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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hello, this is my first post, not sure if doing this right? Hope somebody can help me with my query. I have looked at other threads but have not found an answer, here goes. I recieved a letter from MYCOL, Northampton stating that a defence to my claim for over £2000.00 in bank charges from Yorkshire Bank has been transferred to my local court, letter dated 8th May. It then goes on to say: Without hearing it is ordered that the filing of a questionaire be dispensed with in this case unless district judge orders otherwise. Note Any party affected may under rule 3.3(5) apply to have it set aside, varied or stayed. Such a party to do so within 14 days. I have not heard anything else since and I am not sure what I should be doing now. Any help would be greatly appreciated.

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Welcome to the site stewarthow26. The answer you need can be found in this thread... Is your court dispensing with the Allocation Questionnaire? Good luck with your claim.

 

Sarah.

Yorkshire Bank

Started Process 19th Sept 2006.

All Stages Followed.

Next Step Court!

Hearing Date 7th June 2007.

WON!!!!! 6th June 2007 :D

 

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Thankyou for your response, I have looked at thread. At risk of seeming really thick and confused do I now need to wait for the court to contact me or should I be sending something to them within 14 days under Rule 23.3?

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PLEASE BE AWARE THAT EVEN IF THE AQ IS DISPENSED WITH, THE AQ FEE OF £100 (IF CLAIM OVER £1500) IS STILL PAYABLE (AND RECLAIMABLE FROM THE BANK).

The fee is payable within 14 days after the despatch of the notice of allocation to track (County Courts Fees Order 1999 Schedule 1).

 

 

That would affect you so you need to pay that.

 

All well and good, and anything that helps the court system to flow smoothly is to be applauded. However, if you receive one of those orders, you should still use this:

Draft Order for Allocation Questionnaires (Bankfodder's post)

and send it to the judge as a respectful suggestion. If he agrees, great, if he doesn't, nothing lost.

Yorkshire Bank

Started Process 19th Sept 2006.

All Stages Followed.

Next Step Court!

Hearing Date 7th June 2007.

WON!!!!! 6th June 2007 :D

 

Frequently Asked Questions

Example Step-By-Step Instructions

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  • 1 month later...

Hello, Sorry not been on contact lately. I have recieved a court date for 8th August, I have only got 3 days by which to submit my documents for court and I have not been able to obtain any terms and conditions earlier than 2006. I am worried that Yorkshire Bank will not turn up but will defer a appearance until after the test case, Do you think this is likely? Also when I submitted my case I did not include any clain for interest, is this likely to be a problem?

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Hi there,

can I ask you , did you send in your fee for £100 or did you wait to hear further from the court?

I have just received the same notice from the court about the AQ been dispensed with and don't know what to do now...

I am claiming for my husband now having successfully completed my own claim but things seem to change all the time:confused:

Cheers

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Hi there, thanks for the reply, good luck with your claim. I successfully claimed back 5K from Yorkshire without needing to use any T & C's ( didn't have them anyway) but I suppose if you can get them it's preferable. Have you got them yet? have you tried to PM a mod, they may ba able to shed more light on it for you x;-)

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I wouldn't worry too much if you can't get hold of the T&C's as the chances are that the case will be settled just before the court date. I have some T&C's from 2006 if those are any good to you. Email me at [email protected] and I will forward them to you.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I've just cleared a bit of space in my PM's so if you're quick you could PM it to me. Personally I wouldn't put any but my CAG email addy on the forum, which I just use for CAG stuff.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 2 weeks later...

I was supposed to be at court today 11.15am against yorkshire bank. I recieved a letter this morning from the court stating that case had been stayed pending test case result. I also recieved a letter today from Miss Ross yorkshire bank solicitor ( looks like a standard letter. signature photocopied ) stating that they would be appying to have case stayed due to pending test case, letter dated 31st July but I only recieved it this morning. I rang the court to find out if case stayed at yorkshire bank request, but was told that all cases relating to bank charges had been stayed and this was happening at courts throughout the country. Is this happening to everybody?. I am feeling very frustrated now, was so near but now so far.

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The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Exactly same has happened to me. I received letter from court granting stay on same day as one from YB saying they were applying for stay. YB letter dated 31st July but arrived 8th August - same as you.

 

I was due in Sheffield court on 12th September. Do we have any idea what will happen if we apply to have stay removed. Will banks have to defend claims as originally intended or will judges refuse to rule/find for defendant by default because of test case/find for defendant or are we simply at mercy of whim of local judge and how he feels regarding claim for charges?

 

Will apply to have stay removed but am really worried that claim will not be granted due to any of above. Back to biting nails again I think. Will be left with only stumps at this rate. :mad::confused:

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