Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

how cheek is this... ***WON***


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6128 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Executive Office

Capital One

PO Box 5281

Nottingham

NG2 3HX

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

Link to post
Share on other sites

  • 4 weeks later...

tomorrow will be the day that i shall start an mcol against cap 1. i have sent the required letters, prelim and lba, but havnt heard anything back what so ever.

is this usual for cap 1? i ask because with my barclays claim i had at least had a reply with an excuse for an offer in it before i got to the stage of starting an mcol

Link to post
Share on other sites

i was going to file my court claim anyway, i just thought it strange not to have heard anything from cap 1.

when you say they only pay up once you serve this, would this be like barclays where they pay up about a week before the court date or do they usually pay up sooner than that?

Link to post
Share on other sites

Jordash,

 

Not really sure of the answer to that!. Just a little ahead of you myself, filed court claim on 4th May, but I live in Northern Ireland so apparently will take a bit longer to serve on cap1. From reading other people's threads, the pattern seems to be that cap1 will acknowledge claim and then file defence, that being that the claim is settled as they have paid you in full!! Here's hoping!!

 

glav:)

Link to post
Share on other sites

hi jordash..

 

Yes..carry on with time schedule. If you have given them 14+14 days with no reply then press on!! They would,nt give you any more leway if the boot was on the other foot!

Also from what i have read in other peoples threads cap one tend to pay up just after the MCOL stage.

 

Good luck..;-)

Link to post
Share on other sites

i today receieved a offer from captial one, but also at the same time which come through the letter box much to my amusemunt was a letter which started " Thank you for writing back to me about my offer to refund £434 of the fees we've added. im sorry to hear you feel my offer isnt substantial enough"

 

how could i have rejected their offer when it only came through this morning?

 

anyway time to start mcol.

Link to post
Share on other sites

class! They are useless

 

are you sure they havent refunded the fees directly to your card - abbey started doing this..........

If you think my advice has been helpful, please click on the scales to the left :) thank you!

 

Non illegitimi carborundum

 

 

I wish I was a glow worm,

A glow worm's never glum!

 

How can you be grumpy,

when the sun shines out yer bum?! :p

 

 

Amex * 2 *** WON *** Settled

Marbles ****WON*** In full settlement

Capital 1 ***WON*** In full settlement

MBNA ***WON**** In full settlement

Barclaycard ***WON*** In full settlement

Barclays Bank - ***WON*** In full settlement

Abbey ***WON*** In full settlement

Abbey (Mrs Chorlton) ***WON*** In full settlement

Abbey (Mr and Mrs C) - MCOL submitted 16/5/07

Link to post
Share on other sites

they might have done but as my card was paid up a while ago so they'll have to send me a cheque anyway because my card will be in credit then.

i dont think its just abbey that pay straight on to the card, it happened with my barclaycards aswell.

Link to post
Share on other sites

i today receieved a offer from captial one, but also at the same time which come through the letter box much to my amusemunt was a letter which started " Thank you for writing back to me about my offer to refund £434 of the fees we've added. im sorry to hear you feel my offer isnt substantial enough"

 

how could i have rejected their offer when it only came through this morning?

 

anyway time to start mcol.

 

 

They've really gone quite MAD in there lately - I think they had so many claims hit them they haven't a clue anymore? :D I sure hope they paid you though - don't let it drop till you get what you want :)

Link to post
Share on other sites

  • 2 weeks later...

They may file a defence first before paying out. Not too long now.

 

Uk

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

Link to post
Share on other sites

I have just recieved my cheque from them.

Filed through mcol 21/04/07

deemed served 28/04/07

Cap1 Acknowledged 30/04/07

Recieved letter saying they would pay 18/05/07

recieved defence from court saying they will pay 22/05/07

Recieved cheque 25/05/07

 

so not too lon to wait now!!!

Link to post
Share on other sites

  • 3 weeks later...

on friday i received notice from the courts that cap 1 had filed a defence to say they have paid out the claim in full.

then on saturday i received a letter from cap 1 saying that i should have my cheque for £1546 within 14 days.

i will cancel the court proceedings once the cheque has cleared and is in my bank.

Link to post
Share on other sites

on friday i received notice from the courts that cap 1 had filed a defence to say they have paid out the claim in full.

then on saturday i received a letter from cap 1 saying that i should have my cheque for £1546 within 14 days.

i will cancel the court proceedings once the cheque has cleared and is in my bank.

 

 

Hey well done!! Hope you get your money soon!! :D

Link to post
Share on other sites

Well done. . good job

 

Uk

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...