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    • I hope you mean I try to help people stand up to bullying - and not do the bullying!   I'll assume it's a compliment!     Well - that sort of demonstrates that you've not understood my point and (perhaps?) haven't actually read the OP?   My point is that it is not the boyfriend (the supposed "owner" of the car park) who is posting, but his girlfriend who believes that he "owns" his car parking space.  Yes - it usually makes sense to believe that what the OP is posting is the truth, but in this case there is every reason to believe that there is a possibility that the OP might be mistaken about her boyfriend's ownership of the parking space, because...  well, how would she know for sure whether he does or not?  He might be boasting or lying or simply mistaken.  (My understanding is that many people who "own" flats are often under the mistaken apprehension that they "own" a parking space when they don't.  All the more reason then that somebody else other than the "owner" might be even more mistaken).   I suppose what I'm getting at is that I was a bit surprised that both you and dx100uk were able to give such definite and certain answers to the OP without exploring her situation a bit more fully and ensuring that she fully and correctly understood her boyfriend's rights in respect of the parking space in question.  I was simply concerned that without getting more information from the OP, then the replies given to her might prove to be less than useful.  I wouldn't want her to leave thinking that there was absolutely nothing to worry about and then find out there was because she'd been misadvised because she didn't understand whether her BF "owned" the space or not.   Of course, it may be that my concern here makes absolutely no difference to the answer that needs to be given to the OP because it doesn't matter whether her boyfriend actually "owns" the parking space or not, which is fine.  But sometimes I think it would be helpful to the OP (and other readers like myself) if some of these legal niceties could be spelled out rather than left unexplained.    
    • I've spoken to my son in law and because the gearbox can be very expensive to repair, he would prefer to reject the car.   The garage isn't going to charge storage at the moment.   I feel they have been mislead regarding the service history.   How difficult would it be to get the finance company on our side in rejecting the car and sending back to the dealer?
    • The first thing to say is that you better go ahead and refund the buyer because otherwise she will end up getting negative feedback as well. We will try and help you get your money back from Hermes. Have you made a formal claim through Hermes and have they formally declined you and giving you reasons why? Presumably the item was properly declared and properly valued when the delivery was booked. You don't say whether or not you took out their so-called insurance. Please start off by reading around the sub- forum focusing particularly on the Hermes threats. There are lots of them. Get to understand the principles in respect of the arguments – the insurance element, your third party rights despite the fact that you booked it through Packlink. Have a look at other people's experiences of having sued Hermes, the process of issuing the claim, the defence, the mediation and have a close look at the advice that we give about how to handle mediation. It's highly likely that you will have to issue claim papers so also read around to understand the steps you need to take to bring a small claim in the County Court. It's straightforward but understanding the steps will make you far more confident about what you are doing. Have you started a formal complaint against Hermes and Packlink?
    • Christmas Wonderland has been allowed to reopen because it sells real Christmas trees. View the full article
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Acer loses recovery discs

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I have an acer laptop that went faulty under warranty so i sent it for repair and along with it the recovery discs as requested by one of their support rep.

They fixed the pc and sent it back in 3 days but without the discs.

After a dozen tel calls they said that i needed to complete a form to get a copy of my operating system from windows.

Done that 15 days ago and spoke to one of their manager but nothing.

Now they are refusing to disclose the name of their lab manager because i have threatened to sue them for theft.

In fact by law, permanantly deprive someone of their property is considered theft.

They are now refusing to give me any operating system disc.

One important bit is that after they fixed the pc they installed an operating system xp home which is cheaper than my original one xp professional.

Can i really sue them?

Is there anything i can do to get my disc or any xp pro disc back?

I have kept all the letters, emails, date and time of tel calls and names of people i have spoken to.

From their communications is clear that they received the discs but they have lost them.

Please help.:(

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The repair has not been competently carried out. They'll be aware your machine was loaded with XP Pro, and they mis-installed XP Home. You should insist on the correct OS and your discs or their replacement. If they don;t oblige, you can sue them for the difference in cost (as an upgrade) and this will provide you with the 'recovery' disk you require.


Don't lose the plot. You want what you paid for - if they don't play ball. use the courts to get your own back.

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my only fear is that they come up with one of their big lawyers and find a loophole making me pay all their astronomical expenses.

What do you say?

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They cannot do that. The Small Claims Track costs you £50, and they cannot recover costs from you unless of an exceptional judgement against you. Everyone carries their own costs, but if you win - you get yours back!

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In fact by law, permanantly deprive someone of their property is considered theft
I always thought that the law said "A person is guilty of theft, if he dishonestly appropriates property belonging to another with the intention of permanently depriving the other of it" - my use of bold text should highlight why accusing this company of theft is going to be tough to prove. They are clearly incompetent but this is the same for pretty much all companies that offer "customer service".

Lloyds TSB, Total Charges £900, Claim Filed for £1379 - Settled


Sainsbury's Bank Credit Card, Total Charges £90 - Settled.

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