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Claiming from NatWest - unexpected letter (?) - a quick bit of advice needed, please


tracypj
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Hi all,

 

This is my first time posting on the site :rolleyes: . I just have a quick question:

 

I sent the request for my statements (three accounts in total), and they arrived within the timescale in different packages. So far so good..

 

I then sent the 1st letter asking for my money back and waited... I then received a letter (I never got to the LBA) saying they were looking into my request but due to the nature of my claim (there was nothing out of the ordinary, or complicated) I would get a response in 6-7 weeks.

 

I have checked other threads in this section, and these letters seem to go out after the LBA, not before! My question is; do I now send them the LBA, or do I wait for the 6-7 week deadline?

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I don't think there is any 'usually'. Stick with your timescale not theirs. If they have not answered your preliminary letter to your satisfaction in 14 days then send the LBA and start court proceedings 14 days later on the same basis.

 

Steven

 

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Hi tracy - welcome on board the nutty west forum!!

 

These letters are sent out at prelim and LBA stage. Completely meaningless poppycock they are too! What they mean is, "Please bear with us whilst we keep you holding on as long as we possibly can because we're so bogged down with claims that we can't sort your out at the moment! We may pay you out in a few weeks - or we may keep you hanging on for the next 3 months".

 

Ignore the letter - send them the LBA regardless. Work to your timescales - not nutty wests! Give them another 14 days to settle - then file at court!!!

 

Good luck - post back on this thread if you need any more advice or info or even just moral support! Hedgey xxx :p

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Snap!

 

Totally agree with Steven!

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

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Thank you! That's what I thought - letters will be written tonight and sent tomorrow (recorded del. of course!).

 

Now to do battle with Tesco and Egg and Mint....:rolleyes:

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