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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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refundmylife v barclays ***WON***


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FILLED FOR JUDGEMENT. fingers crossed it goes through without them noticing.

NatWest Data Protection Act 08/06/06. 29/06/2006 recieved all statements. total £240. Letter for refund 07/07/06. offer of £90. lba lost by P.O. hand delivered 10/08/06. money claim 25/08/06. will be deemed served 03/09/2006. acknowledged 31/08/06?? SETTLED :D

 

barclays Data Protection Act sent 08/06/06. Printout from 2001 arrived 14/07/06 total claim £740. 11/08/06 £425 offer. LBA 01/08/06. moneyclaim 22/08/06. served 28/08/06 acknowledged. DEFENDED. COURT SET DEC 13TH. LETTER OFFERING FULL REFUND + COSTS 17TH NOVEMBER. 21ST NOV MONEY IN BANK :eek::D :D :p

 

 

 

barclaycard Data Protection Act sent 08/06/06. 27/06/06 called to chase Data Protection Act. statements from 2004 onwards :-x arrived 14/07/06. Total of £160. putting this one off until i can buy my statements. NEXT INSTALMENT COMING SOON, VERY SOON.

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well that was a short lived bit of glory. the tossers have now filled a defence (ON THE 23/08.06 SO IT SAYS. this would mean they defended on the day i issued the claim) there is no way this could be the case as there was nothing showing last night when i looked. have just spoken to a fully condecending customer service rep (not at all helpfull and unbelievably rude) who was no help at all and just said its done now tough, their defence arrived this morning. great start to my day, i dont think!!!!

NatWest Data Protection Act 08/06/06. 29/06/2006 recieved all statements. total £240. Letter for refund 07/07/06. offer of £90. lba lost by P.O. hand delivered 10/08/06. money claim 25/08/06. will be deemed served 03/09/2006. acknowledged 31/08/06?? SETTLED :D

 

barclays Data Protection Act sent 08/06/06. Printout from 2001 arrived 14/07/06 total claim £740. 11/08/06 £425 offer. LBA 01/08/06. moneyclaim 22/08/06. served 28/08/06 acknowledged. DEFENDED. COURT SET DEC 13TH. LETTER OFFERING FULL REFUND + COSTS 17TH NOVEMBER. 21ST NOV MONEY IN BANK :eek::D :D :p

 

 

 

barclaycard Data Protection Act sent 08/06/06. 27/06/06 called to chase Data Protection Act. statements from 2004 onwards :-x arrived 14/07/06. Total of £160. putting this one off until i can buy my statements. NEXT INSTALMENT COMING SOON, VERY SOON.

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Don't worry Refund, been there myself. You will soon get over it and proceed with your claim. The whole process requires a lot of patience but I am sure it will all be worth it in the end. Just wait for the AQ to arrive, it's quite easy to fill in and there is a lot of help on here, send it back and wait for that court date.

Just think of all that extra interest..

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  • 2 weeks later...

am now filling in the aq. i have put the text from johni2bad's post in the library. not sure if i need to add anything else though. also not sure about what to send from the court bundle. any help would be great. am going to keep reading but thought i would ask.

NatWest Data Protection Act 08/06/06. 29/06/2006 recieved all statements. total £240. Letter for refund 07/07/06. offer of £90. lba lost by P.O. hand delivered 10/08/06. money claim 25/08/06. will be deemed served 03/09/2006. acknowledged 31/08/06?? SETTLED :D

 

barclays Data Protection Act sent 08/06/06. Printout from 2001 arrived 14/07/06 total claim £740. 11/08/06 £425 offer. LBA 01/08/06. moneyclaim 22/08/06. served 28/08/06 acknowledged. DEFENDED. COURT SET DEC 13TH. LETTER OFFERING FULL REFUND + COSTS 17TH NOVEMBER. 21ST NOV MONEY IN BANK :eek::D :D :p

 

 

 

barclaycard Data Protection Act sent 08/06/06. 27/06/06 called to chase Data Protection Act. statements from 2004 onwards :-x arrived 14/07/06. Total of £160. putting this one off until i can buy my statements. NEXT INSTALMENT COMING SOON, VERY SOON.

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The text from jonni2bad in the AQ should be sufficient

Preliminary Letter sent to Woolwich 05/06

LBA sent 19/06

Court claim filed 04/07 : Total £824.75

Acknowledgement of Service 27/07

Defence received 08/08

AQ filed 11/08

Barclays AQ filed 05/09

Hearing date 20/12

SETTLED IN FULL £840.49: 14/12/06

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do i send all the stuff from the court pack then?

NatWest Data Protection Act 08/06/06. 29/06/2006 recieved all statements. total £240. Letter for refund 07/07/06. offer of £90. lba lost by P.O. hand delivered 10/08/06. money claim 25/08/06. will be deemed served 03/09/2006. acknowledged 31/08/06?? SETTLED :D

 

barclays Data Protection Act sent 08/06/06. Printout from 2001 arrived 14/07/06 total claim £740. 11/08/06 £425 offer. LBA 01/08/06. moneyclaim 22/08/06. served 28/08/06 acknowledged. DEFENDED. COURT SET DEC 13TH. LETTER OFFERING FULL REFUND + COSTS 17TH NOVEMBER. 21ST NOV MONEY IN BANK :eek::D :D :p

 

 

 

barclaycard Data Protection Act sent 08/06/06. 27/06/06 called to chase Data Protection Act. statements from 2004 onwards :-x arrived 14/07/06. Total of £160. putting this one off until i can buy my statements. NEXT INSTALMENT COMING SOON, VERY SOON.

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bookworm your a star. will trundle round to the court (about a hundred yards, handy) in the morning and hand it in.

NatWest Data Protection Act 08/06/06. 29/06/2006 recieved all statements. total £240. Letter for refund 07/07/06. offer of £90. lba lost by P.O. hand delivered 10/08/06. money claim 25/08/06. will be deemed served 03/09/2006. acknowledged 31/08/06?? SETTLED :D

 

barclays Data Protection Act sent 08/06/06. Printout from 2001 arrived 14/07/06 total claim £740. 11/08/06 £425 offer. LBA 01/08/06. moneyclaim 22/08/06. served 28/08/06 acknowledged. DEFENDED. COURT SET DEC 13TH. LETTER OFFERING FULL REFUND + COSTS 17TH NOVEMBER. 21ST NOV MONEY IN BANK :eek::D :D :p

 

 

 

barclaycard Data Protection Act sent 08/06/06. 27/06/06 called to chase Data Protection Act. statements from 2004 onwards :-x arrived 14/07/06. Total of £160. putting this one off until i can buy my statements. NEXT INSTALMENT COMING SOON, VERY SOON.

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  • 1 month later...

at last i have recieved a court date. its on the 13th of december at 10.00. thing is there is nothing in the info about sending the info im going to relly on in court. do i just piece it together and send it to barclays legal crew and the court? also they have only allocated 15 minutes for the hearing, is this normal?

NatWest Data Protection Act 08/06/06. 29/06/2006 recieved all statements. total £240. Letter for refund 07/07/06. offer of £90. lba lost by P.O. hand delivered 10/08/06. money claim 25/08/06. will be deemed served 03/09/2006. acknowledged 31/08/06?? SETTLED :D

 

barclays Data Protection Act sent 08/06/06. Printout from 2001 arrived 14/07/06 total claim £740. 11/08/06 £425 offer. LBA 01/08/06. moneyclaim 22/08/06. served 28/08/06 acknowledged. DEFENDED. COURT SET DEC 13TH. LETTER OFFERING FULL REFUND + COSTS 17TH NOVEMBER. 21ST NOV MONEY IN BANK :eek::D :D :p

 

 

 

barclaycard Data Protection Act sent 08/06/06. 27/06/06 called to chase Data Protection Act. statements from 2004 onwards :-x arrived 14/07/06. Total of £160. putting this one off until i can buy my statements. NEXT INSTALMENT COMING SOON, VERY SOON.

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blimey. thats a lot more time than i got. did they give you my extra 45 minutes? as for the court, mine is brighton. handy really as its about 100 yards round the corner from me. did the letter say anything about sending documents? mine mentions nothing about this, and i didnt send anything in with the AQ, just filled it in and posted it. did you send in all the info with your AQ?

NatWest Data Protection Act 08/06/06. 29/06/2006 recieved all statements. total £240. Letter for refund 07/07/06. offer of £90. lba lost by P.O. hand delivered 10/08/06. money claim 25/08/06. will be deemed served 03/09/2006. acknowledged 31/08/06?? SETTLED :D

 

barclays Data Protection Act sent 08/06/06. Printout from 2001 arrived 14/07/06 total claim £740. 11/08/06 £425 offer. LBA 01/08/06. moneyclaim 22/08/06. served 28/08/06 acknowledged. DEFENDED. COURT SET DEC 13TH. LETTER OFFERING FULL REFUND + COSTS 17TH NOVEMBER. 21ST NOV MONEY IN BANK :eek::D :D :p

 

 

 

barclaycard Data Protection Act sent 08/06/06. 27/06/06 called to chase Data Protection Act. statements from 2004 onwards :-x arrived 14/07/06. Total of £160. putting this one off until i can buy my statements. NEXT INSTALMENT COMING SOON, VERY SOON.

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what are you using from the court bundle? do we just send in everything in the bundle in the library? or is it in need of thinning down to relevant bits n pieces. must be said im really hoping they just cave as quick as possible. mines only 900 quid so doesnt seem worth the trouble (for them obviously). at least we have court dates before crimbo, should be cashed in in time to use it to buy presents.

NatWest Data Protection Act 08/06/06. 29/06/2006 recieved all statements. total £240. Letter for refund 07/07/06. offer of £90. lba lost by P.O. hand delivered 10/08/06. money claim 25/08/06. will be deemed served 03/09/2006. acknowledged 31/08/06?? SETTLED :D

 

barclays Data Protection Act sent 08/06/06. Printout from 2001 arrived 14/07/06 total claim £740. 11/08/06 £425 offer. LBA 01/08/06. moneyclaim 22/08/06. served 28/08/06 acknowledged. DEFENDED. COURT SET DEC 13TH. LETTER OFFERING FULL REFUND + COSTS 17TH NOVEMBER. 21ST NOV MONEY IN BANK :eek::D :D :p

 

 

 

barclaycard Data Protection Act sent 08/06/06. 27/06/06 called to chase Data Protection Act. statements from 2004 onwards :-x arrived 14/07/06. Total of £160. putting this one off until i can buy my statements. NEXT INSTALMENT COMING SOON, VERY SOON.

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Yes indeed! The kids should get nice pressies this year and my youngest's 2nd birthday is 3 days after the date of my hearing.

 

I have just printed off the zip file in the library, it's quite a lot of pages but thought I would include everything rather than miss out something vital. When I was getting it together it actually reminded me of being back at school!

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tell me about it. this has been like doing a uni assignment. just takes a lot more reading to get money from the banks.

seems like its been forever now but the timing is great now your lil ones birthday should be well financed and so should christmas for me.

when do you expect them to cave?

NatWest Data Protection Act 08/06/06. 29/06/2006 recieved all statements. total £240. Letter for refund 07/07/06. offer of £90. lba lost by P.O. hand delivered 10/08/06. money claim 25/08/06. will be deemed served 03/09/2006. acknowledged 31/08/06?? SETTLED :D

 

barclays Data Protection Act sent 08/06/06. Printout from 2001 arrived 14/07/06 total claim £740. 11/08/06 £425 offer. LBA 01/08/06. moneyclaim 22/08/06. served 28/08/06 acknowledged. DEFENDED. COURT SET DEC 13TH. LETTER OFFERING FULL REFUND + COSTS 17TH NOVEMBER. 21ST NOV MONEY IN BANK :eek::D :D :p

 

 

 

barclaycard Data Protection Act sent 08/06/06. 27/06/06 called to chase Data Protection Act. statements from 2004 onwards :-x arrived 14/07/06. Total of £160. putting this one off until i can buy my statements. NEXT INSTALMENT COMING SOON, VERY SOON.

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damn i was planning on them doing it before i had to do te bundle. i get the idea of what i need to send (bundle, letters, spreadsheet, statements) but how do we need to justify the information we are sending in? im guessing an index of documents isnt all we send.

NatWest Data Protection Act 08/06/06. 29/06/2006 recieved all statements. total £240. Letter for refund 07/07/06. offer of £90. lba lost by P.O. hand delivered 10/08/06. money claim 25/08/06. will be deemed served 03/09/2006. acknowledged 31/08/06?? SETTLED :D

 

barclays Data Protection Act sent 08/06/06. Printout from 2001 arrived 14/07/06 total claim £740. 11/08/06 £425 offer. LBA 01/08/06. moneyclaim 22/08/06. served 28/08/06 acknowledged. DEFENDED. COURT SET DEC 13TH. LETTER OFFERING FULL REFUND + COSTS 17TH NOVEMBER. 21ST NOV MONEY IN BANK :eek::D :D :p

 

 

 

barclaycard Data Protection Act sent 08/06/06. 27/06/06 called to chase Data Protection Act. statements from 2004 onwards :-x arrived 14/07/06. Total of £160. putting this one off until i can buy my statements. NEXT INSTALMENT COMING SOON, VERY SOON.

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NatWest Data Protection Act 08/06/06. 29/06/2006 recieved all statements. total £240. Letter for refund 07/07/06. offer of £90. lba lost by P.O. hand delivered 10/08/06. money claim 25/08/06. will be deemed served 03/09/2006. acknowledged 31/08/06?? SETTLED :D

 

barclays Data Protection Act sent 08/06/06. Printout from 2001 arrived 14/07/06 total claim £740. 11/08/06 £425 offer. LBA 01/08/06. moneyclaim 22/08/06. served 28/08/06 acknowledged. DEFENDED. COURT SET DEC 13TH. LETTER OFFERING FULL REFUND + COSTS 17TH NOVEMBER. 21ST NOV MONEY IN BANK :eek::D :D :p

 

 

 

barclaycard Data Protection Act sent 08/06/06. 27/06/06 called to chase Data Protection Act. statements from 2004 onwards :-x arrived 14/07/06. Total of £160. putting this one off until i can buy my statements. NEXT INSTALMENT COMING SOON, VERY SOON.

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does anyone know if i need to set out my arguement when i send the documents to the court and barclays? or do i just send copies of the documents i will be refering too?

NatWest Data Protection Act 08/06/06. 29/06/2006 recieved all statements. total £240. Letter for refund 07/07/06. offer of £90. lba lost by P.O. hand delivered 10/08/06. money claim 25/08/06. will be deemed served 03/09/2006. acknowledged 31/08/06?? SETTLED :D

 

barclays Data Protection Act sent 08/06/06. Printout from 2001 arrived 14/07/06 total claim £740. 11/08/06 £425 offer. LBA 01/08/06. moneyclaim 22/08/06. served 28/08/06 acknowledged. DEFENDED. COURT SET DEC 13TH. LETTER OFFERING FULL REFUND + COSTS 17TH NOVEMBER. 21ST NOV MONEY IN BANK :eek::D :D :p

 

 

 

barclaycard Data Protection Act sent 08/06/06. 27/06/06 called to chase Data Protection Act. statements from 2004 onwards :-x arrived 14/07/06. Total of £160. putting this one off until i can buy my statements. NEXT INSTALMENT COMING SOON, VERY SOON.

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panic over. doesnt look like i will be needing to chaop a tree down anymore. will update next week when i have more news.:D :D :D :D :D :D

NatWest Data Protection Act 08/06/06. 29/06/2006 recieved all statements. total £240. Letter for refund 07/07/06. offer of £90. lba lost by P.O. hand delivered 10/08/06. money claim 25/08/06. will be deemed served 03/09/2006. acknowledged 31/08/06?? SETTLED :D

 

barclays Data Protection Act sent 08/06/06. Printout from 2001 arrived 14/07/06 total claim £740. 11/08/06 £425 offer. LBA 01/08/06. moneyclaim 22/08/06. served 28/08/06 acknowledged. DEFENDED. COURT SET DEC 13TH. LETTER OFFERING FULL REFUND + COSTS 17TH NOVEMBER. 21ST NOV MONEY IN BANK :eek::D :D :p

 

 

 

barclaycard Data Protection Act sent 08/06/06. 27/06/06 called to chase Data Protection Act. statements from 2004 onwards :-x arrived 14/07/06. Total of £160. putting this one off until i can buy my statements. NEXT INSTALMENT COMING SOON, VERY SOON.

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hey stevie t. yep its all sorted now. the money arrived in my account this morning. £940 or there abouts, need to get a mini statement to find out exactly. just glad they caved before i printed out the court bundles. wasnt looking forward to culling trees just for them to settle. any one know if they or any banks proclaim to be environment friendly?

 

STICK WITH IT THEY ALL CAVE IN THE END.

 

 

B@STARDCARD HERE I COME

NatWest Data Protection Act 08/06/06. 29/06/2006 recieved all statements. total £240. Letter for refund 07/07/06. offer of £90. lba lost by P.O. hand delivered 10/08/06. money claim 25/08/06. will be deemed served 03/09/2006. acknowledged 31/08/06?? SETTLED :D

 

barclays Data Protection Act sent 08/06/06. Printout from 2001 arrived 14/07/06 total claim £740. 11/08/06 £425 offer. LBA 01/08/06. moneyclaim 22/08/06. served 28/08/06 acknowledged. DEFENDED. COURT SET DEC 13TH. LETTER OFFERING FULL REFUND + COSTS 17TH NOVEMBER. 21ST NOV MONEY IN BANK :eek::D :D :p

 

 

 

barclaycard Data Protection Act sent 08/06/06. 27/06/06 called to chase Data Protection Act. statements from 2004 onwards :-x arrived 14/07/06. Total of £160. putting this one off until i can buy my statements. NEXT INSTALMENT COMING SOON, VERY SOON.

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