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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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alexjj Vs. RWoS


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Hi folks,

 

Quick question, I have two accounts for RBOS, one of them from where I am from originally, which got closed before I moved to where I am now - effectively I transferred account.

 

This is two separate accounts.

 

I just got back the details of the older account for statements, and these go back to Dec 2000.

 

Can I claim these as normal - even though this is over 6 years - more like 6 and a half? Simple explanation of yay or nay please!! In the absence of nay, I am just going to list them on the simple XL spreadsheet anyways. :)

 

Thanks very much

Alex

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OK, at what stage would/should I use this? Surely all charges are unfair, full stop?

 

Additionally, can I claim back "card misuse" charges at £20 a go, when I have used it as a cheque guarantee, and they consider this to be "card misuse" - which means, not only is there a £20 charge, but then they have repeatedly hit me for a £30 referral charge for the month - plus interest whenever this has pushed me over the agreed overdraft limit..

 

Are there any admin members who review spreadsheets of charges (presumably for a nominal donation)..

 

Cheers :)

Alex

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T4FF has produced this excellent explaination of wat you can and can't claim http://www.consumeractiongroup.co.uk/forum/royal-bank-scotland/42749-bit-help-you-rbos.html.

 

Full discussion on the 6 yr issue is here http://www.consumeractiongroup.co.uk/forum/general/80486-claiming-beyond-6-yrs.html#post712882

 

Read and enjoy.

 

I'm sure some kind sole might offer to check your spreadsheet, but you would be better served getting a family member to go through. After all, the only errors likely are going to be due to incorrectly copying info OFF your statements.....so you would need to send a stranger your bank statements if you wanted somebody here to do it.

 

JMHO

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