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got a reaction to my letter before action

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sent my letter giving 14 days to reply on 29th may got reply via a standard letter similar to the ones that notify us of there excesive charges.The person does not appear to have read my letter properly

they say my claim has been infestigated and the charges where and in accordance with the agreement.And that they where decling my claim.

So i have promtly fax them back stating that i was not accepting that decision and that they had untill the 14 days are up to make sensible reply:)

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