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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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mom and the lloyds "loans" "WON"


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well letter received by mom giving "resonable" explanations to everything.or so they say!!

mom had 2 loans given her and apparently she was explained everything in the interview 2 yrs ago and was happy with everything!!??? well i was there then with her and we left more confused than we were when we went in there!

they havent complied still with DPA just got a short list of month and year the loans were given and interview occurred......

ive filled in the FOS complaint form and just need mom to sign it and get the letter copied and then im sending it off

i dont want to go to the police as i think it would upset mom more than i want to....lets see what happens

additions direct-no CCA

marshall ward-no CCA

next-CCA turns up after they have committed offence,(30 days) S.A.R - (Subject Access Request) time!

monument -CCA not signed reported to TS for harrassment 1st letter sent TS are useless

associates visa-no CCA

think there might be a pattern here!?:lol:

GE Money- won

barclaycard-- N1 put into court

capital one - won

NatWest- won

 

never lose sight of your goal!

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ok had no news really for quite some time.have had a couple of letters and phone calls from FOS who are dealing with it and the man didnt sound too pleased last time we spoke!!

today i had a letter off FOS saying lloyds would be writing to mom soon.i checked my emails and there was an email off lloyds tsb containing the letter theyre writing to mom

and guess what????

they are giving mom her PPI and the interest paid on the loans back!!!! its comes to just under £2000!!!

just want to say thanks to all involved on behalf of my mom and myself.this has cheered her up no end!!

thank you!!

can someone change me to won??

additions direct-no CCA

marshall ward-no CCA

next-CCA turns up after they have committed offence,(30 days) S.A.R - (Subject Access Request) time!

monument -CCA not signed reported to TS for harrassment 1st letter sent TS are useless

associates visa-no CCA

think there might be a pattern here!?:lol:

GE Money- won

barclaycard-- N1 put into court

capital one - won

NatWest- won

 

never lose sight of your goal!

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well done mate dont sign anything that makes it final settlement just in case you notice you may have been short changed and you should also be looking at an offer of compensation for the greif and the storytelling but well done

patrickq1

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ok had no news really for quite some time.have had a couple of letters and phone calls from FOS who are dealing with it and the man didnt sound too pleased last time we spoke!!

today i had a letter off FOS saying lloyds would be writing to mom soon.i checked my emails and there was an email off lloyds tsb containing the letter theyre writing to mom

and guess what????

they are giving mom her PPI and the interest paid on the loans back!!!! its comes to just under £2000!!!

just want to say thanks to all involved on behalf of my mom and myself.this has cheered her up no end!!

thank you!!

can someone change me to won??

 

Congratulations !!

 

A well fought battle against some extremely immoral and illegal practices !

 

If it were me though, I wouldn't let it end there.

 

They should not be allowed to get away from also being punished for this; just simply by rectifying your Mom's position back to that which it was, had these events not ever even happened.

IMHO that is simply not good enough.

 

From your side, at the very least, there should be interest due upon the sums taken, and in my opinion there should also be compensation for all the undue stress it has caused you both, plus payment for all the time and effort involved in dealing with such.

From their side, there should be prosecutions and a highlighting of events. At the very least to the prosecution services, and possibly also the press.

This should be done to ensure that the perpetrators learn they cannot get away with such acts, but more importantly to also help prevent others falling victim to the same practices.

Now that you have a clear admission of culpability on their behalf, further actions should be more straightforward, and due to such admissions on their behalf, you may no longer need to even further involve or stress your Mom.

So if it were me, I would seriously consider this.

 

Once again, well done, but please don't let it end there.

 

PM

 

PS: If you are indeed considering taking things further, be careful what you sign or agree to at this point, and only involve the press after any legal proceedings are complete.

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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