Jump to content


  • Tweets

  • Posts

    • You didn't use Hermes insurance because you've never had difficulty in the past is a bit like saying that you didn't bother to look when you crossed the road this time because you've never been run down before. Luckily for you, the insurance requirement is unfair and unenforceable in our view – and I suggest that you start reading around the sub- forum to understand why and also the other arguments that will be used by Hermes against you to try and defeat your claim. Please also read around the sub- forum to understand the process, how it works – and the steps involve taking a small claim in the County Court. It's all pretty straightforward but it is worth understanding in advance, partly because this is a self-help forum and you need to take responsibility yourself – and secondly because you have more confidence in what you do. On your timeline of events, everything seems to be good. In fact looking your letter of claim you do seem to have understood why the insurances unfair and unenforceable – but reinforce your reading anyway. The only comment about the letter of claim is that you should headed up "letter of claim" – but everything else is to be good. Send it by recorded delivery but also confirm it in an email – using the same date for both so that the 14 day deadline is the same. While you are waiting for 14 days to expire, register with the County Court money claim website and start preparing your claim. You can save your work as you go. Post a draft of your particulars of claim here for us to check and get everything ready so that on day 15 you can click it off. Keep us updated
    • Sorry but I don't understand this at all. I didn't realise that you made an application for assistance with fees. And I had no idea that this was ever raised as an issue before. What on earth is going on? Are you able to explain what this is all about?
    • The country has seen electricity shortages that have left some factories and homes without power.View the full article
    • HI   Ah that little lets downgrade it to a Stage 1 Complaint so it looks like wee dealt with it properly if the Regulator looks at our books/files.   It's a tactic Housing Association use even my own recently tried that and I refused to let them get away with it.   So you respond to the Customer Service Manager NOT BY PHONE unless you can record the call.   To Customer Service Manager   Following our telephone conversation on XX/XX/2021 reference my Formal  Complaint you informed me that my Complaint was being dealt with as a Stage 1 Complaint.   I find this unacceptable as this Complaint was made via T&C online Portal with Acknowledgement receipt from T%C of my Complaint in July 2021 and T&C have now only decided to deal with this after I recently had to Hand Deliver (16th Sept 2021) that Complaint to your Office which is  unacceptable.   Therefore T&C have had from July 2021 to resolve this Complaint as per your own Stage 1 Complaint procedure and I quote:   Stage 1: Your complaint will be allocated to a member of staff who will contact you within 2 working days to discuss your complaint and understand the problem. We aim to resolve complaints within 10 working days, but sometimes investigations can take longer. In this case we’ll let you know, keep you updated and agree a timescale for our response with you. As the above has not been carried out and was only acted upon as previously stated when I hand delivered  my Complaint again on 16th Sept 2021 to your Office this is not a Stage 1 Complaint as T&C have Failed to carryout the above Stage 1 Complaint Procedure since July 2021 therefore my Complaint should be Escalated to a Stage 2 Complaint as per your own Complaints Procedure. If T%C refuse to escalate this Complaint to Stage 2 I require full Clarification as to why.        
    • Hi guys, I have recently found this website and have been reading a lot regarding Hermes scandals. Thanks a lot to all the people running and supporting this forum. Doing lord's work. Here is my case, hope I can get some help. On 07/08/2021, I used Hermes service to ship my laptop however the laptop never reached its intended destination.  On 16/08/2021, I had a chat with their representative over the phone to get an update on the situation. I was told they will start a brief investigation to find my laptop. After a long wait, on 14/09/2021, it was confirmed that my laptop was indeed lost. On 25/09/2021, I filled in the compensation form.  On 27/09/2021, I received compensation of £20 + postage of £5.80. On 28/09/2021, I asked them to review their compensation and reimburse me in full. (Formal complaint) The laptop was purchased on 02/08/2021 priced at £1049. Do have a PayPal invoice for it. I did not use Hermes insurance as I didn't have any trouble with their deliveries in the past. The parcel was declared as a laptop. I have prepared a letter of claim to send them as soon as they reject my request to pay in full. Few questions, I couldn't find answers about: Do i need to send email to Hermes with letter of claim or post? Next steps: Wait for formal complaint's response..  Submit letter of claim, wait 2 weeks, then register and issue complain on money claim county court website? Hope i can get some feedback on my letter of claim.   Letter of claim1.pdf
  • Recommended Topics

  • Our picks

  • Recommended Topics

New here


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5247 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi there. I would like some help if possible. I sent off a letter to HSBC on behalf of my son. It was dated 23 April 2007. We got a letter back dated 27th April, stating that they will contact me (son) with a full response as sson as they have finished their investigations. I think they've had long enough time to look into it all. So can anyone help with the next stage. Which I would think would be a response to the letter back from them. As I'm not very good at letter writing I would very much appreciate help with the letter. Thanks folks. This is a great forum....loulou.:D

Link to post
Share on other sites

Welcome to the site.

What letter did you send them ?

Was it requesting the charges back the statements or what ?

There are procedures to follow up on so would be good to know how far you are.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

Hi Martin. Thanks for responding so quick. I sent the first letter requesting the money back. I'd got my sons statements off his online banking. So I sent the 1st letter to them. Then within the 2 weeks they sent us a letter back saying they would contact us with a full response as soon as they'd completed their investigations. That letter was dated 27 April. Has anyone emailed their banks and got results that way? Just wondering.

Link to post
Share on other sites

Guest ChloeJane

Hi there,

 

If you sent them the first letter asking for them back, you would then be sending the Letter before Action.

 

Click the link below - where you will find a template letter you can copy and paste and just ammend with your details.

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

 

Just to check - you have done your spreadsheet ? That your schedule of charges are easy to see - broken down to - date, amount and type of charge?

 

If so and you included this with your first letter - the the above link is the next step.

 

Post back if unsure,

 

CJ

Link to post
Share on other sites

Hi CJ. When I printed off my son's bank statements I highlighted the date, charges and year and then he posted them off with the letter saying he wanted all the charges refunded. He posted it by registered mail. So I think that by getting a response from HSBC saying that it was being "investigated" I must have given them enough info. But as its been nearly a month since they replied, and enough time to "investigate" I would have hoped they they would have got back to us.

Thanks so much for your advice. Much appreciated.:-D

Link to post
Share on other sites

Guest ChloeJane

Hi there,

 

The only issue I can see is by sending the statements, you have nothing left for your court bundle unless they were photocopied ! You will need these later.

 

The correct format should be - not in statement form but each of the charges listed - date - amount - type.

 

This then becomes what is known as your schedule of charges - the bank needs this and the lawyers if it gets this far and the court.

 

Statements sent back to the bank, with highlighting them is not the way as is suggested here as it is pages of often information that is not relevent.

 

If you kept a copy of these - I would look at reformatting it to comply with just three simple columns as easy as stated above. Then, I would send your letter before action.

 

If you DO not have your statements, you need to get them! These will be needed later.

 

Please, please post back if unsure.

 

CJ

Link to post
Share on other sites

 Share

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...