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yb dragging there feet any advise


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I would be really grateful for any advise. I sent my request in for a refund quite a while ago which i got the standard letter sent back. I then sent them a LBA.Then in the mean time my mam died suddenly so everything got forgotten about. I then wrote to them again explaining what had happened and if i didn't hear from them within 14 days i would take it further. They sent me this letter then saying that should my complaint not be addressed within eight weeks they would contact me again to confirm the current position of my complaint. They should issue me with a Final Response letter within the next four weeks, if they are unable to do so they will write to me again this letter was dated the 27th April, so there 4 weeks are up. What should i do now any advise will be brill this just seems to be going on forever please help.

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First of all I'm sorry to hear your news. As the 4 weeks are up I would start filing your claim through the court. They have had plenty of time to respond.

 

Sarah.

Yorkshire Bank

Started Process 19th Sept 2006.

All Stages Followed.

Next Step Court!

Hearing Date 7th June 2007.

WON!!!!! 6th June 2007 :D

 

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