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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Tommysjunk vs Egg/Nationwide


tommysjunk
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Hey all, im new to this forum, must say great site, plenty of good advice.

 

im in the process of claiming back charges from both Nationwide and Egg credit card. Egg owe me £180 and Nationwide £840.

 

I received a letter from nationwide basically telling me to clear off, and egg offered me £35 and said it was a good will offer.

 

My next step is to claim through the courts, im from northern ireland, do i use the northern ireland court service or use the uk one in regards to the n1 form.

 

Would i be best sending another letter to the banks and telling them im going to the small claims courts or just send them a copy of the n1 form?

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Would i be best sending another letter to the banks and telling them im going to the small claims courts

If you have only sent the preliminary letter , you should send the LBA first:

3. Letter before action - Consumer version - asking for it back

 

do i use the northern ireland court service

Since your calims are well within th NI small claims limit, I don't think there's any advantage to filling in England. See here:

Northern Ireland Small Claims Guide and new NI online claims service

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Welcome to CAG :)

 

I will move this to the Egg forum can you also start a thread in the Nationwide forum for that claim .As you need one thread for each claim

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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Tommysjunk,

 

In recent months Egg have become so reasonable that you may not need to go down the legal route. Make sure you have 6 years statements and itemise you unlawful charges plus Contractual Interest if you are claiming it.

 

Egg will go through the ritualised step of sending you one letter defending their charges and mentioning their reduction and refund towards OFT threshold figure of £16.

 

There are 49 proven successes and template letters to refute this, e.g. crib moc1982's letter on V-E Day thread page 4, posting #61. Recent experience shows you will get paid in full just like that, including 8% Statutory Interest even when not requested. The fastest settlement took less than one week, two weeks is common, so long as you follow the proven route. I would not have thought N.I. makes any difference.

 

It saves both sides time and money, and Egg are commended for this.

 

 

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