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    • You’ll be pleased to hear after giving them 7 days notice that I would be taking the matter further they have sent me the correct chair and collected the wrong chair without making me pay for the courier. Makes me so angry that they tried to get away with replacing my chair with a cheaper, different version and refused to take accountability.  Thank you for your help and advice.  
    • The reason why they are sending text (idle) threats is because the only way they can make money from debts that they buy is by frightening people into paying up. Ask yourself the question? If it’s such an open and shut case for them to win, why haven’t they just issued a claim form already and got their ‘top lawyer’ on it .
    • Ok, i'll post the contract on here if I get it.   
    • We were told that to service our twin axle caravan the cost was £250.  We also requried additional work and we would pay to have done.  We were phoned by the dealer and told cost was £279 which was fair enough for the extra work as labour charge is £60 an hour.  On collection they added on extras like oil, grease and brake cleaner at £8, CO2 gas check at £3 and 32mm Alko flange at £18.  On the two previous occasions the charge of £250 included oil, grease, brake cleaner and Alko flange which is a one shot nut.  the caravan has done 1050 miles since it slast servcie in Oct 2019.  How can they do a service without using oil, grease and brake cleaner?  For the amount of £8 I coudl have bought a tin of grease, a can of oil and a can of brake cleaner.  It is a caravan that does not have an engine and the only actual service parts are the running gear i.e. axles, wheels and hitch.  All the rest are checks i.e. damp check and gas pressure check for leaks.  As for the CO2 gas check is a totla rip off as CO2 is carbon dioxide and not carbon monoxide!  To justify the charge of £3 they used regulations relating to tenancy domestic agreement which is not applicable to caravans ! Unfortunately as they had our caravan to get it back we had no option except to pay for the service plus the extras!  Really annoyed, but what can you do as they have you over a barrel?    
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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Acer loses recovery discs

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I have an acer laptop that went faulty under warranty so i sent it for repair and along with it the recovery discs as requested by one of their support rep.

They fixed the pc and sent it back in 3 days but without the discs.

After a dozen tel calls they said that i needed to complete a form to get a copy of my operating system from windows.

Done that 15 days ago and spoke to one of their manager but nothing.

Now they are refusing to disclose the name of their lab manager because i have threatened to sue them for theft.

In fact by law, permanantly deprive someone of their property is considered theft.

They are now refusing to give me any operating system disc.

One important bit is that after they fixed the pc they installed an operating system xp home which is cheaper than my original one xp professional.

Can i really sue them?

Is there anything i can do to get my disc or any xp pro disc back?

I have kept all the letters, emails, date and time of tel calls and names of people i have spoken to.

From their communications is clear that they received the discs but they have lost them.

Please help.:(

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The repair has not been competently carried out. They'll be aware your machine was loaded with XP Pro, and they mis-installed XP Home. You should insist on the correct OS and your discs or their replacement. If they don;t oblige, you can sue them for the difference in cost (as an upgrade) and this will provide you with the 'recovery' disk you require.


Don't lose the plot. You want what you paid for - if they don't play ball. use the courts to get your own back.

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my only fear is that they come up with one of their big lawyers and find a loophole making me pay all their astronomical expenses.

What do you say?

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They cannot do that. The Small Claims Track costs you £50, and they cannot recover costs from you unless of an exceptional judgement against you. Everyone carries their own costs, but if you win - you get yours back!

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In fact by law, permanantly deprive someone of their property is considered theft
I always thought that the law said "A person is guilty of theft, if he dishonestly appropriates property belonging to another with the intention of permanently depriving the other of it" - my use of bold text should highlight why accusing this company of theft is going to be tough to prove. They are clearly incompetent but this is the same for pretty much all companies that offer "customer service".

Lloyds TSB, Total Charges £900, Claim Filed for £1379 - Settled


Sainsbury's Bank Credit Card, Total Charges £90 - Settled.

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