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    • HI   Ah that little lets downgrade it to a Stage 1 Complaint so it looks like wee dealt with it properly if the Regulator looks at our books/files.   It's a tactic Housing Association use even my own recently tried that and I refused to let them get away with it.   So you respond to the Customer Service Manager NOT BY PHONE unless you can record the call.   To Customer Service Manager   Following our telephone conversation on XX/XX/2021 reference my Formal  Complaint you informed me that my Complaint was being dealt with as a Stage 1 Complaint.   I find this unacceptable as this Complaint was made via T&C online Portal with Acknowledgement receipt from T%C of my Complaint in July 2021 and T&C have now only decided to deal with this after I recently had to Hand Deliver (16th Sept 2021) that Complaint to your Office which is  unacceptable.   Therefore T&C have had from July 2021 to resolve this Complaint as per your own Stage 1 Complaint procedure and I quote:   Stage 1: Your complaint will be allocated to a member of staff who will contact you within 2 working days to discuss your complaint and understand the problem. We aim to resolve complaints within 10 working days, but sometimes investigations can take longer. In this case we’ll let you know, keep you updated and agree a timescale for our response with you. As the above has not been carried out and was only acted upon as previously stated when I hand delivered  my Complaint again on 16th Sept 2021 to your Office this is not a Stage 1 Complaint as T&C have Failed to carryout the above Stage 1 Complaint Procedure since July 2021 therefore my Complaint should be Escalated to a Stage 2 Complaint as per your own Complaints Procedure. If T%C refuse to escalate this Complaint to Stage 2 I require full Clarification as to why.        
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Beukers Vs Woolwich


zbeukers
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Hi all, Im new to all this so bear with me.

I have got my statments from the Woolwich and added up my charges and on the 18th May sent them the first letter.

I do know the process as have just won against Lloyds, but am a bit anxious with this claim that has just been lost in court?

 

Also my friend wants to claim against Abby National but is worried as he has a mortgage with them aswell. I know Abbey will shut his account down but will this affect his mortgage in anyway.

 

Thank you

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Hi all, Im new to all this so bear with me.

I have got my statments from the Woolwich and added up my charges and on the 18th May sent them the first letter.

I do know the process as have just won against Lloyds, but am a bit anxious with this claim that has just been lost in court?

 

Also my friend wants to claim against Abby National but is worried as he has a mortgage with them aswell. I know Abbey will shut his account down but will this affect his mortgage in anyway.

 

Thank you

 

Ok firstly I have enclosed some links regarding the recent "victory" for you to read.

 

As for your friend the mortgage is a seperate issue and as long as payments are made on time this will have ne bearing on his claim. I doubt that they will close his account for 2 reasons: firstly it would be seen as retalitory action which is highly frowned up.

secondly the bank gets the mortgage payment from his account. Closing would be a problem for them in regards to recieving their payment.

http://www.consumeractiongroup.co.uk/forum/lloyds-bank/90660-lloyds-victory-view-judgement.html

http://www.consumeractiongroup.co.uk/forum/lloyds-bank/90521-lloyds-victory-birmingham-perspective.html

 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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Hi Guys

 

Recieved a letter from Barclays today about my Woolwich Claims, they say they diagree with my view and state that I had Terms and Conditions relating to all charges in detail. But they have offered me £2162.87 to settle, the amount I asked for including interest was £3653.04.

Should I accept their offer or carry on, If I carry on what do I say in my second letter (which needs to be sent on the 1st June) in regards to their letter.

I was surprised they have offered me anything so quick, surley if they are offering me something that mean they know they are wrong

Thanks

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zbeukers, Send them one of these.http://www.consumeractiongroup.co.uk/forum/bank-templates-library/25716-rejecting-offers.html. Good luck.

A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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  • 2 weeks later...

Hi Could someone give me some quick advise, I bank with Abbey National now and have keep my account clean. But unfortunatly my husband left me 6weeks ago and I have got into some trouble with my account last month, I will from now on be ok but Abbey are going to take £290.00 in charges next week and if they do that I will be overdrawn again with more charges, they wont give me a temp overdraft and dont think I will be able to catch up again seeing as I only have one wage.

Im going to talk to Abbey but not sure what to say to get them to drop the charges, when I spoke to them today they said the charges are explained in my terms & Cond and I should keep me account upto date to stp this happening. I do know this but I just had a bad month and cant afford for them to take £290.

 

Any advise would be appriciated thank you.

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  • 2 weeks later...
  • 2 weeks later...

Hi zbeukers

 

Just thought I'd ask how you are getting on with your claim :)

3 Active Claims:

Barclays Refund of Bank Charges (Sole account) - Applied to lift court ordered Stay

Barclays Refund of Bank Charges (Joint account) - Awaiting court date

Barclays Refund of Bank Charges (Joint account) Pre-6 yrs- LBA sent.

 

 

3 Wins :

Barclays t/a The Woolwich (Data Protection Act breach costs & compliance)

HSBC (on behalf of brother)

Settled Out of Court - £3,874.76

Alliance & Leicester (on behalf of friend)

Settled Out of Court - £723.41

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  • 2 weeks later...

Hi Guys,

 

The woolwich havent filed a defence so today a did the judgement against them.

 

Does anyone know hat happens now, I now they recieve this by 10am tomorrow. do they just payout now, what do I do if they dont.

 

Thanks

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A number of things could happen. They might still lodge a defence. They may apply for a stay of judgement. Then if the stay is granted continue on with their defence. As they have never defended their charges in a court room that is unlikely. You have already rejected their first offer. So i would say they will likely let the judgement stand.

Where you have requested judgment by default with immediate payment, you can request a warrant of execution, once the status on MCOL shows that judgment has been entered. You can also request a warrant if the defendant fails to make payments under the terms of their judgment order (this applies whether the judgment is obtained by default or by admission.) Good luck.

If

A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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Pleasure :)

A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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Ma again, I have requested Judgment online and paid the fee and the staus is now

 

Your warrant request has been accepted. The warrant has now been sent to the bailiff at the appropriate court for action.

 

Does anyone know what happends now does this mean Ive won and how long do I have to wait now

 

Thanks

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Hi zbeukers

 

Just trawling site and you may want to read:

 

http://www.consumeractiongroup.co.uk/forum/yorkshire-clydesdale-bank-successes/94633-do-i-issue-warrant.html?highlight=warrant+claim

 

and

http://www.consumeractiongroup.co.uk/forum/citicards/103075-tiaposy-citicard.html?highlight=issue+warrant

 

Although neither is Barclays, it's gives you an idea of what other Claimants did/went through :)

3 Active Claims:

Barclays Refund of Bank Charges (Sole account) - Applied to lift court ordered Stay

Barclays Refund of Bank Charges (Joint account) - Awaiting court date

Barclays Refund of Bank Charges (Joint account) Pre-6 yrs- LBA sent.

 

 

3 Wins :

Barclays t/a The Woolwich (Data Protection Act breach costs & compliance)

HSBC (on behalf of brother)

Settled Out of Court - £3,874.76

Alliance & Leicester (on behalf of friend)

Settled Out of Court - £723.41

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Hello can some one help me please,

I had my judgement returned, reason for failure is:

 

We are unable to register a Firm/Limited Company. Please advise if the judgement relates to:

a) Limited Company trading as a firm

b) Joint Judgement against firm amd limited company

c) Firm only

d) Limited company only

e) Firm part of address for limited company e.g Accounts or Solicitors

f) other - please specify

 

Is this because I have thier details wrong

Name- The Woolwich

Address- Barclays Bank PLC

1 Churchhill Place

London

E14 5HP

 

Im very confused with what I have done wrong and what I need to do now, please help if you can

Thanks x

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Hi zbeukers

 

I've just notice what you've done and yes, it will be because of your typo.

 

Name should be : Barclays Bank Plc t/a (trading as) The Woolwich

 

Address : 1 Churchill Place, LONDON E14 5HP

The Defendant is Barclays and is therefore a public limited company.

 

A (PLC) is a company having a share capital whose memorandum of association states it to be a public company. The shares of a PLC can be offered for sale to the general public as has been with Barclays.

 

I think the court need you to clarify as it's your claim and they can't make decisions for you.

 

I would personally go fo option D) because, despite it having publically owned shares, Barclays is a LIMITED company.

 

If in doubt, ring the court and see if they agree that D) is most appropriate.

3 Active Claims:

Barclays Refund of Bank Charges (Sole account) - Applied to lift court ordered Stay

Barclays Refund of Bank Charges (Joint account) - Awaiting court date

Barclays Refund of Bank Charges (Joint account) Pre-6 yrs- LBA sent.

 

 

3 Wins :

Barclays t/a The Woolwich (Data Protection Act breach costs & compliance)

HSBC (on behalf of brother)

Settled Out of Court - £3,874.76

Alliance & Leicester (on behalf of friend)

Settled Out of Court - £723.41

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Thanks,

 

I have rang the court and they said I just needed to delete Barclays from the address and tell them that it is Woolwich who owes me the money. I just had to send covering letter explaining that.

 

Thanks again x

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2087125609

Quite a few forum members have been getting settlements this week so well done and congratulations to you all.

 

As we always say, don't discontinue any cliam until the cheque has cleared!

 

BEt it's a great weight off your mind zbeukers! :)

3 Active Claims:

Barclays Refund of Bank Charges (Sole account) - Applied to lift court ordered Stay

Barclays Refund of Bank Charges (Joint account) - Awaiting court date

Barclays Refund of Bank Charges (Joint account) Pre-6 yrs- LBA sent.

 

 

3 Wins :

Barclays t/a The Woolwich (Data Protection Act breach costs & compliance)

HSBC (on behalf of brother)

Settled Out of Court - £3,874.76

Alliance & Leicester (on behalf of friend)

Settled Out of Court - £723.41

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Yes it is thank you for all your advise, I feel so lucky to get an offer as ive just read the thread about the test case and all cases being suspended althou all offers have to be honered. Do I wait until I have the cheque before telling the court.

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Yes, wait. Once you get the cheque in hand, you can advise the court that the claim is settled. Promises of settlement are not the same as settlement (and many are waiting 1, 2 months on still with no cheque sent).

3 Active Claims:

Barclays Refund of Bank Charges (Sole account) - Applied to lift court ordered Stay

Barclays Refund of Bank Charges (Joint account) - Awaiting court date

Barclays Refund of Bank Charges (Joint account) Pre-6 yrs- LBA sent.

 

 

3 Wins :

Barclays t/a The Woolwich (Data Protection Act breach costs & compliance)

HSBC (on behalf of brother)

Settled Out of Court - £3,874.76

Alliance & Leicester (on behalf of friend)

Settled Out of Court - £723.41

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  • 2 weeks later...

Just thought Id let you know woolwich hadnt sent cheque out yet but have been informed that Balliffs collected all money oweing to me on the 31st and I should recieve a cheque any day now from the court. :)

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