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Bex v. Abbey - not going too well!!

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Hi all,


I have put a claim into Abbey for £1400. They sent me the "sorry to hear of complaint" letter and said i would hear from them within four weeks. On the last day of what would have been the four weeks they sent me another letter, stating that it would be longer than expeced, and they required a further four weeks. Obviosly this was longer than the original timescale i had given them but i was chuffed to have had some response.

On the 4th May i received a letter from Abbey saying as a goodwill getsure they would refund me £155.00 within 10 days. Today is now the 28th of May, and i have not received a penny back off them! :-? I have spoken with the complaints department on the telephone on three occassions and i found them too be quite rude telling me too wait as they were doing me a favour!!


I was going to send the next letter off saying that i was unhappy with this offer.


How do i stand because my original timescale that i had given them passed several weeks ago, and secondly they havent refund what they said they were going too. Hope somebody can help me as i am one very confused Abbey customer and i feel i am being taken advantage of! :evil:


Thanks Bex

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hi Bex, i think yr on the wrong thread!!! Yr on the "successes" thread which might explain yr lack of feedback!!!!

Ask a mod 2 move yr thread or retype, but in the "abbey bank" forum and theres loads of people there that can help u!!!


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Hi Bex

I echo Bonnie, you need to start a thread in the Abbey Forum. Go to this link and post a new thread. I will keep an eye out for you on there...


Don't worry about the timescales..... I presume you have only sent a prelim letter so far? If that's the case, now send the LBA letter, with a spreadsheet enclosed of your schedule of charges. Keep going, xx

I won against MBNA, Nat West , Barclays, Barclaycard and PPI payments from Barclaycard

Abbey National still to go.... what will I do with my spare time?

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