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Bank charges

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I am new to the CAG as a registered person, who always looked in on the website.


I am one onf the unlucky ones who has written to HSBC to claim bank charges. After serveral letters of wasteing time and delay, they asked for a full statement stating the exact charges and dates going back 6 years. I sent it two times recorded delervey they then sent the same letter 4 times asking for the same thing and and one letter dated the same date saying they had received them and were looking into it.


They then made a small offer which I ignored.


They then sent a letter stating that they could find no charges on record and that was the end of the matter. I found that amazing, how can they make an offer then write and say they have no record of charges.


I got fed up and issued a summons via the online system. They issued a claim of defence. today is the last day and I have not heard anything from any one.


Has any one have any ideas what the next steps may be.


I would hate to have to go to court and because of any incompetence loose the case they may have implications on others.

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santafe, Welcome to the CAG site. You need to start a thread on the HSBC forum.Where you will find alot of help and support. Good luck. Click on link.


A person is only as big as the dream they dare to live.



Good things come to he who waits



Its your money taken unlawfully from your account and you have a legal right to claim it back.

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