£5103 claim . FOS???

[Cosmo Kramer]

Anyone claimed through the FOS and rejected the first offer??

[Bigmac versus]

The process that the FOS go through basically asks the banks to settle or explain their costs in relation to the charges so at this point the banks seem to be offering settlement excluding interest.

If this offer excludes interest that you asked for then contact the FOS and explain why the offer should include it, if the bank refuse then the FOS start the complaint and investigate this will mean more time but if the amount is substantial it may be worth waiting for.

One thing to note is that the FOS obviously dont want bogged down with complaints and hope many claimants will accept the first offer made by the banks to avoid any investigation but that is your choice not theirs.

[Cosmo Kramer]

My claim of £4600 did not include any interest. It was just charges.

[Bigmac versus]

Ok and did you request interest?

If so then the choice is yours if you are unhappy simply refer the matter back to the FOS and explain why.

[Cosmo Kramer]

I did say on my complaint form to the FOS that I wanted interest, although I didn't specify how much. I wonder how they arrive at such a random figure. The offer was for £3199.:?

[Bigmac versus]

If you have had charges over this amount then why would you settle for less.

At the moment due to the FOS being a relatively new route we dont have many cases to reflect upon. However there are other cases that have refused full settlement as it didnt include the interest, in your case it seems an obvious answer as it is way short of even the charges.

[Cosmo Kramer]

Better update my thread, I have refused the offer of £3199 .

[mcarreno]

Hi

 

Can anyone give me contact details etc and templates to write to FOS to claim about £1500

 

Thanks

 

M

[Cosmo Kramer]

Hi

 

Can anyone give me contact details etc and templates to write to FOS to claim about £1500

 

Thanks

 

M

 

Phone the FOS and they will take a few details from you then send you a complaint form. Or you can go to their website and get the form there. You won't need any templates as all you need to do is fill in the form.

[jjandbump]

Can you give me the details of the FSO please. xx

[Bigmac versus]

Hi jjandbump have a look below.

 

http://www.financial-ombudsman.org.uk/faq/bankcharges-quickguide.pdf

[deneedenee]

I'm now at the panicing stage!! I've put my claim for around £6,500 into FOS, but have received another letter from A&L saying they're not going to budge on their decision and they feel their charges are fair blah blah blah. Worried now that they're not scared by the FOS investigation, FOS rule in their favour and I end up with nothing . Anyone else experienced this???

[stew1275]

I think you are worrying a bit to much, how far have you got with the FOS, have they contacted the bank yet?

 

They should get back to you with the bank's offer at some point, start from this point rather than assume the worst.

 

We are on our second offer from the RBOS through the FOS and have been offered all the charges and some of the interest.

[Bigmac versus]

Hi deneedenee im just adding on here to reassure you as stew has said.

The FOS have a 100% success rate and even in the event of them refusing (pink pigs flying by there) you can continue to court.

The FOS will get your money back so sit back and relax and if the A&L are so adamant they will not budge then be sure to remind them of this when they do indeed settle.

[deneedenee]

Thanks for your support, it's re-assuring.

 

I had sent to A&L asking how they arrived at their figure but they sent back today saying they wouldn't and that they still think their charges are acceptable. I dont think FOS have contacted them yet.

 

I'm on holiday for a couple of weeks so maybe I'll have good news when I get back, then again thats perhaps a bit optimistic.

 

Thanks again

[grant123]

Hi Everyone,

 

I have two claims in process with the BOS/Halifax. I'm just waiting for second letter of rejection, I am then going to go down the FOS Route I'll keep you all posted.

 

Best of luck to you all.

[Cosmo Kramer]

Hi folks.

11. What happens to those wanting to, or in the process of reclaiming charges while the case is going on?

It will be for the courts to decide in relation to claims made to them.

The Financial Services Authority has issued a 'waiver' from its complaints handling rules. This action means that until the test case is resolved any bank or building society that applies for the waiver will not be required to handle complaints relating to unauthorised overdraft charges.

The UTCCRs law is one factor that the Financial Ombudsman Service must take account of when making its decisions. As this action is expected to provide certainty about the law, the Financial Ombudsman Service has decided not to progress complaints about current account charges until the outcome of the legal action is known.

 

 

 

The last part of this paragraph worries me..

 

 

 

 

I hope this just applies to new cases ans not to existing ones.

 

 

 

I'm going to phone them tomorrow and ask about this, unless anyone can shed any light.

[Bigmac versus]

Phone them but it will refer to all cases in my opinion.

Let me know how you get on.

[Cosmo Kramer]

I'm quite sure this will probably mean it will be on hold. I feel quite sick as I just refused £3199 and I'm going on holiday in September.

 

I should have taken it.

[tbell]

I signed an offer for full and final settlement and posted it to FOS this morning.. Full amount of charges minus interest... does this mean i've 'ad my 3 grand

[Cosmo Kramer]

I don't know. Give them a phone tomorrow morning. I would think once an offer is made it should be OK unless you have refused it.

[Bigmac versus]

The banks have to honour ANY offers made before Today.

[Cosmo Kramer]

The banks have to honour ANY offers made before Today.

 

Don't suppose I will have any chance of taking back my refusal of the offer I was given?

[tbell]

I don't know. Give them a phone tomorrow morning. I would think once an offer is made it should be OK unless you have refused it.

 

Cheers cosme kramer.. this has been going on since January.. What with the crap Scottish 1500 limit.. blah, blah.. and Lloyds persistant..we're givin' u nothing attitude... seemed this morning I had it sorted.,.. 6 months later... wish i'd not come on here tonight...lol

[tbell]

The banks have to honour ANY offers made before Today.

 

Hope so... I'm totally ****ed off with it now... 6 months later.. Oh to be ruled by Scottish Law eh???