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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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jimi_hendrix vs Cahoot


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Hi, I'm trying to put interest details into a spreadsheet for my partner Jimi but am totally confused by what Cahoot has done on the list of charges they sent him. There are two rates of interest for some dates and one for others. (for example 18 March 2005 he was charged Debit Interest 009.6100% -> transaction value -£1.84, balance -£528.92 AND Debit Interest 020.0000% -> transaction value -£0.17, balance £-529.09. I guess this could be because he went over his limit (because they charged him) so they are charging one rate for part of it and one rate for the bit over the limit (:-? is this correct). My problem now is how to reflect this in the bloomin' spreadsheet. I'm using Mindzai's spreadie as I used it for mine and kind of understand it....Anyone got any ideas? or what are you doing for your interest ?

thanks

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One rate will be for authorized OD rate and one for Un-authorized.

 

By far the easiest way of doing things is at Bank charges: Reclaim them, they're unlawful, so you can get six years money back | MoneySavingExpert: Consumer Revenge, Credit Cards, Shopping, Bank Charges, Cheap Flights and more,

 

where half way down you will find the charges and interest calculator

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  • 1 month later...

Hi again,

Have been through the usual letter stages.

Preliminary request: 31 May

LBA: 20 June

 

On the 22nd June JimiH received a letter giving notice of intention to register default information.

 

He wrote back to them using a template letter I found somewhere on here...

 

 

I acknowledge your letter dated 22 June 2007 informing me of your intention to register default information against me.

 

On 31 May 2007, I wrote to your Head Office to inform you that I had became aware that the penalty charges levied to my account were unlawful, and requested their repayment. As such, the account is now in dispute. I would like to refer you to Section 13 paragraph 6 of the Banking Code which states that you may not post anything to credit reference agencies while the amount owed is in dispute.

 

If you do not stop this default action and proceed by making any adverse comments on my credit reference files. I shall be forced to take legal action against you under the Data Protection Act 1998.

 

We also enclosed a Notice pursuant to s.10 of the Data Protection Act 1998.

 

We've heard nothing more from Abbey/Cahoot regarding the default but received a letter this morning from Richard Harris apologizing for the delay in the investigation ... would like to reassure you that your complaint is very important to us. blah blah"

 

Since J has been blocked from looking at statements on line he phoned to to see what was happening (they won't supply paper statements). Apparently they have gone ahead with the default notice.

 

Should they have sent some kind of letter informing him? Can they totally ignore his letter with s.10 Notice?

 

I was about to do the Particulars for J's charges but have put it on hold for a while until I find out what, if anything we can do about the default.

 

Oh just one more thing. Is it usual when searching one's file with a CRA for certain things not to come up? I know that J has a CCJ and his house was reposessed last year but there was no sign of these things or the default.

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Is there anybody out theeeeere!??

 

My partner received a second intention to register default information this morning. Is this usual?

 

Has anyone else had repeat letters?

 

What can he do other than what we've already done?

 

I'd really appreciate some advice.

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  • 2 months later...

Since the last post my partner received a standard complaints letter about the OFT case (received 23 August).

 

Everything was put on hold because of various reasons...

 

Then this morning he received a letter from Buchanan Clark and Wells

 

Re:- cahoot

Debt Outstanding £1,056,65

Dear Sir / Madam,

We have received instructions from our above named clients to initiate formal debt collection proceedings for the unpaid debt as detailed above.

Please contact this office immediately in order that we can discuss a satisfactory settlement to this matter.

Unless you make arrangements to settle the account within 72 hours our agent may be instructed to attend your premises to establish your residency and reason for non-payment.

You must take this opportunity to settle the matter amicably in order to avoid possible legal action being instigated.

Please do not underestimate the seriousness of this matter and attend to this notice immediately as this will be your final opportunity.

If you are experiencing financial difficulties, or you wish to make a proposal please call us today.

Yours Faithfully,

Recoveries Department

 

So it looks like they've totally ignored everything and are just following their own plan. In the LBA J is claiming £1,115 in charges plus £89.67 in overdraft interest. Total £1,204.67.

 

The charges amount to more than the sum Cahoot are trying to collect. What now. Shall we write to BCW informing them of the LBA and his intention to take the claim to court - or let them take him to court and make a counterclaim?

 

I would spend the required time researching but I have a stay hearing on Tuesday and need to gather together my bundle!!!

 

Thanks in advance

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  • 3 weeks later...

hi,

Since my last post - my partner has received 3 more letters from Buchanan Clark & Wells, requesting payment of the outstanding "debt". The last one said they will start court proceedings which may result in court costs, bailiffs etc etc. I have been searching but can find nothing (perhaps I'm missing it totally). What should he do now?

 

1. Wait for them to issue a claim and then make a counter claim?

2. Send another LBA and then follow it through?

3. An alternative?

 

Hope someone can help

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