court action. Just before I was going to fill out the Court forms a manager rang me - nice bloke actually - and offered me £250 to settle, which I did.



Northern Rock; S.A.R sent 11/8/06 - Delivered. Recieved details of 6 yrs charges on 8th. Wrote back asking whether or not they hold information going back further than that.

MBNA; S.A.R sent 11/8/06 - Delivered 14/8/06

Barclays; S.A.R - (Subject Access Request) request sent 11/8/06 - Del 14/8/06

Diners Club; S.A.R sent 11/8/06 - Delivered 14/8/06. Recieved form to fill and return with fee on 17/8/06. Sent form back, delivered 4/9/06.

Intelligent Finance; Prelim letter emailed 16/08/06, claiming £318. Email recieved from "Anne-Marie" 17/8/06 saying my email has been passed to Customer Relations dept. Fob-off letter received 23/8/06, letter sent in return same day - Delivered 24/8/6 Recieved letter offer 25% settelement - refused - LBA sent. MCOL on 10th revcieved notification that they intend to defend on 13th. 06/9/2006 WON!!!!!!

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