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ADVENT Laptop broken screen anyone experienced same ?


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Hello all,

 

I am due to take PC World to the small claims court, about an ADVENT Laptop that had a cracked screen.

 

Has anyone had experience, of an ADVENT laptop, or any other laptop, having a cracked screen, very soon after purchase? Maybe cracked in shipping, or in light use?

 

Any information on this, would be useful for building my case.

 

All replies, please!

 

Thanks

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Welcome to the site

Moved your thread here for a more positive response.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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mines not cracked but it is faulty (keeps going white)

post office WON 12/11/06

 

abbey.LBA sent 30/10/06.MCOL claim submitted 8/11/06.allocation questionnaire sent 16/12/06.schedule of charges sent 16/12/06.WON

 

2nd abbey claim SAR sent 3/1/07.WON.complaint letter sent 18/1/08

 

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I've got a Advent 7081 on the bench with guess what ???? A Faulty screen.

 

What model do you have, just wondering if there is a pattern here?

I don't always believe what I say, I'm just playing Devils Advocate

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Hi, I have an Advent 7109B bought February. Last week the integral mouse stopped working. I rang the Tech Guys who attempted to reboot to see if it would restart. No luck. They then said they would arrange to collect it next week for repair.

I went to Currys and asked for a replacement. They refused and said I have to accept a repair.

I have looked at the time taken to do these repairs and they take a long time - up to a month. At present I can`t do withput my PC for that long and have cancelled the repair. I am using an external mouse.

I was not given or shown any terms and conditions on purchase.

Any comments?

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Coppercat, apologies if you already know this but there is a key combination which when pressed disables the touchpad. I'm not sure what it is on the Advent but I do know that Advent's have it. On my Acer it's Fn + F7 to enable / disable the touchpad. Is it possible it's been accidentally disabled? Again, apologies if you were aware of this.

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Guest retailerspointofview

pcworld terms are written in the aftersales leaflets

 

basically stating within 28 days of purchase you can contact the store direct to refund, replace or repair product if proved faulty.

 

after this on all repairable items (over £130 in most cases) call their telephone customer support line for assistance for the fastest remedy.

 

SOGA 1979 also states that within reasonable time from purchase buyer has the right to a repair, replacement or recission of contract (refund). after this reasonable time they buyer has to allow the company reasonable time to inspect and repair product before a recission is allowed.

 

basically SOGA and company policy is the same. SOGA is the law but it does not narrow down or prevent companies using manufacturers, other departments or qualified (to manufacturers standards) repairers.

 

the company policy helps because instead of standing around instore for a week or two before it gets inspected or repaired they use external parties after the initial 28 days who will come to your address next day.

 

again where most other posters fail to realise as long as a department of the company or a authorised external party is actually dealing with it then there is no breach.

 

so if the local store was to say "sorry we cant deal with it at all, bye" this is a breach

 

but if they say "sorry we at our level cannot deal with it but here is our repair department/authorised repairers that can" this is not a breach

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after this on all repairable items (over £130 in most cases) call their telephone customer support line for assistance for the fastest remedy.

So it's £130 now then? It was £100 originally! I repeat yet again, return the product to the store unless circumstances make it better for you to phone customer services. Forget this 'telephone Head Office for approval' balony!

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Guest retailerspointofview
So it's £130 now then? It was £100 originally! I repeat yet again, return the product to the store unless circumstances make it better for you to phone customer services. Forget this 'telephone Head Office for approval' balony!

 

yes i just checked into it and DSG have changed the store authority to £130. well demanding a unqualified instore shelf stacker to repair a laptop or wait 2 weeks for them to get engineer instore is a sircumstance to call the helpline.

 

but then again dont bother getting it repaired fast, instead live without a product for as long as possible. ignore any advice to get it fixed faster. and sue the company wasting many more weeks of your life.

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yes i just checked into it and DSG have changed the store authority to £130. well demanding a unqualified instore shelf stacker to repair a laptop or wait 2 weeks for them to get engineer instore is a sircumstance to call the helpline.

 

I don't think anybody is expecting a shelf stacker to repair anything, that is complete nonsense.

 

but then again dont bother getting it repaired fast, instead live without a product for as long as possible. ignore any advice to get it fixed faster. and sue the company wasting many more weeks of your life.

 

You do not seem to grasp what the SOGA is, what protection it offers, or why it is of any importance so I won't bother trying to explain as I can see that has been done over and over and over (and then some). But the "quick fix" is not as appealing as you try to make everybody believe, and the reason this is offered is so that the consumer loses any legal rights they have - if somebody takes this option they may well come to regret it at a later date.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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  • 1 month later...
Hello all,

 

I am due to take PC World to the small claims court, about an ADVENT Laptop that had a cracked screen.

 

Has anyone had experience, of an ADVENT laptop, or any other laptop, having a cracked screen, very soon after purchase? Maybe cracked in shipping, or in light use?

 

Any information on this, would be useful for building my case.

 

All replies, please!

 

Thanks

 

it has a cracked screen now or it had one when you recived it ?

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  • 3 weeks later...

HI

I bought advent 7096 laptop from pcworld 13 month ago.

when i first got it the power supply broke and it took the technicians 2 weeks to suss it out and replace it, 3 weeks ago approx12 month and 3 weeks i noticed that the brackets that hold the screen to the base was cracked and wont close properly without having to prize it back in .this is not due to being mistreated as its not something i am going to do with a £500 piece of equipment, i then noticed that there was a thin white line with a red and blue strip on the left hand side of the screen on the desktop, this will disso pear if i slightly move the whole screen slightly sideways then comes back when i let go.

I have noticed that the laptop gets really hot at the back and the heat sink for the chipset has fallen off probably due to the amount of heat the whole thing gives off.

Not happy at all with this..

What can i do ???

Any similar problems like this out there???

 

chirs

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HI

I bought advent 7096 laptop from pcworld 13 month ago.

when i first got it the power supply broke and it took the technicians 2 weeks to suss it out and replace it, 3 weeks ago approx12 month and 3 weeks i noticed that the brackets that hold the screen to the base was cracked and wont close properly without having to prize it back in .this is not due to being mistreated as its not something i am going to do with a £500 piece of equipment, i then noticed that there was a thin white line with a red and blue strip on the left hand side of the screen on the desktop, this will disso pear if i slightly move the whole screen slightly sideways then comes back when i let go.

I have noticed that the laptop gets really hot at the back and the heat sink for the chipset has fallen off probably due to the amount of heat the whole thing gives off.

Not happy at all with this..

What can i do ???

Any similar problems like this out there???

 

chirs

If you can prove the fault was present when you bought the unit, then you can claim against DSG under the Sale of Goods Act, for a free repair or replacement.

 

You need to gather evidence to prove to them (and SCC if needed) that the fault was inherent, though. As the unit is out of its guarantee period, then that no longer applies, and you fall back onto your statutory rights... As in the guarantee period, the guarantee is easier to invoke than SoGA if the unit is over 6 months old... ;)

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

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  • 1 month later...

Hi,

 

I'm new on here. Was searching for glue to put a screen on a laptop. I got my daugther an Advent 7107 for christmas. On 7th feb she was doing homework and called me over. There was a mark at the top. I carried on watching and it just cracked halfway down and then to the side. She hadn't done anything to it. After several attempts PC world refused to fix it unless I paid, which I havent. I was furious.

 

Denise

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Sounds like an overtightened screw or fixing though i evidently haven't seen it.

 

You should get an engineer to look at it.

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

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  • 3 months later...

Hi

Off to Small Claims Court in Feb08 for Advent screen crack, actually beneath the spot on case where you would press it shut. Many letters to DSG who encouraged me to get 'Independent Report'. Got the report and the Tech Guys (in house technicians!) completely ignored it. The company line is that LCD screens MUST have been damaged. They will not accept any responsibilty for possible design fault (poor build). My screen has never had any impact. So..will take all my letters plus I/Report AND laptop to court. But be warned it's cost me about £150 so far. No guarantees of success but if any advice on similar problem welcomed.

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  • 4 weeks later...

bought an advent 8109 from pc world last feb and now one of the hinges has started to break away and when i tried to contact them about this they said it wasn't their problem:evil: and it came under manufacturers guarantee so i ahve been looking around the web for contact info for advent but can't seem to find any, can anyone help

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Never ever buy in house Advent stuff from PC World especially laptops. The desktops are pretty standard screwed together cheapies and can be repaired or have bits replaced but the laptops are horrible to get bits for.

 

The laptops are the cheapest and naffest stuff they can find, usually made by Gericom but also from other unbranded makers.

 

Also check if you buy a branded lappy that its not one of PC World's "Exclusives" like my Mrs' Sharp, for which there are no drivers and it seems to have some kind of memory which is apparently made only in mount Doom on a leap year, so we can't upgrade it. I suppose I know why nobody else sold it.

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  • 2 months later...

with the advent laptops ring pcservice call on 0870 901 3000. insist on the laptop being collected, the people on the phone are mostly capita chimps now but you may be lucky and get a technical trained staff from when it was still dixons, mostly weve left tho.

 

once its in the workshop they will look at where the crack starts/ends if theres any impact marks and make a decision, one advent the ert2250 has this as a know issue

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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I can only re-iterate what TaxedandConfused says about buying ANY computer from PC World - DON'T DO IT.

They may seem keenly priced but think hard, they are not those prices for nothing e.g. Windows XP machine with 256mb RAM :(, poor machine took 30 minutes to boot.

Far better off spending a few more quids and buying a dell if only for the better support.

We haven't got the money, so we've got to think!

Ernest Rutherford

 

A & L

Data Protection Act Letter sent 11/08/06

Data rec'd 14/09/06, Prelim letter sent 16/09/06

LBA sent 22/09/06, MCOL 6QZ68670 issued 2/10/06 - chq for £6,375.34 rec'd 04/11/06.

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I can only re-iterate what TaxedandConfused says about buying ANY computer from PC World - DON'T DO IT.

They may seem keenly priced but think hard, they are not those prices for nothing e.g. Windows XP machine with 256mb RAM :(, poor machine took 30 minutes to boot.

Far better off spending a few more quids and buying a dell if only for the better support.

Not really, considering ECS and Quanta (who make the bulk of the PC World lappies) make Dell as well.

 

As with anything there are crappy models and good ones. Most of the Advents are the same lappies which are rebranded for other makers - including FSC. In reality, the bare bones of the lappy (ie MB, screen, chassis) will be exactly the same. The rest is how you distinguish them - LOOK at the RAM, see if it's suitable. Check if there's enough HDD space (1GB and 60 GB for Vista - which may need 2 GB RAM). A Core2Duo CPU is preferable to an AMD Turion, then a pentium dualcore - all three of which are far better than Celerons and Semprons. All of that can be customised.

 

Windows XP with 256 is perfectly sufficient. IF you don't then overload it with bloat and turn off the XP theme and run it in Windows Classic. But it works better with 512 and preferably 1GB.

 

Same with Vista, put it on a machine with 512 and it will be ****, it works well enough with 1GB but ideally needs 2.

 

But of course, if you know the lappy is under spec you wouldnt buy it. It's not about PCW, it's about caveat emptor. If they can sell a crappy CelM430 with 512 MB and Vista don't expect it to fly - if they then sell a C2D with 1GB and Vista for about £50 more - marking the **** one up and the good one down... well, people still buy it.

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

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  • 8 months later...
Hi

Off to Small Claims Court in Feb08 for Advent screen crack, actually beneath the spot on case where you would press it shut. Many letters to DSG who encouraged me to get 'Independent Report'. Got the report and the Tech Guys (in house technicians!) completely ignored it. The company line is that LCD screens MUST have been damaged. They will not accept any responsibilty for possible design fault (poor build). My screen has never had any impact. So..will take all my letters plus I/Report AND laptop to court. But be warned it's cost me about £150 so far. No guarantees of success but if any advice on similar problem welcomed.

 

 

I have an Advent laptop that has had a fault since purchase and was sent away to the Tech Guys twice and it returned both times unfixed, with no explanation. They actually made it worse! And now i'm having to prove that its a manufacture fault and not mine! How do i go about getting an indepedent engineers report? Can i just get any computer technician/company to do it?

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I have an Advent laptop that has had a fault since purchase and was sent away to the Tech Guys twice and it returned both times unfixed, with no explanation. They actually made it worse! And now i'm having to prove that its a manufacture fault and not mine! How do i go about getting an indepedent engineers report? Can i just get any computer technician/company to do it?

 

Yes, most engineers will issue an offical report for about £30 - £50. Just make sure it states the damage caused, the methods of examination, cost and methods of repair and the probable cause of damage.

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I have an Advent laptop that has had a fault since purchase and was sent away to the Tech Guys twice and it returned both times unfixed, with no explanation. They actually made it worse! And now i'm having to prove that its a manufacture fault and not mine! How do i go about getting an indepedent engineers report? Can i just get any computer technician/company to do it?

 

Hello, firstly can I advise you that you start up your own thread as it is then much easier to keep track of what of your issue. As for your problem can I ask how old your machine is? as if it is under 6 months then you do not need to get an engineers report done at all as it is up to DSG to prove that is does not have a manufactures fault not for you to prove that it does.

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