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    • Many thanks for the replies and advice!   I what to send this email to the Starbucks CEO and the area manager. Your thoughts would be appreciated.   [email protected] [email protected]   Re: MET Parking PNC at your Starbucks Southgate site   Dear Ms Rayner, / Dear Heather Christie,   I have received a Notice to Keeper regarding a Parking Charge Notice of £100 for the driver parking in the Southgate Park Car Park, otherwise infamously known as the Stanstead Starbucks/McDonalds car park(s).   Issued by: MET Parking Services Ltd Parking Charge Notice Number: XXXXXXXXX Vehicle Registration Number: XXXX XXX Date of Contravention: XX.XX.XXXX Time: XX:XX - XX:XX   After a little research it apears that the driver is not alone in being caught in what is commonly described as a scam, and has featured in the national press and on the mainstream television.   It is a shame that the reputation of Starbucks is being tarnished by this, with your customers leaving the lowest possible reviews on Trustpilot and Trip Advisor at this location, and to be associated with what on the face of it appears to be a doubious and predatory car park management company.   In this instance, during the early hours of the morning the driver required a coffee and parked up outside Starbucks with the intention of purchasing one from yourselves. Unfortunately, you were closed so the driver walked to McDonalds next door and ordered a coffee, and for this I have received the Notice to Keeper.   It is claimed that the car park is two separate car parks (Starbucks/McDonalds). However, there is no barrier or road markings to identity a boundary, and the signage in the car park(s) and outside your property is ambiguous, as such the terms would most likely be deemed unfair and unenforcable under the Consumer Rights Act 2015.   I understand that Starbucks-Euro Garages neither operate or benefit from the charges imposed by MET Parking. However, MET Parking is your client.   Additionally, I understand that the charge amount of £100 had previously been upheld in court due to a ‘legitimate interest in making sure that a car park was run as efficiently as possible to benefit other drivers as well as the local stores, keeping cars from overstaying’.   However, this is not applicable when the shop or store is closed (as was the case here), as there is no legitimate interest. Therefore, the amount demanded is a penalty and is punitive, again contravening the Consumer Rights Act 2015.   As the driver’s intention of the visit was genuine, I would be grateful if you could please instruct your client to cancel this Notice to Keeper/Parking Charge Notice.   Kind regards
    • I received the promised call back from the Saga man today who informed me that the undertakers have decreed it IS a modification and they will need to recalculate a quote individually for me. However it all sounds very arbitrary. The more I think about it, and with help from forum replies, the more I am sure that it is not a modification. If for example the original seatback had become damaged by a spillage or a tear, I would be entitled to replace it with the nearest available part. The problem is when it comes to a payout after an accident, there is no telling what an individual insurer will decide when he notices the change. I am still undecided which of the two best routes to go with, either don't mention the replacement at all, or fill in the quote form without mentioning, and when it comes to buying the insurance over the phone, mention it at the time.
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    • LFI is spot on. In fact you could sue UKPC for breach of GDPR, as UKPC knew full well right from the start that their case was hopeless.  They should never have asked for your details from the DVLA. Take some time to think if that is a road you want to go down.  
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spring6 v Abbey - advice please


spring6
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Hi,

 

I have completed the N1 with MCOL using the POCs recommended on this site adapted to my case (after ages fiddling with the 24 line limit!) and today received the Notice of Issue - claim issued 30/5. Abbey sent me all the info in dribs and drabs and I wrote to Abbey initially with two requests for refunds for two periods - so I put all details of my total claim and interest (8%) on a spreadsheet to tie in with the POCs total - basically each charge dated, listed and totalled. I have sent a copy of this to Abbey and the court to tie in with the N1. Is there anything else I need to do/send at this stage - or should I grab a beer and wait patiently?

 

It would be great to hear from anyone at a similar or the next stage - cheers,

 

spring6

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Grab the beer, put your feet up and wait, cos the ball is now in the hands of the court. You can only wait to hear from them, although after a few weeks, if they haven't acknowledge you filing the claim you can ring them and ask how it's doing. They usually transfer to your local court and will write and tell you that.

 

It's a longish wait at the moment cos the courts are up to their ears in paperwork but they will get to you. :)

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Thanks for the reply I will keep myself busy with an MBNA claim.

 

In response to a letter of complaint to Abbey about last month's charges they responded with a letter that includes the classic " The charges automatically debited your account on .... in accordance with the notice given on your monthly statement. All charges are system generated and automatically debit accounts on the dates advised. I'm sorry we can't defer payment of these charges" a real case of computer says no. I have asked them how they justify £35 a throw when it's by their own admission a purely automated process but won't hold my breath...

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Spring, did you include these charges on your claim? if not, they can form the basis of your second claim

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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  • 3 weeks later...

Ooo very exciting. I have recieved the 65% offer today. I am clearly going to negotiate this can anyone tell me what the best next step is. I am willing to take a bit off my claim for early settlement but not thirty five percent. Is this inga person the best way to go and if so can someone pm me her email address.

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  • 2 weeks later...

Have sent 2 e-mails to Inga @ Abbey in an attempt to settle but have had no response from her and her time's up tomorrow so am going to dig heels in now and wait for court date and go for the lot. Have also heard from MCOL that case is being transferred from Northampton to Chester - I live in Manchester so it seems odd it's not coming here. Anyone got any idea how long it takes to get a court date? The allocation questionnaire has been dispensed with. Any suggestions about the next step?

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Getting no response from Abbey (e-mails) which is very frustrating...does anyone have any advice on the best way to keep the pressure on / keep things moving? Patience is sadly not my best quality!

 

My case has also been moved from MCOL to Chester any idea how long it's taking to get confirmation and dates/directions?

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Hiya spring6

 

Just looking at your thread, i'm not too sure, as you can see I'm in a bit of a dilemma myself, my claim has been struck off. I was offered 65% but I turned the whole amount down, but at this moment feeling very sick, but hey not all is lost.

 

I would telephone Chester and ask them how long they expect a date for court or AQ to take, no harm in trying.

 

Good luck

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Hi Spring

 

Your court date could be months away yet.

At the moment all the bank claims are clogging the system and delaying matters.

Tameside are a few weeks behind just with their mail.

It will arrive eventually

From My experience with Abbey they settle at the end with a couple of weeks to spare as is the case with most banks at the moment.

 

Paul

 

"Wisdom Begins In Wonder"

 

My advice is based on my personal experience and should be taken as such.

 

If I have helped you, Please click the Scales

 

 

Abbey WON - MNBA WON - BARCLAYS WON - HBoS(1) WON - BT WON

HBoS(2) LBA Stage - HBoS(2) Prep

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Just received Order from Chester CC requesting full particulars of POC by 30/07/2007 or will strike out my claim When I filed with MCOL I sent a copy of my spreadsheet detailing each charge amount, type, date and 8% interest claimed plus court fee and account details. When the claim was transferred to Chester they returned the original to me without sending a copy on to Chester CC with the claim - I've sent them my original today which should rectify the problem but it's something for others to watch out for when claims are transferred...

 

Also finally received email response from Abbey re my counter claim, frustratingly it says response been posted to you tonight (Thursday) - so no idea whether it's good or bad news - but nothing yet received because of postal strike grrrrrrrrrr..........

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  • 2 weeks later...

Finally got a court date for the end of October.... any tips on trying to get abbey to settle early - I have had it with them - charged £35 this month for paying a £1.23 visa debit and another £35 for not paying a £10 cheque - then on the same statement another £35 for paying it. Grrrrrrrrrrrrrrrrrr

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Have today received abbey's letter about the OFT case advising me that my claim is likely to be stayed on their application - is there any merit in me writing to the court saying that I would request a hearing to oppose any such application? Anyone else at this stage?

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  • 3 weeks later...
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