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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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We need your help folks! Re old T&Cs


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I am looking for some old T&Cs (terms and conditions) please... does anybody have some hidden in a drawer or old cupboard?

 

Its quite important! :grin:

 

Thanks for your help.

 

Crusher :grin:

 

 

please email whatever you have (preferably pdf) to [email protected]

 

 

we now have an address to send your T&Cs...

 

Consumer Action Group

PO Box 7481

Derby

DE1 0LE

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Yes I am going to be spending my weekend looking in the Garden shed....the Attic and down the sofa !!!

Ask everyone you know.

Business owners...........we know you dont like to throw stuff away.....maybe amongst your old accounts you have some of these ?????

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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quite important????

 

Ive found these for HSBC - personal banking

 

1. Booklet Personal Banking terms & conditions - valid from Dec 2006

 

2. same as above - valid from Oct 2005

 

3. leaflet - changes to od charges and t&cs - valid from nov/dec 2004

 

 

let me know if you need them

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Would it be possible for people to use this in their S.A.R - (Subject Access Request) by inclusion of

I would request that you also include information relating to all the terms and conditions that have been applicable to my account since (date).

 

I could be wrong but, if the bank are relying on the T&C argument, then you as a customer are within your rights to request that information, since it relates to the actual contract at any given point in time.

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Indeed, you are correct.

But we are collecting these as some banks are likely to argue they have to provide data rather than information...

A database of T&Cs should help.

We must try and "cover all bases"

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no doubt you have it, but have mailed you HSBC personal banking T & C's off their website, publish date 2006

EH & SH v The Woolwich/Barclays

£3900 (+ £1500 interest)

offered received of £1000 - Rejected

MCOL filed 05/12/06 (messed up)

waiting on court

 

 

CC v HSBC

£3,628.94 FULL & FINAL SETTLEMENT!!! :)

 

BC v HALFIAX

£3841.27 FULL & FINAL SETTLEMENT!!! :)

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I have Nat West Business account T&Cs for 2001 and Cahoot Credit Card and Current A/C T&Cs from 2004 - do you want me to scan them?

 

Steven

 

 

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Just a thought. I have had a NatWest current account for 32 years and when I opened it they didn't make these charges, they certainly wren't in the T&Cs (not that I have a copy!). If they charge now, aren't THEY in breach of contract?

 

 

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A message to the Mods.

 

I think this thread should be flashed up on the main home pages/ User CP's just like the flashing bit declaring the number of wins?

 

There must be many who have copies of T&C's that can be pooled into a library, but are maybe not even aware of this call for them ?

 

Any chance of doing this?

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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Oh the wonders of the internet. Check out Internet Archive: Wayback Machine. I've managed to track down various copies of A & L T&Cs and Rates and Charges tables going back to Oct 2001. Interestingly in Apr 06 their T&Cs had a section headed 'The Rates and Charges Information'. The current T&Cs from Apr 07 now shows 'Our Rates and Fees Information'

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Interestingly in Apr 06 their T&Cs had a section headed 'The Rates and Charges Information'. The current T&Cs from Apr 07 now shows 'Our Rates and Fees Information'

lol. :-D

 

I have had a look at that site, it's good.

Thanks for mentioning it... if it has a user's TCs then they can get it right away.

I'll post it somewhere prominent.

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In the suggested draft directions that we send under the new AQ strategy, doesn't the first item:

 

a) Pursuant to what contractual provision such charge was made, producing a copy of the contractual document relied upon;

 

mean that the bank has to produce a copy of the T&Cs that apply to our account and that applied at the time it was opened? Could we change the wording to make that absolutely clear?

 

This would mean that a repetition of the Lloyds case could only occur if the bank did not fulfil the requirements of the order, in which case they would lose by default anyway, provided of course that the DJ used this order or one like it.

 

Steven

 

 

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I will have a dig through this weekend, im a hoarder usually so hopefully they will be there ;)

***************************************

Feels like a lost little girl x

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Hi All,

Just managed to download IF t & c from 2005 (PDF if anyone is intersted). Had a quick glance thru it, there is no mention of any service costs just fees and charges. Is this a good thing?

I am trying to find the ones for when i opened the account in 2001 to see if they have changed much.

 

John

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Its interesting to note that on RBS statements, any charge has the mnemonic CHG next to it, which, looking at the key means CHARGE.

 

Maybe this is a way of proving that these are in fact charges.

 

What do the actual statements say they are.

 

 

RBS Account 1: Won

RBS Account 2: Won

Capital One: Won

Capital One (Wifes Card): Won

RBS Account 2, round 2: Won

RBS PPI: Won

 

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Hi guys,

 

And the thanks is to livelylad for providing the internet site that archived the pages but the T&Cs for First Direct are here

first direct legals - principal terms and conditions - relates to 2003

 

I managed to get 2001, 02, 03, 04, 05

 

Good luck...

 

And found the (hopefully) magic line........

 

5.1.3 states "You should not exceed any agreed overdraft limit unless you get our agreement first. "

 

Would that be because you would be breaching contract and be subject to a penalty charge if you do Mr. Direct...???

[sIGPIC][/sIGPIC]

 

First Direct - S.A.R - (Subject Access Request) sent 29/12/06

Statements recieved 15/1/07 - >£3000 owed

Prelim sent 16.01.07

Partial offer received 01.02.2007

LBA and letter rejecting paltry offer sent 02.02.2007

MCOL filed mid Feb 07

AQ 26th March

 

 

BoS - S.A.R - (Subject Access Request) sent 29/12/06

Statements received 1.02.2007 - Prelim sent 02.02.2007

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OK, I've got the latest RBS Ts & Cs

 

Section D.1.8

 

If you exceed the overdraft limit, charges will be payable as detailed in the promotional leaflet inserted relating to the account.

 

 

The insert goes on to say:

 

if you borrow more than your agreed overdraft limit, you will be liable for a maintenance charge applied monthly.......

 

 

There is also mention of paid referral charges, but then interestingly, unauthorised transactions becomes a fee, which applys to card misuse.

 

I can post these if you want, if you PM me an address.

 

 

RBS Account 1: Won

RBS Account 2: Won

Capital One: Won

Capital One (Wifes Card): Won

RBS Account 2, round 2: Won

RBS PPI: Won

 

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