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    • just post it here as text then we can edit if necessary
    • 1st try for snotty letter.     lbccc v1.pdf
    • I do feel now that I would like to comment on some points raised on some of the posts on this feed:   Although I found the appearance and comments from Zac to be rather strange, I have not left a scathing review; I was merely seeking some advice as I have never been in this situation before and did not know what to do.   The information I have provided is factual, transparent, and comprehensive. The pdf I posted of full correspondence, screenshots with text on (and to clarify direct quotations from the video walk round), and photographs of the bonnet show this.   The emails and comments posted by the dealer do not constitute the full facts of the situation as he stated, and it makes me feel sick that I have repeatedly been called a bully and a blackmailer (via correspondence and forum comments) throughout this. Additionally, the 4th email posted by the dealer which he named as the response to the email above it was not the response I received to it.   I have made it clear from the start that I wish to keep the car and only wanted it in the condition as advertised. Upon receipt of my first email concerning my complaint (not the best email, I know), it was very clear that the dealer wanted the car back. His response to this was a WhatsApp message which ended in “To be frank I don’t want to sell some one a car that insults and then blackmails me”. This was also the only option provided which would not cost me considerable time or expense. Although it would still have left me without a car (and having to resume my search), as my old Golf was due to be collected by a private buyer. Also, this was the only option offered without sarcastic and/or patronising comments attached. This is of course only my personal opinion and I am aware that I may not be fully objective on this point, but I felt bullied into doing what the dealer wanted.   Whilst I understand my initial email was quite conflict orientated, and that I have not dealt with this situation well, I don’t believe it excuses the responses I received. I am at a loss to see how this is above and beyond in terms of customer service.   As the dealer pointed out, I did state that the car was in fantastic condition for its year (the interior is fantastic for the year), apart from the bonnet of course. The car has most likely done predominately motorway miles which would account for the bonnet. There are minor issues which also don’t match up with the video walk round. Namely, a tiny dent in the rear wheel arch, which is barely even noticeable, several paint chips around one of the doors, the odd stone chip elsewhere, the alloy wheels are in good condition, but not absolutely pristine as most were described as (I had assumed maybe these has been reconditioned), the rear loading strip is heavily marked all the way across, but the paintwork not affected. However, all of these I feel are minor in a 10 year old car. Upon reflection ‘great’ may have been a better representation than ‘fantastic' on my comment.   During my initial phone complaint, I was told that I was the first customer to complain in over 50 cars (can’t recall the exact number but remember it being in the 50’s) to which I said that I felt bad about, later it was 300…   I never asked for £150. As mentioned before, I accepted this offer over the phone after the dealer had told me that I would not be able to get a stone chip repair company to rectify, as “there are hundreds,” and that it would need respraying. He told me that it would cost him £150 (did not mention plus V.A.T) and that it might cost me £200 here.   I was confused by the pricing structure mentioned (from the chap he has previously told me he has used for his body work repairs for years) as this appeared to be an invoice, which I assumed was for another car’s repairs. The total cost was over £1,000. It stated £180 for a bonnet repair and paint (vandal damage, small repair or paint correction) and on the second page V.A.T was added. If this is correct this would surely equate to a total cost of £216 for the bonnet, but of course I could be wrong. Not inclusive of the cost of collecting and delivering the car back to me, as I have been informed that this should not be of inconvenience or cost to me.   I asked for a larger contribution as initially I was led to believe it would cost me £50 and a little inconvenience. Only after I stated the specific consumer rights (which I had Googled over the weekend) and sent the dealer photos of the bonnet did he offer me a further £112.50 for this. In hindsight I could have specified a figure, and that I still did not expect the blended wings to be paid for. Before this, the dealer stated that he did not wish to negotiate any further and to take the car back to him to paint or they will refund and collect. Upon seeking more specific advice on Monday I was informed of my full rights in this circumstance.   It is certainly not a case of changing my mind because I wanted a brand new bonnet etc. and I disagree that the dealer kept his "kool" and replied respectfully throughout, as I do not consider sarcastic and derogatory comments throughout as respectful.   The warranty is a 6 month bronze package from Warranty Wise in this case, which I believe is the only option for a car over 100,000 miles.   I’m unsure as to the significance of the dealer counting 14 stone chips, but maybe this was on one of the photos close to the edge of the bonnet. I have not zoomed in, merely taken a photos of different areas of the bonnet. You can gauge the size on the photos which are closer to the front headlight area. Also, again this issue is not about the size of the stone chips, which do vary in size throughout, it is about the sheer amount across the bonnet not being as described. I did state that these were difficult to see in sunlight or at a distance. However, upon reflection I should have stated more clearly i.e. direct sunshine. I believe 2 or 3 were pointed out on the front edge of the bonnet in the video walk round. In which the dealer stated "Body work is absolutely stunning for the year, with only very minor age related marks, which we’ll point out as we walk round… Bonnet; no scratches, no dents, no damage. If we look closely, we might find the odd little stone chip here and there that have been touched in, little one there, very difficult to see. Little one there, look. So, it's got the odd little stone chip on the front of the bonnet edge, apart from that it's very very clean."   There are not over 30 emails about this, there are 12 and 11 WhatsApp messages (inclusive of the 2 photos of the body shop invoice).   From what I understand about mediation, its purpose is to negotiate to resolve an issue as timely and smoothly as possible. The last emails from the dealer stated that they had no choice but to take legal advice and pass all their correspondence to Lawgistics. With a formal retraction of all previous offers except returning the car to them for a refund, which would be my responsibility. This also informed me of the AA ADR. Followed by one stating “My apologies I forgot to include the phone number for the legal team… Bonnie is the team leader should you wish to escalate to the highest level. Please note that on taking further advice we are under no obligation to offer a refund for the vehicle.”   The dealer also stated “our car” at the end of one of his posts which is odd. It is legally my car which was purchased online in good faith.   Bankfodder’s recent comment concerning the AA does indicate he is saying the AA does not know what they are talking about.   Lastly, I am also unsure as to why anyone would want to deliberately add stone chips to their newly purchased car, or indeed how. Is this even possible?
    • As far as I can see I could just have scanned in a QR code of an unused or unreported test and declared it negative.  It is a venue asking for this and it's utterly pointless.  They'd be much better asking everyone to bring an LFT with them and randomly picking 10% out on entry to test in front of a witness
    • Each test has a unique QR code?   The UK is a joke at the moment.  People fighting over petrol at garages, because of supply issues affecting some garages.    Will we see people fighting again in Supermarkets over the last pack of toilet rolls ?   Government are blaming the media for reporting the problems .            
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Barclays Litigation Team Good or Evil? You Decide..


dar£n
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Enough Is Enough Accepts All Responsibility For Twisting This Thread! Sorry Guys And Gals! It Started Off As A 'what Can You Do To Get Paul Quinn To Reply' Query. Oh Well. Hopefully This Will Be Maintained As A Blt Good Or Evil Thread.

Keep the faith. EiE.

 

Capstone Mortgage 'Services' - Sub-prime garbage - unlawful behaviour/MULTIPLE consumer abuse, TOTALLY in Defiance of REGULATIONS and the law

 

http://www.fsa.gov.uk/pubs/final/gmac_rfc.pdf

 

CONTACT CIB Here

 

http://www.insolvency.gov.uk/Complaintformcib.Htm

 

Kevin Hughes(Compliance Manager-main) @ 02920 380 633

 

Lee Jenkins(prosecuting Amany Attia) 02920 380 643

 

Mark Youde(accounts compliance) 02920 380 955

 

Charlotte Allan @ 0207 596 6108 investigating all the Lehman lenders

 

Jeremy Pilcher 0207 637 6231

 

NO KAGGA LEFT BEHIND...

 

"We would not seek a battle, as we are; Nor, as we are, we say we will not shun it"

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Sharon Daboul seems very helpful. sent a settlement letter when she said she would and has told me my other halfs money will be sent out on monday so seems good so far

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OK all well and good but the central point remains> How do those of us stuck with Paul Quinn who never responds to emails, never follows up on his promises, get over this obstinate hurdle!

Keep the faith. EiE.

 

Capstone Mortgage 'Services' - Sub-prime garbage - unlawful behaviour/MULTIPLE consumer abuse, TOTALLY in Defiance of REGULATIONS and the law

 

http://www.fsa.gov.uk/pubs/final/gmac_rfc.pdf

 

CONTACT CIB Here

 

http://www.insolvency.gov.uk/Complaintformcib.Htm

 

Kevin Hughes(Compliance Manager-main) @ 02920 380 633

 

Lee Jenkins(prosecuting Amany Attia) 02920 380 643

 

Mark Youde(accounts compliance) 02920 380 955

 

Charlotte Allan @ 0207 596 6108 investigating all the Lehman lenders

 

Jeremy Pilcher 0207 637 6231

 

NO KAGGA LEFT BEHIND...

 

"We would not seek a battle, as we are; Nor, as we are, we say we will not shun it"

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It doesnt really matter this far down the thread, any newbies reading it to gain confidence will have got the point by the time they get this far to the wandering, mindless tangents that shoot off into every possible direction..

 

Nah, if you read some of my postings you will know I dont take things too seriously, you have to break the sheer mind numbingly boring side of the legal process in this country and the so called 'enforcers' with a bit of humour every now and then,

not only that but it passes the time away while youre waiting for the 'defendants' to catch up

.

http://www.findmadeleine.com/

http://news.sky.com/skynews/madeleine

 

If I dont reply to a direct question please feel free to PM me.

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My abject apoligies, i thought i had connected with PKea, who has been very helpful today.

 

i haven't been doing this very long.

 

I will not do it again

:o :o :o :o :o

 

Hi Alpha

 

Have I offended you somewhere along the way?

 

Paul

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I copied and pasted your message darn and put in yet another copy of charges with up to date interest. I then emailed over to Dino at 8am, who quick as a flash emailed me back to say Sharon is dealing with my case, he also supplied me with all her numbers. Has anyone else delt with sharon???

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Doh senior moment:

 

this is what I emailed to dino

I realise from your defence that you do not agree with my legal analysis that the charges levied to my account amount to penalty clauses and are deemed unfair. I do however recognise the fact that the sum at issue between us is relatively modest and as such, it is not cost effect for either party to take the matter to trial. Therefore in order to avoid the inevitable time and cost associated with pursuing the claim to trial I am willing to settle the claim upon repayment of the charges applied to my account, together with statutory interest and costs totalling £xxxx.xx This includes court cost's that have been incured so far

Only once in receipt of cleared funds will I then discontinue all action against Barclays in connection with this claim.

 

 

 

You now have a list of charges with 8% added and you have all my contact details. If you decline this offer we shall let the judge make his decision and you will incur more court costs and also cost for my time, in preparing the court bundles etc.

 

 

 

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Hi

 

I emailed that letter to Paul Quinn yesterday and got this reply this morning

 

Thank you for you reply. I am awaiting information from our accounts dept. There is a large backlog in this process due to the large volumes of claims we are experiencing. Once I have this information I may decide to make you an offer. If I decided to I estimate that I shall be able to do so in approximately 3 weeks time. It shall be in the form of a letter which will be posted to the address you have specified on your claim form.

Not a lot of new info but a reply within 24 hours from Paul cant be bad :)

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OMG Sorry but who is Paul Quinn to decide I find you email very very rude the man is coiming across as very obtuse. I take it then that he and he alone decides if you get paid out...................What B*****ks , Sorry but i would complain about the email you received.:-x

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Hi Dar£n,

 

So with sending that email do you think they will pay out? And has anyone else used it and won?

 

Ginger:roll:

This is what I suggested to help settle numerous claims on here..

.

http://www.findmadeleine.com/

http://news.sky.com/skynews/madeleine

 

If I dont reply to a direct question please feel free to PM me.

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I've also sent that email to PQ...

 

As yet, I've had no reply. :(

 

;)

Barclays (2 accounts) WON

Lloyds TSB (Daughter's) WON

 

Cohen's: WON (discontinued)

DLC: Given up, gone away.

Eversheds: Trying!

Equidebt: In default

Intrum J: Return to OC

iQor: Stopped paying.

Link: In default.

ScotCall: Return to OC

Thames: Stopped paying.

 

 

I am NOT a legal or financial expert. There are many CAG members and staff who are better qualified. Please do not make major decisions based on my advice alone.

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Hi

 

I emailed that letter to Paul Quinn yesterday and got this reply this morning

 

Thank you for you reply. I am awaiting information from our accounts dept. There is a large backlog in this process due to the large volumes of claims we are experiencing. Once I have this information I may decide to make you an offer. If I decided to I estimate that I shall be able to do so in approximately 3 weeks time. It shall be in the form of a letter which will be posted to the address you have specified on your claim form.

 

Reply to his email stating that HE has got YOUR offer confused,

Tell him it is YOU that is offering to settle NOT the other way around.

Ask him to make a decision or you will leave it to the judge to decide.

 

 

Forward his reply to Dino, stating you are not happy with mr x dealing with your claim and you request it be transferred to someone else and ask if he could advise whom to contact

.

http://www.findmadeleine.com/

http://news.sky.com/skynews/madeleine

 

If I dont reply to a direct question please feel free to PM me.

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Reply to his email stating that HE has got YOUR offer confused, suggest he is overworked!

Tell him it is YOU that is offering to settle NOT the other way around.

Advise him to make a decision or you will leave it to the judge to decide.

Dont take any rubbish from this guy, he has a rep for being arrogant.

 

Forward his reply to Dino, stating you are not happy with Quinn dealing with your claim and you request it be transferred to someone more professional and courteous. and ask if he could advise whom to contact

they must be having nightmares about you darren.

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No problem mate, as you know this is a self help site and it relies on the advice and experiences of others without that it wouldnt work.

 

And to be honest when you compare this site with others like it..theres no comparison.

We have got an excellent bunch of guys n gals on here who are willing to help out total strangers and not expect anything in return

 

MY RESPECT goes out to EVERYONE of you out there who has posted any form advice or guidance whether following someones progress from start to finish or even simply posting a single link to a template.....Thanks...it IS appreciated.

 

And to get the feedback from members when they DO win, well you can almost see their huge smiles of satisfaction in their posts.

 

mexwave2vi.gif.mexwave2vi.gif.mexwave2vi.gif.

WELL DONE TO EVERYONE HERE AT CAG,

YOU MAKE THIS SITE WHAT IT IS!...

**SIMPLY THE BEST**

mexwave2vi.gif.mexwave2vi.gif.mexwave2vi.gif.

.

http://www.findmadeleine.com/

http://news.sky.com/skynews/madeleine

 

If I dont reply to a direct question please feel free to PM me.

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Hi Dar£n,

 

i have a claim going against the Woolwich (already won on behalf of my other half against Barclays) and i have been told Krysta is dealing with it. can i ask, have you had any dealings with krysta and is she ok & helpful?

im just wondering how helpful she will be

regards

 

paul

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Paul, this topic used to be a standing joke in this forum with numerous postings about me being in love with Krysta...

 

Simply because I praised her up so much..

 

Although she has gone very very quiet recently [last time i emailed her she did state she was very fed up with the over demanding work load]

She is a very nice person to deal with, very professional and very polite,

your conversation with her would be as if youd known her for years.

.

http://www.findmadeleine.com/

http://news.sky.com/skynews/madeleine

 

If I dont reply to a direct question please feel free to PM me.

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yeh I know this is a weird thread but..

 

There ARE a lot of members out there who are genuinely afraid of contacting the Litigation Team at Barclays.

 

PLEASE READ HERE FIRST:

http://www.consumeractiongroup.co.uk/forum/announcement.php?f=7&a=94

 

See post #24 for an example of what to say

 

 

The team as today stands as:

 

Jacqui Lau [Replacement to joanne]

Personal Assistant

Tel: 0207 116 7737

Fax: 01452 638 xxx

E-mail: [email protected] [temp email add]

 

Krysta Campbell

Legal Clerk

Tel: 0207 116 4753 or 0207 116 5835

Fax: 01452 638 359

E-mail: [email protected]

 

Dino Papaevripides

Tel: 0207 116 1943

Fax: 01452 638 196

E-mail: [email protected]

 

Kate Ashton

Legal Clerk

Tel: 0207 116 4664

Fax: 01452 638430 [thanks paul]

E-mail: [email protected]

 

Paul Quinn

Tel: 0207 116 5634 [thanks Paul]

Fax: 01452 638 xxxx

E-mail: [email protected] [thanks Pink]

 

Sharon Daboul [thanx Paul..[pt2537]]

Tel: 0207 116 6842

Fax: 01452 638 159 [thanks Dave]

E-mail: [email protected]

 

Thomas Hickey [Thanks Ronvin]

Tel: 0207 116 4523

Fax: 01452 638 479

E-mail: [email protected]

 

Robert Saunders [Thanks Amanda]

Tel: 0207 116 2403

Fax: 01452 638 xxx

E-mail: [email protected]

 

Charlie Sparling

Tel: 0207 116 xxxx

Fax: 01452 638 xxxx

E-mail:

Apparently Charlie has left..!!!! {thanks to 'SpirallingOutOfcontrol']

 

This list will be updated as and when necessary

 

 

 

My proposal is that anyone with any dealings with this team post a little comment on their experience whether good OR bad so others can see that they are really not a bad bunch.

 

 

 

My opinion of them is that they are very polite, very professional, and easy to talk to.... sometimes slow in replying but hey, they are under a huge work load at the moment.

 

 

Please if you have negative things to say DO NOT get personal and post thing that shouldnt really be on here,,thanks[/KRYSTA CAMPBELL HAS CHANGED HER NUMBER 0207 116 5835

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just subscribing to this thread...cheers

"Banks are people that will lend you an umbrella when it's sunny, but demand it back the minute it starts raining"

 

Brad v Halifax

22/08/06 - Preliminary Letter sent requesting full repayment of charges

06/09/06 - LBA sent to bank

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