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Apologies if this is in the wrong section, but I have looked through the forum and haven't been able to find the answer.


I have wrote to my bank asking for my cash (£1038) back etc and they have written back offering me £105 as goodwill gesture on the basis I don not persue the claim.


As instructed on this site, I have written back saying :


... with regards to your recent letter following my correspondence, I would like to accept your goodwill gesture to repay £105 of the money taken from my account over the past 4 years. This acceptance is in no way a settlement but will be regarded as an interim payment.


So now I have accepted this how do I go about claiming it if they have told me that they will only give it to me if it is a final settlement?


Thanks in advance for any help.

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If they've offered £105 on an £103 claim then that's surely a good thing?


Accept it, sign the Full & Final acceptance form but CROSS OUT THAT BIT that actually says 'Full & Final Settlement'

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Ah, gotcha!


In that case, sign nowt mate!


Give them a call, tell them that you 'accept their goodwill gesture' but NOT as full & final settlement, and that you shall be looking to recover the remainder via the Small Claims Courts.

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But surely they will just turn round to me and say, "No, this was offered on the condition you stopped the claim".


They haven't sent me anything to sign, just a letter saying that they were offering me the gesture.


Thanks for the advice, btw!!

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Never forget that you hold the ultimate Ace card, in that should all else fail you can take them to Court & reclaim what you're owed that way!


They can huff, puff, offer goodwill gestures & the works all they want, but just keep in mind what it is that you're after - a FULL Refund of all unlawful charges that THEY helped themselves to from YOUR account.!


So, if they have already refunded you that £105, then great! It's just a chunk off your total claim, if they've not then too bad - go through the motions, Premlim Letter - 14 Days, then LBA - 14 days then hit them with a Court Claim!


My thread - JMio Vs Bank of Scotland - Easy Cash Account has got a few pointers in it that would probably be worth a read for you.

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See what they say when you ring them, they may retract the offer but I doubt it.


Tell them you will follow up the phone call with your acceptance as an intrim payment in writing, but stick to your deadlines and send any other letters due in the mean time.

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