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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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Cardiff directions hearings *POST HERE*


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I already sent a letter to the courts, when Barclays entered their defence, as I did not have a AQ with my claim, I have my directions hearing date for the 14.08.07, do I now need to send anything else. I haven't sent anything since receiving this date last week. Sligthly confused on what I should be doing now!!

Thanks xx

POPPY07

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Poppy - If you already haven't done so, see Gary's post (number 10) on this thread and follow the links. There are instructions for ordering directions.

 

everybodiesmum, if you've used the spreadsheet, the interest should have been calculated automatically from the date of the 'offence'.

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Have sent off template cover letter, Draft Directions and updated Schedule of Charges to Cardiff Court and copied it all to Adrian St John at Barclays litigation section today by recorded delivery. That all took me long enough to sort out! Lol, hoping we can avoid the court bundle stage, that'll take me WEEKS! :lol: Fingers crossed now guys that we all get our money before 14th Aug!

How's everyone else doing? ;-)

Nursiepoos x x x x x x x

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I wasn't sure whether to send anything off yet - thought it maybe a little early. Being as you have done this will follow suit, but awaiting outcome of others asking for early settlement also as this may be the way forward.

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I called the litigaton team via Krysta Campbell's number

Krysta Campbell

Legal Clerk

Barclays Legal: Litigation and Disputes

Level 29

One Churchill Place

E14 5HP

Tel: 020 7116 4753

Fax: 01452 638 359

 

and asked for the person dealing with my claim. Krysta is indeed very helpful. I then spoke to a nice guy called Dino Papaevripides. After giving him a little background on my claim, he asked for an up to date figure so I sent him my schedule via email, and he sent my settlement letter by return.

 

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shoud i inclued court fees and aq fee in total settlement plus 8%?

 

Kashie, yeah that's correct. (obviously, you can't add 8% onto the costs though...unfortunately;)

 

Thanks Poppy. I will try

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Have sent off template cover letter, Draft Directions and updated Schedule of Charges to Cardiff Court and copied it all to Adrian St John at Barclays litigation section today by recorded delivery. That all took me long enough to sort out! Lol, hoping we can avoid the court bundle stage, that'll take me WEEKS! :lol: Fingers crossed now guys that we all get our money before 14th Aug!

How's everyone else doing? ;-)

Nursiepoos x x x x x x x

 

 

 

Hi Nursie, I live in Bridgend too same as your bro!!! Its a small world!! Could you let me have a copy of the template cover and draft letter you sent? I'm quite confused as to what we're meant to send, have read this thread but can't seem to open previous link.

Thanks!

xx

POPPY07

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Is this only about Lloyd's TSB or any bank/branch located in Cardiff?

 

I have pending claims (and other issues including Stalking by HSBC, I'll post something on that here, too ;)) and originally my bank branch used to be in Cardiff. However, I am not there any more, so unless it helps to fight at the "source" of this evil and problem, I'd rather do so where I am living and working at the moment...

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This is for barclays claims due to be heard at Cardiff on the 14th Aug.

 

I suggest you would be better logging into the HSBC forum for advice - sorry couldn't help you.

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Managed to speak to Krysta this morning she is the one actually dealing with my claim - she says she is currently dealing with the june claims at the moment and advised me to phone back in two weeks.

 

I think it all depends on who is actually dealing with your claim as to whether they settle immeadiately.

 

So worth a try roll on two weeks time!!

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Hey Guys

 

I just received my letter stating that il be in court on the 14th aug tooo!!i have tried to read up on a few threads as to what im supposed to send them now buuut me being a bit dull im getting really really confused.i cant understand the jargon used on quite a few threads so please can someone help me out.... i didnt get an AQ form at all, so the last things iv sent is a copy of my statements and a covering letter to barclays plus mcol.so what do i need to do now????help im confused...please dont use any jargon cos il just get more lost............

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http://www.consumeractiongroup.co.uk/forum/guidance-notes/64911-got-court-date-guide.html

 

AQ

This is the Allocation Questionaire, this is being dispensed with by judges to speed the process up, be aware the judge MAY still order the payment of £100 for the transfer to your local court.

 

Youre court date is in August which gives you a bit of time to think about the court bundle.

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/33060-basic-court-bundle.html

 

Saying all this, I would advise you to contact the Litigation Team at Barclays. use the contact for Krysta and ask her if she knows who is handling your claim, she will either deal with it or pass you over,

They MAY ask you to call back nearer the date or as more recently they are settling once their defence has been submitted.

 

It is nerve racking, but be assured that they are a very reasonable team who are very polite, very friendly and VERY professional.

You will be glad you called..trust me...

  • Haha 2

.

http://www.findmadeleine.com/

http://news.sky.com/skynews/madeleine

 

If I dont reply to a direct question please feel free to PM me.

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http://www.consumeractiongroup.co.uk/forum/guidance-notes/64911-got-court-date-guide.html

 

AQ

This is the Allocation Questionaire, this is being dispensed with by judges to speed the process up, be aware the judge MAY still order the payment of £100 for the transfer to your local court.

 

Youre court date is in August which gives you a bit of time to think about the court bundle.

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/33060-basic-court-bundle.html

 

Saying all this, I would advise you to contact the Litigation Team at Barclays. use the contact for Krysta and ask her if she knows who is handling your claim, she will either deal with it or pass you over,

They MAY ask you to call back nearer the date or as more recently they are settling once their defence has been submitted.

 

It is nerve racking, but be assured that they are a very reasonable team who are very polite, very friendly and VERY professional.

You will be glad you called..trust me...

 

Thank you so much iv tinkered with your scales toooo whooo hoooo!!haha

do you think i should send her an email regarding settling or not? i feel silly ringing her up cos i feel i aint got a clue what im on about if you get me???or do you think a email is a no no??

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either phone her with the example below or adapt it for email

Start with referring to your claim number and the court date at which ever court being heard by District Judge ………

 

Go on to say……

I realise from your defence that you do not agree with my legal analysis that the charges levied to my account amount to penalty clauses and are deemed unfair. I do however recognise the fact that the sum at issue between us is relatively modest and as such, it is not cost effect for either party to take the matter to trial. Therefore in order to avoid the inevitable time and cost associated with pursuing the claim to trial I am willing to settle the claim upon repayment of the charges applied to my account, together with statutory interest and costs totalling £xxx.xx.

Only once in receipt of cleared funds I will discontinue all action against Barclays in connection with this claim

[[this is taken from THEIR agreement letter]]

 

They are a very helpful and polite team.

 

I know this is going to be very daunting, but have a read through some recent posts.

Caz V Barclays / Woolwich **WON**

Woodentop v Barclays **WON**

What do i do next ?? Woolwich haven't filed defence**WON**

And many more.

 

Everyone that has followed this advice is very pleased they did.

 

One thing to remember b4 contacting them is to have your updated figures in front of you and settle only with what you are happy with,

If they do arguing the toss which isnt very often simply say thank you for your time I think I'll let the judge decide goodbye, hang up and they will contact you back.

.

http://www.findmadeleine.com/

http://news.sky.com/skynews/madeleine

 

If I dont reply to a direct question please feel free to PM me.

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