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    • Hi all, We bought a part to fix our washing machine approx 13 months ago direct from the manufacturer of the washing machine via phone. This part then failed 13 months later, as confirmed by their own engineer, who was sent by the manufacturer (who is also the retailer for the part) FoC. The engineer actually installed a replacement part, the machine came back to life, but they then removed the part used for testing (and ours reinstalled) as "we would be charged for it". The retailer are refusing to replace the part, stating that they only warranty parts for 90 days. When I stated that I believed the Consumer Rights Act gives me longer than that, they insinuated that it did not, and this was repeated by many representatives. AIUI for goods bought more than 6 months ago, I need to get an engineers report to confirm the part has failed? Or that it has failed due to manufacturing issues? Or would the companies own engineers report suffice? Also, does anyone have any other decent contact details for Hotpoint (or the Whirlpool group)? Thanks, GH
    • Thank you for that "read me", It's a lot to digest, lots of legal procedure. There was one thing that I was going to mention to you,  but in one of the conversations in that thread it was mentioned that there may be spies on the Forum,  this is something that I've read quite some time ago in a previous thread. What I had in mind was to wait for the thirty days after their reply to my CCA request and then send the unenforceable letter. I was hoping that an absence of signature could be the Silver Bullet but it seems that there are lot of layers to peel on this Onion.  
    • love the extra £1000 charge for confidentialy there BF   Also OP even if they don't offer OOC it doesn't mean your claim isn't good. I had 3 against EVRi that were heard over the last 3 weeks. They sent me emails asking me to discontinue as I wouldn't win. Went infront of a judge and won all 3.    Just remember the law is on your side. The judges will be aware of this.   Where you can its important to try to point out at the hearing the specific part of the contract they breached. I found this was very helpful and the Judge made reference to it when they gave their judgements and it seemed this was pretty important as once you have identified a specific breach the matter turns straight to liability. From there its a case of pointing out the unlawfullness of their insurance and then that should be it.
    • I know dx and thanks again for yours and others help. I was 99.999% certain last payment was over six years ago if not longer.  👍
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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novice computer user v barclays.*WON DEFENCE THOWN OUT*


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I blame tonycee :rolleyes:

 

 

Guilty my lord. Now what was the charge again?.

 

 

 

 

hangman_hung.gif

I Wish you everything you wish yourself.

 

NatWest Claimed £1,639. Accepted £1,344.

Natwest Paid me again as GOGW £1,656. Yes they can have it back if they say please.

Barclays 1 Claimed £1,260. Won by default. Paid in full

Barclays 2 Claimed £2,378. Won by default. Paid in full

Birmingham Midshires. Claimed £2,122. Accepted £2,075.

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Tez,

 

Don't let peeps lead you into temptation or bad habits. Haha:)

 

Them "herbal" cigarettes are most certainly no good for insomnia ! Good God, you'd be buzzin all night long, as well as giggling a lot.:D

 

Just say NO !:eek:

 

Slick

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dose that mean you would dress like that in a group then Val?

you would definately have to be the lead though.

what about poor t/c,looks like they cut lots of things off when they hang you,where ever it was.

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Hi Tez, Is it any good asking how that poor girl is? by any chance? By the way folks look at this email from Jessica Morden:

 

 

Dear Valerie

 

Apologies - my assistant has gone home so I can't find your number. Any

chance you could send it to me again? Just to say its Treasury questions

tomorrow and no 2 is on the waiver.

 

I've got a question further down the pile about local job losses that

they may get to so won't be able to get called on this but I will send

you the Hansard extract. I'm sure you've seen the attached website but

just in case you haven't....

 

http://www.bankbuster.co.uk/

 

Theres some useful info on the test case.

 

I've got another letter to go to the Minister so will keep you informed.

 

 

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thanks val,not to bad concidering,the quacks dont seem to worried at moment.its her first poor sod.

 

christ,had a quick read,

he seems to have done what we asked,mass production of bundle.

i would have snapped his hand off for £40 plus about the same for taking case on.

paid that for stationary.

tez

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Hi all, hope all goes well for your daughter in law tezl, im sure you are looking forward to the wetting of the babys head with your son...keep us posted, im sure it will mean in influx of baby congrats piccies that will keep us busy for a few evenings!!

Hi Val, old Jessie is a gooden, keeping you informed... wonder what the Hansard extract is..?

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evening all, welsh water have been renewing the pipes in my road all week... tonight, i was the only house in the road with no water, it happens they said to 1 in 23,000 homes... mmm me... o.h has gone to germany to fit carpets on ship... meanwhile, welsh water dig up end of my drive... 4 hours later after muddy men tramping through house, water comes back on..lovely water, even when its black coming out of the taps! (and 10 pm at night!)

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Oh Jenny you poor thing, what did you do to deserve to be the ONE you don't think barclays had anything to do with it do you? anyway even though its a shame your hubby wasn't there, glad the business is doing ok. val

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