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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Muffintop N Nailard V Lloyds Bus Acc


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OK after much deliberation and reading various pocs this is it thanks to french connection courtersy of gary mod I think. Would someone clever cast an eye over it b4 I post it to Watford CC.Its one of the shorter business pocs but as long as it encompasses what is needed then that seems sensible to me.

 

 

LLOYDS TSB BANK PLC

 

_______________________

 

PARTICULARS OF CLAIM

______________________

1. The Claimant has a business account xxxx sort code xxxxxx("the Account") with the Defendant which was opened on or around 22nd December 1993.

2. During the period in which the Account has been operating the Defendant debited numerous charges to the Account in respect of purported breaches of contact on the part of the Claimant and also interest on the charges once applied. The Claimant understands that the defendant contents that the charges were debited in accordance with the terms of the contract between itself and the claimant.

3. A list of the charges applied is attached to these particulars of claim.

 

4. The Claimant contends that:

 

a) The charges debited to the Account are punitive in nature; are not a genuine pre-estimate of costs incurred by the Defendant; exceed any alleged actual loss to the Defendant in respect of any breaches of contract on the part of the Claimant and are not intended to represent or related to any alleged actual loss, but instead unduly enrich the Defendant which exercises the contractual term in respect of such charges with a view to profit. b) The contractual provision that permits the Defendant to levy such charges is unenforceable by virtue of the common law. The precedent for the law relating to contractual penalties was set in the case of Dunlop Pneumatic Tyre Co. Ltd v New Garage Motor Co. Ltd. (1915 AC 79. Additionally, in the case of Murray v Leisureplay (2005) EWCA Civ 963 it was held that a contractual party may not only recover damages in respect of its actual loss or liquidated lossess.

 

5. Accordingly the Claimant claims:

 

a) The return of the amounts debited in respect of charges in the sum of £2,375.93

 

b) Court costs; £120.00 to date

 

c) Interest pursuant to section 69 County Court Act as set out on the attached list of charges or at such rate and for such periods as the court deems just.

 

6. Alternatively. If the charges are a fee for a service, then they must be reasonable under S.15 of the Supply of Goods and Services Act (1982)

 

I believe that the contents of these particulars of claim are true.

 

Signed ..... signed....................

 

Date:

 

 

comments on a postcard please! skeggsy,

muffintop

Won Nationwide £900 and £1908 Bank Charges

Lloyds personal account 1,861

Lloyds Bus Account 2k

Abbey bank acc. Stayed 2008

 

CCA requested Barclaycard Nov 08 - n1 issued - GAVE UP

CCA Mbna Nov 08- n1 issued - GAVE UP

Marks and Spencer Money Nov 08 -lost found 2b enforceable.

Tomson Holiday - WON

 

if I help you tip my little scales it gives me a thrill. MT

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should I post this rec del to the court in Watford?

muffintop

Won Nationwide £900 and £1908 Bank Charges

Lloyds personal account 1,861

Lloyds Bus Account 2k

Abbey bank acc. Stayed 2008

 

CCA requested Barclaycard Nov 08 - n1 issued - GAVE UP

CCA Mbna Nov 08- n1 issued - GAVE UP

Marks and Spencer Money Nov 08 -lost found 2b enforceable.

Tomson Holiday - WON

 

if I help you tip my little scales it gives me a thrill. MT

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Hi was reading through the other thread join forces etc. So am bumping this one. I'm not sure if you need to refer to the T & C as in the new POC's for none biz accounts?

Donate to keep this site open

 

Any help or advice is offered as just that, help and advice without any liability. If in doubt consult a legal expert or CAB.

 

Make Cash Flow Forecast

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sorry cant help you on that one? would just do a standard poc for non buss account as they appear to still being used. I desperately need a comment on my poc so I cant send it off. skeggsy

muffintop

Won Nationwide £900 and £1908 Bank Charges

Lloyds personal account 1,861

Lloyds Bus Account 2k

Abbey bank acc. Stayed 2008

 

CCA requested Barclaycard Nov 08 - n1 issued - GAVE UP

CCA Mbna Nov 08- n1 issued - GAVE UP

Marks and Spencer Money Nov 08 -lost found 2b enforceable.

Tomson Holiday - WON

 

if I help you tip my little scales it gives me a thrill. MT

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Hi Skeggs

 

So pleased to see your new POC for ltsb business claims.

 

I've been asking for some for a sole trader for weeks with no luck,

so would love to borrow these with your permission.

(I hope you won't mind since you have posted them?)

Let's hope someone gives you the thumbs up that they are OK very soon.

 

Thanks, Tigerlily2

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thanks tiger, as i cannot get anyone to really comment, i have to assume they are going to be ok as I got them from frenchconnection who got them from gary a mod, going to stick them in got to be better than mcol and doing via an n1 direct to court, along with a letter with info to dj saying that this is a business account and should not be stayed, there is a link for the oft which you might want to take a look at. skeggsy

muffintop

Won Nationwide £900 and £1908 Bank Charges

Lloyds personal account 1,861

Lloyds Bus Account 2k

Abbey bank acc. Stayed 2008

 

CCA requested Barclaycard Nov 08 - n1 issued - GAVE UP

CCA Mbna Nov 08- n1 issued - GAVE UP

Marks and Spencer Money Nov 08 -lost found 2b enforceable.

Tomson Holiday - WON

 

if I help you tip my little scales it gives me a thrill. MT

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Thanks Skeggsy, let's get going then!

 

Good idea about a letter pointing out that business accounts should not be stayed - now I've got to worry about the wording for that ... will definitely look at the oft link, thanks.

 

Does anyone know if a business claim has been stayed yet because of the test case?

 

Have to use the N1 route, not enough room to fit it on the MCOL.

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Yes mine has - Hogbucket v Lloyds.

 

I was supposed to be in Court today 14.30 received a letter Friday from the Court and one from SC&M - Court granting SC&M's request. Does not give me time to do anything.

 

I am turning up at Court today anyway and I am going to object to the stay. I have already filled in form. :x

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Very sorry to hear that - [problem] leaves things to the last minute so there is no time to take counteraction.

 

The judge at our hearings did not address the substance of the cases at all - just whether or not parties had complied with directions- luckily [problem] had not and so we won. I sincerely believe the courts are not interested in the issues (or just don't understand) and just want us all to go away! Do hope you can get your message across and persuade the judge to lift the stay.

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Thanks Skeggsy, let's get going then!

 

Good idea about a letter pointing out that business accounts should not be stayed - now I've got to worry about the wording for that ... will definitely look at the oft link, thanks.

 

Does anyone know if a business claim has been stayed yet because of the test case?

 

Have to use the N1 route, not enough room to fit it on the MCOL.

 

 

Always use the N1 its a full poc whereas mcol isnt sufficient and you can attach your schedule of charges there is already a letter listed on the bussiness account thread by photoman I think will see if I can find it but would suggest you subscribe to that thread.

 

tip my little scales if iv helped you.

Skeggsy

  • Haha 1

muffintop

Won Nationwide £900 and £1908 Bank Charges

Lloyds personal account 1,861

Lloyds Bus Account 2k

Abbey bank acc. Stayed 2008

 

CCA requested Barclaycard Nov 08 - n1 issued - GAVE UP

CCA Mbna Nov 08- n1 issued - GAVE UP

Marks and Spencer Money Nov 08 -lost found 2b enforceable.

Tomson Holiday - WON

 

if I help you tip my little scales it gives me a thrill. MT

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Obviously, we have to wait and see how any such stays if ordred are actually worded, but here is my first draft request for lifting a stay for Business claimants;

 

 

 

Dear Sir/Madam

 

You -v- XXXXX Bank Plc

Claim Number: *******

 

I write in relation to the matters as detailed above, and specifically the order of a stay in proceedings made by district judge XXXXX on **/**/**.

The basis upon which a stay has been granted is with regards to awaiting the outcome of the ongoing "test case" currently being taken by the OFT against several banks.

I respectfully request that this stay be lifted. This is upon the contention, that as the central focus and grounds for the OFT’s case is to determine whether or not the charges are subject to the test of reasonableness, as required under the Unfair Terms in Consumer Contracts Regulations (UTCCR 99), then it is not of any consequence to the basis of my claim in this case.

 

As a Business account claimant my claim did not include any reference to nor make any reliance upon the UTCCR. As such, it would serve no purpose to delay proceedings in order to await the outcome of a case that would have no bearing or relevance upon this case.

 

As such I respectfully request that the current stay be lifted so that this case may proceed without further delay.

 

 

Yours faithfully

this is all on the business thread mentioned higher up on my thread.

tip my little scales if iv helped you.

SKEGGSY

muffintop

Won Nationwide £900 and £1908 Bank Charges

Lloyds personal account 1,861

Lloyds Bus Account 2k

Abbey bank acc. Stayed 2008

 

CCA requested Barclaycard Nov 08 - n1 issued - GAVE UP

CCA Mbna Nov 08- n1 issued - GAVE UP

Marks and Spencer Money Nov 08 -lost found 2b enforceable.

Tomson Holiday - WON

 

if I help you tip my little scales it gives me a thrill. MT

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Hi Skeggsy

 

Thanks for posting your draft letter requesting the stay to be lifted -

 

I reckon that this could easily be tweeked a little and be used as a letter to go with the N1 saying why a stay should not be imposed, if you don't mind?

 

How did you get on at court today, Hogbucket?

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no woz tiger, i also wonder how hogbucket got on at court, the letter isnt mine its off the business thread. whats your thread so that I can check it out and subscribe? skeggsy

muffintop

Won Nationwide £900 and £1908 Bank Charges

Lloyds personal account 1,861

Lloyds Bus Account 2k

Abbey bank acc. Stayed 2008

 

CCA requested Barclaycard Nov 08 - n1 issued - GAVE UP

CCA Mbna Nov 08- n1 issued - GAVE UP

Marks and Spencer Money Nov 08 -lost found 2b enforceable.

Tomson Holiday - WON

 

if I help you tip my little scales it gives me a thrill. MT

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Thanks for the letter anyway - whose ever it is!

 

As well as [problem] asking for a stay, when Hogbucket got to court he found that the Judge had put a stay all bank claims, so he's applied to have it lifted.

 

My previous threads were all about claims on our personal accounts - now satisfactorily concluded! I haven't started one as yet for the business claim, cos I'm still gathering the energy to fill in the N1!

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Tigerlilly

 

Just to clarify - SC&M had asked for a stay which Judge had given.

 

I have applied for this to be lifted - hearing probably in Sept.

 

The Court Manager told me that the Judge in Weston was putting all cases on stay until after the OFT hearing.

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Seems that blanket stays were part of the deal agreed with the banks to get them into court. They must be saving them millions of pounds in paybacks and admin!

 

If we go ahead with our business claim, we will probably be in the same position as you. Perhaps if enough people apply to have the stays lifted - and from what I've read this is happening in great numbers - public pressure will win.

 

What gets me most is that we all know business and card claims should be exempt anyway!

 

Let's hope you get a result in September.

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Skeggs, Having looked thru your POC, i notice your account is from 1992, When do the charges start to apply to your claim, as if any charges are pre 6 years, i think you need to add into it a section about the limitations act as per PM's POC. The bank may have not mentioned it but im sure it wont do any harm putting it in. My business claim HSBC have not mentioned that half of charges were 1 year pre 6 years, so am adding it before they start their defence.( busy on with POC now )

I may steal your letter ref the stay to file with it.

 

Celicaman

Templates Library

 

GE Capital Won

Capital 0ne Won

Northern rock Claim stayed working on negotiation

HSBC personal claim 1 ''WON''.

£1800 plus full stat interest plus costs.

Claim started 14/02/07 offer 3/07/07

 

Next:Coming soon to a thread near you! :)

HSBC personal Part 2 'return of the Celicaman'

HSBC business 1 ' my empire strikes back' N1 claim POC in progress after usual offensive offer from bank

HSBC business 2 'attack of the Celicaman'

HSBC business claim 3 'bank account menace'

HSBC business 4 'Revenge of the CAG Member' the final insult ....................... 'Maybe'

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  • 3 weeks later...

sori been inactive for a while, become dispondant after the oft and my other claim stayed. have sent this bus claim in via n1 to watford cc, not had an acknowledgement back from them yet which is odd will chase it up 2moz. skeggsy

muffintop

Won Nationwide £900 and £1908 Bank Charges

Lloyds personal account 1,861

Lloyds Bus Account 2k

Abbey bank acc. Stayed 2008

 

CCA requested Barclaycard Nov 08 - n1 issued - GAVE UP

CCA Mbna Nov 08- n1 issued - GAVE UP

Marks and Spencer Money Nov 08 -lost found 2b enforceable.

Tomson Holiday - WON

 

if I help you tip my little scales it gives me a thrill. MT

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  • 4 weeks later...

Sorry for not being on site for a while :) I guess after my claims were stayed with abbey and barclays I lost heart in light of OFT, I still continuted to lodge the business claim though and I almost feel guilty saying this has been the easiest ride so far.

 

I stuck it in on an N1 full POC then just sat back and did nothing, we got an offer today 2 weeks prior to the 28 day cut off period.

Unfortunately again this money isnt mine but my partners and he is in diar need for his business. I get another payout towards my wedding dress.

 

Morale of my post. dont give up heart, eventhough the OFT has scuppered a lot of our plans for the moment I still managed to get the buss claim through in less than a month. skeggsy

muffintop

Won Nationwide £900 and £1908 Bank Charges

Lloyds personal account 1,861

Lloyds Bus Account 2k

Abbey bank acc. Stayed 2008

 

CCA requested Barclaycard Nov 08 - n1 issued - GAVE UP

CCA Mbna Nov 08- n1 issued - GAVE UP

Marks and Spencer Money Nov 08 -lost found 2b enforceable.

Tomson Holiday - WON

 

if I help you tip my little scales it gives me a thrill. MT

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  • 1 year later...

Hya a nice passing mod may put this thread in successes I wont this case last year 2k. It was my partners case now my husband sorri its taken so long to end the thread we got married and it sort of took over. skeggsy

muffintop

Won Nationwide £900 and £1908 Bank Charges

Lloyds personal account 1,861

Lloyds Bus Account 2k

Abbey bank acc. Stayed 2008

 

CCA requested Barclaycard Nov 08 - n1 issued - GAVE UP

CCA Mbna Nov 08- n1 issued - GAVE UP

Marks and Spencer Money Nov 08 -lost found 2b enforceable.

Tomson Holiday - WON

 

if I help you tip my little scales it gives me a thrill. MT

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Well done Skeggs - press the triangle to ask a mod to move this to successes.

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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