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    • I have read through some of the Hermes threads
    • Should I send it to any Lloyds address or there's specific one?  Thanks again.  It means a lot knowing there's someone who is willing to help.  I appreciate it
    • I agree, guys.   Here's an article about NHS test and trace rolling out saliva tests to local public health departments. It doesn't seem to have been thought through and I didn't notice anything in the article about some of the £12bn being passed on to local authorities to help them run this.   https://www.theguardian.com/world/2020/oct/28/10-of-englands-population-could-be-tested-for-covid-19-every-week   'Some local public health directors have dismissed the idea already. One said he would refuse to take part because the tests were “short on scientific backing” and his stretched staff lacked the capacity to deliver at such scale. Another said the lack of any proposed support to track people’s close contacts if they tested positive rendered it pointless.'
    • The legal letter was sent online and it is above  I will repost below Hermes Capitol House 1 Capitol Close Moriey LEEDS LS270WH Particulars 0f Claim xxxxxxx 27/10/2020 I sent a £200 extremely well packaged laptop with Hermes and took up the option of the extra cost to get the £200 compensation and insurance.   For the past 10 weeks i was told that my parcel had been lost but then 2 weeks ago I was told by a manager by the name of Junaid that my laptop had been disposed off without my prior knowledge, the parcel was disposed of as it was "damaged beyond repair" after 1 hours travel.   I was told by many customer service agents and a manager that I would receive a refund. I have an audio recording of the manager assuring me I would get my money back and then he (Junaid) Informed me that the head of the claims department had changed his mind as the laptop was damaged through no fault of my own.   I am claiming for £220 plus £25 legal costs. I also sent a letter of deadlock over 2 weeks ago and I did not receive a response despite the letter being signed for.   Details of claim  amount - £220.00 court fee £25.00 total £245.00
    • Can we see a copy of the so-called deadlock letter please. I understand that you at least kept a copy of that. also I suggest that you take a bit of time and start reading on this forum about the steps needed to take a small claim in the county court.   have you read through some of the hermès threads on this forum so that you understand the issues and the basis of your case and that you have started to formulate your arguments?    
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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Jordan v HSBC - **WON**


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Hi =)

 

I saw this programme on the tv yesterday and I was really excited to lean that there may be a way to recover some, or all, of the money taken off me in the last few year by my bank. I have been fined many times, often the fines keeping me in a perminant debt spiral - I'm basically extatic that I may be able to exact a little revenge at last.

 

I've had a look through the forums, and have looked through my old statements online. I've drafted the first letter, I was hoping I could get some feedback on it please. Any advice is greatly appreciated, really. Really really =)

 

 

07/06/2006

 

 

Request for repayment of charges

 

Dear Sir/Madam,

 

ACCOUNT NUMBER:

SORT CODE:

 

My request

I am writing to ask you to refund to me the charges which you have levied from my account over the last 6 (six) years.

I now understand that the regime of fees which you have been applying to my account in relation to direct debit refusals, exceeding overdraft limits and so forth are unlawful at Common Law, Statute and recent consumer regulations. If you say that they are not, then will you please demonstrate this by letting me have a full breakdown of the costs to which you have been put by as a result of my breaches, in order to reassure me that your penalties really do reflect your costs.

Additionally, it has now been confirmed that your particularly high level of penalties are considered to be unfair per se by the OFT who reported on the 5th April 2006 and are therefore presumed to be unlawful in the absence of specific proof to the contrary.

 

Your responsibilities

I would draw your attention to the terms of the contract which you agreed to at the time that I opened my account. It is an implied term of that contract that you would conduct yourselves lawfully and in a manner which complies with UK law.

 

I am frankly shocked that you have operated my account in this way as I had always reposed confidence in your integrity and expertise as my fiduciary.

I consider that your repeated representations that your charges are fair and reasonable are deceptive and that they have deceived me into agreeing to pay them.

Your concealment of the true nature of your charges has prevented me from asserting my right until now.

 

What I require

I calculate that you have taken £1444.75. I enclose a schedule of the charges which I am claiming with this letter

 

My targets to resolve this matter

I hope that you will enter into a sincere dialogue with me about this matter and I am writing this letter to you on the assumption that you will prefer to do this than merely respond with standard letters and leaflets.

 

I will give you 14 days to reply to me accepting, unconditionally, my request in principle and letting me know a date by which I will receive payment.

 

If you do not respond, or you do not respond positively, within this time period, I shall send you a letter before action giving you a further 14 days in which to reflect. I believe that these targets are more than sufficient for a large company such as yours with dedicated staff and departments.

 

After that, there will be no further communication from me and I shall issue a claim at the expiry of the second deadline.

 

 

 

 

 

 

 

 

 

Yours faithfully,

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

In Respect of:

 

 

Amount

Date Incurred

 

(CHARGE LIST SNIPPED)

 

£1,444.75

04/07/2006 - Full, unconditional offer made from HSBC, accepted. £1444.xx (unfair charges)

01/06/2011 - Barclay CC PPI claim initiated

13/09/2011 - Claim rejected :|

19/10/2015 - Claim restarted !!!!

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Hi and welcome to the site.

 

I'm not sure what feedback you are looking for - as far as I can tell it's the standard letter from this site.

 

After you've sent the letter, you have 14 days to spare - have a good read through the FAQs and other material available to you.

 

Good luck!

  • Confused 1

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Thanks for the reply, sorry - I wasnt sure whether I was to add anything extra onto the letter. I'll get that sent off tomorrow then, fingers crossed. But a pretty large gulp.

04/07/2006 - Full, unconditional offer made from HSBC, accepted. £1444.xx (unfair charges)

01/06/2011 - Barclay CC PPI claim initiated

13/09/2011 - Claim rejected :|

19/10/2015 - Claim restarted !!!!

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Thank you for the replies, I've snipped off the charge list so people dont have to scroll down so far if they want to keep up with this thread.

 

Well. The letter was handed in at my local branch today, I have a reciept from them. The countdown has begin .. T-Minus 14 :p

 

I dont expect much from the first letter, after looking around other people's cases I expect to be messed around, threatened and intimidated at various points - I'm MORE than willing to take them to court, due to the ruthless way they've treated me over the last 5/6 years.

 

Anyway - Brilliant website, your doing a great job and I'm more than happy to donate if / when everything come's through.

 

Cheers guys,

 

J

04/07/2006 - Full, unconditional offer made from HSBC, accepted. £1444.xx (unfair charges)

01/06/2011 - Barclay CC PPI claim initiated

13/09/2011 - Claim rejected :|

19/10/2015 - Claim restarted !!!!

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Thank you for the replies, I've snipped off the charge list so people dont have to scroll down so far if they want to keep up with this thread.

 

Well. The letter was handed in at my local branch today, I have a reciept from them. The countdown has begin .. T-Minus 14 :p

 

I dont expect much from the first letter, after looking around other people's cases I expect to be messed around, threatened and intimidated at various points - I'm MORE than willing to take them to court, due to the ruthless way they've treated me over the last 5/6 years.

 

Anyway - Brilliant website, your doing a great job and I'm more than happy to donate if / when everything come's through.

 

Cheers guys,

 

J

 

good stuff keep us posted

HSBC- £4995, settled payment in full

if you found this post helpful, please click the scales (top right of post), ta ;)

 

if you're not sure what to do?, Read the FAQ's

Unsure about what to claim, or confused about overdraft interest? Charges explanation

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  • 2 weeks later...

Well. 11 days after my first letter and I havent heard a thing yet from HSBC ..

 

The letter was handed in at a branch and I was given a recipt .. I'm starting to think about the second letter now, should I enclose a copy of the first letter with a photocopy of the recipt I got when I handed the first letter in ?

 

They have 'til the 22nd to respond, I think I'll send this one recorded delivery this time ..

 

Thanks for any advice =)

04/07/2006 - Full, unconditional offer made from HSBC, accepted. £1444.xx (unfair charges)

01/06/2011 - Barclay CC PPI claim initiated

13/09/2011 - Claim rejected :|

19/10/2015 - Claim restarted !!!!

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I always use recorded delivery, it's only a quid.

The letter would have made it, you could include a copy to be safe.

 

Take them to the cleaners!!!!

 

Crusher :-D

  • Confused 1

 

 

HSBC WON three times!!!!! Read about my continuing battle (claim FOUR!) Link HERE

Capital One WON Link

HERE

GE capital (5 accounts) WON link HERE

Lloyds bank account WON second claim starting! link HERE

Budget insurance cough up WON link HERE

Principles WON link HERE

A&L (Mrs Crusher's account) claim link HERE

Barclays claim link HERE

 

Any advice given is on an informal basis only and without prejudice or liability. In in any doubt, consult a qualified lawyer.

IF YOU HAVE GOT YOUR MONEY BACK, PUT SOME BACK INTO THE SITE TO HELP KEEP IT OPEN!

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Okay ! This is a draft of the second letter ...

 

(Basically a template, but any advice would be appreciated - should I make a point of asking for examples of manual intervention ?)

 

Thanks for any advice, I'll print this off in a few hours and get it in the post. Stage 3 complete ! ;-)

 

Mr Alan Pretty

Senior Service Quality Officer

Arlington Business Centre,

Milshaw Park Lane,

Leeds

LS11 OPP

 

LETTER BEFORE ACTION

 

Dear Sir/Madam,

 

ACCOUNT NUMBER:

SORT CODE:

I am very disappointed that you have failed to respond to my letter of the 07/06/2006.

I now understand that the regime of 'fees' which you have been applying to my account in relation to direct debit refusals, exceeding overdraft limits and so forth are unlawful at Common Law, Statute and recent Consumer regulations.

 

I would draw your attention to the terms of the contract which you agreed to at the time that I opened my account. It is an implied term of that contract that you would conduct yourselves lawfully and in a manner which complies with UK law.

 

I am frankly shocked that you have operated my account in this way as I had always reposed confidence in your integrity and expertise as my fiduciary.

 

I calculate that you have taken £1444.75 from the period 23/02/2001 to 24/05/2006. I am enclosing a copy of the schedule of the charges which I am claiming. I have already sent you a copy of this in my original letter of the 07/06/2006. The first letter was handed in to my local branch of HSBC, for which I received a recipt, a photocopy of this is enclosed with this letter, along with a copy of the first letter I sent to you.

I require repayment in full of this money. If you do not comply fully within 14 days then I shall begin a claim against you for the full amount plus interest plus my costs without further notice.

 

Yours faithfully,

 

04/07/2006 - Full, unconditional offer made from HSBC, accepted. £1444.xx (unfair charges)

01/06/2011 - Barclay CC PPI claim initiated

13/09/2011 - Claim rejected :|

19/10/2015 - Claim restarted !!!!

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Okay well ! It's in the post, HSBC have until the 04/07 to respond or I can start court procedures. 8)

04/07/2006 - Full, unconditional offer made from HSBC, accepted. £1444.xx (unfair charges)

01/06/2011 - Barclay CC PPI claim initiated

13/09/2011 - Claim rejected :|

19/10/2015 - Claim restarted !!!!

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Go kick some A**!:D

 

 

HSBC WON three times!!!!! Read about my continuing battle (claim FOUR!) Link HERE

Capital One WON Link

HERE

GE capital (5 accounts) WON link HERE

Lloyds bank account WON second claim starting! link HERE

Budget insurance cough up WON link HERE

Principles WON link HERE

A&L (Mrs Crusher's account) claim link HERE

Barclays claim link HERE

 

Any advice given is on an informal basis only and without prejudice or liability. In in any doubt, consult a qualified lawyer.

IF YOU HAVE GOT YOUR MONEY BACK, PUT SOME BACK INTO THE SITE TO HELP KEEP IT OPEN!

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Go kick some A**!:D

 

Thanks Crusher =)

 

You must only be a matter of days away from a settlement now ? (Goes to read Crushers thread)

04/07/2006 - Full, unconditional offer made from HSBC, accepted. £1444.xx (unfair charges)

01/06/2011 - Barclay CC PPI claim initiated

13/09/2011 - Claim rejected :|

19/10/2015 - Claim restarted !!!!

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I hope so, I will be telling the whole world when I do!

 

NO CHANCE OF CONFIDENTIALITY OUT OF ME, MR GRIFFIN!

 

 

HSBC WON three times!!!!! Read about my continuing battle (claim FOUR!) Link HERE

Capital One WON Link

HERE

GE capital (5 accounts) WON link HERE

Lloyds bank account WON second claim starting! link HERE

Budget insurance cough up WON link HERE

Principles WON link HERE

A&L (Mrs Crusher's account) claim link HERE

Barclays claim link HERE

 

Any advice given is on an informal basis only and without prejudice or liability. In in any doubt, consult a qualified lawyer.

IF YOU HAVE GOT YOUR MONEY BACK, PUT SOME BACK INTO THE SITE TO HELP KEEP IT OPEN!

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My new avatar ! Worth a bump I thought !

04/07/2006 - Full, unconditional offer made from HSBC, accepted. £1444.xx (unfair charges)

01/06/2011 - Barclay CC PPI claim initiated

13/09/2011 - Claim rejected :|

19/10/2015 - Claim restarted !!!!

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My new avatar ! Worth a bump I thought !

 

lol nice ;-)

  • Confused 1

HSBC- £4995, settled payment in full

if you found this post helpful, please click the scales (top right of post), ta ;)

 

if you're not sure what to do?, Read the FAQ's

Unsure about what to claim, or confused about overdraft interest? Charges explanation

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Hello everyone. A little update on my thread:

 

I recieved the following today from HSBC (This is the first contact that I've had from them regarding this - I have a week or so before the deadline for my LBA runs out)

 

Letter from HSBC follows:

 

Thank you for your letter dated 7 June 2006 requesting a refund of your bank charges of £1444.75 going back to the 23 February 2001.

 

In circumstances where you have authorised a payment that would, if met by us, lead to your account going overdrawn or over an agreed overdraft limit, we have to consider whether to make this payment. A fee is payable for this service provided by the bank, details of which are clearly set out in our published price list. The circumstances which the fee will apply are clearly set out in our Personal Banking terms and conditions which you were provided with a copy of when you opened your account. If your claim for a refund proceeded to Court, we therefore believe we would successfully resist any legal challange in relation to these fees.

 

HSBC is, however mindful of the management time and irrecoverable legal costs that it may incur in relation to such a claim. For those commercial reasons alone, and without and admission of liability whatsoever, HSBC is prepared to make a payment to you in the sum of £1300 representing the charges applied in full and final settlement of this matter.

 

If you accept .... and so on.

 

The interesting thing is that there isnt a clause asking for my confidentiality in this letter, maybe they have realised that no one is going to accept that as a term ?!

 

Hmmmmmm. Well. My claim was for £1444.75, and the offer is mighty close. I'm tempted to sit tight for a couple of more weeks, as the final total, with interest is close to £1650. Argh ! Is it worth waiting a little longer ?!

 

I'm very happy with the website, everything is proceding as it should and I owe it all to the members here, so thank you all. :grin:

 

Wait a little longer or take the money and run ?

04/07/2006 - Full, unconditional offer made from HSBC, accepted. £1444.xx (unfair charges)

01/06/2011 - Barclay CC PPI claim initiated

13/09/2011 - Claim rejected :|

19/10/2015 - Claim restarted !!!!

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They don't seem to put confidentiality clauses in their first letter for some reason, only when they are offering full settlement.

 

Obviously it's your money and your choice - but why should you settle for anything less than a full refund? It's your money after all.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Ahh ha ! I see from your signature that you've had two of your claims settled in full ... It is mighty tempting to go all the way with this. I think I will ..

 

Does HSBC tend to drag things out from this point ? Waiting 'til the 11th hour to respond to the claim, and then waiting 'til the 27th day to settle ?! Another month for £300. Hmm !

04/07/2006 - Full, unconditional offer made from HSBC, accepted. £1444.xx (unfair charges)

01/06/2011 - Barclay CC PPI claim initiated

13/09/2011 - Claim rejected :|

19/10/2015 - Claim restarted !!!!

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I can only advise you from my own experience - they will make that offer, then they won't budge until you file the claim. Then as soon as you mkae the claim they will offer full settlement.

 

Even if they did drag it out - you're still going to get an extra £350 - if you don't want the extra money I'll have it! ;)

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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I think I'll send them a polite letter refusing the offer, stating I will file a claim under my original timetable on the 4th July.

 

Thanks Barracad, I will continue with this - If I owed HSBC £350 they certainly wouldn't let me off any of it .. Dispite numerious requests for refunds 'as and when' these charges were dished out I had only ONE charge HALF REFUNDED (!!!) during the timespan of this claim. :mad:

 

Sod it. Give me all of my money HSBC !

04/07/2006 - Full, unconditional offer made from HSBC, accepted. £1444.xx (unfair charges)

01/06/2011 - Barclay CC PPI claim initiated

13/09/2011 - Claim rejected :|

19/10/2015 - Claim restarted !!!!

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Oh ! Could a mod change the title of this thread to Jordan Vs HSBC please ? There are a few 'about to start' threads popping up and I can't figure out if I can do it myself ! Thank you =)

04/07/2006 - Full, unconditional offer made from HSBC, accepted. £1444.xx (unfair charges)

01/06/2011 - Barclay CC PPI claim initiated

13/09/2011 - Claim rejected :|

19/10/2015 - Claim restarted !!!!

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I would reply to them with the following:

 

Dear Mr Banker

 

Thank you for your offer of £xxx.xx as part settlement of my claim.

 

Your offer is not satisfactory, although I am prepared to accept this sum, unconditionally, in part-settlement of my FULL claim of £yyy.yy.

 

I shall continue to proceed with my action to recover the remainder of my claim.

 

PS - Thread title changed.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Thanks for changing the title there !

 

Because of the length of time involved here, by the time my letter gets to them I can see that I'd have already filed my claim by the time they got back to me .. Perhaps I'd be better rejecting their offer entirely, stating that I intended to persue the full amount and made it clear that I wouldn't settle for anything less ?

 

Dont get me wrong, it's a good idea to get part payment however I dont want to increase the time this is going to take by another week, to give them time to reject my 'part acceptance' anyway ? :???:

 

PS. Thanks for the template ! ;)

04/07/2006 - Full, unconditional offer made from HSBC, accepted. £1444.xx (unfair charges)

01/06/2011 - Barclay CC PPI claim initiated

13/09/2011 - Claim rejected :|

19/10/2015 - Claim restarted !!!!

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Okay, I've put this together as my 'thanks but no thanks' letter, responding to the offer they made me today.

 

Can anyone offer an opinon on this please ?

 

Thank you =)

 

Ref: **********

 

28/06/2006

 

 

Dear Mr. Langdale,

 

Thank you for your offer of £1300.00 as full settlement of my claim for £1444.75

 

I regret to say your offer is not satisfactory. As stated in my previous letters to your offices, I will settle for nothing less than the full amount levied against me in unlawful charges, without conditions, from the 23rd February 2001 to 2nd May 2006.

 

Furthermore, unless this matter is resolved to my satisfaction before the 4th July 2006 as per my stated timetable, I will proceed to issue a claim for recovery of this sum in the courts, plus costs, plus £168.43 in interest as allowed under section 69 of the County Courts Act 1984 at a rate of 8% a year.

 

Yours faithfully,

 

 

FUHSBC :-D

04/07/2006 - Full, unconditional offer made from HSBC, accepted. £1444.xx (unfair charges)

01/06/2011 - Barclay CC PPI claim initiated

13/09/2011 - Claim rejected :|

19/10/2015 - Claim restarted !!!!

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Hi there .....

 

I'm wondering if the following thread holds any bearing on my case against HSBC ..

 

http://www.consumeractiongroup.co.uk/forum/general/13653-court-ordered-claim-cancelled-2.html

 

The reason I ask is that I have recently recieved an offer from HSBC for around 90% of my total claim. I sent a rejection letter back to them, which they recieved on Friday .. I was worrying a little as to whether it might be best to accept the offer now that it looks like peoples claims may be delayed indefinatley, because someones claiming an amount that the banks seem to believe is defensable.

 

Can anyone give me a little advice please ? I'm due to file on MCOL on the 4th July.

 

Thank you !

04/07/2006 - Full, unconditional offer made from HSBC, accepted. £1444.xx (unfair charges)

01/06/2011 - Barclay CC PPI claim initiated

13/09/2011 - Claim rejected :|

19/10/2015 - Claim restarted !!!!

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