Natwest Terms and conditions

[MARTIN3030]

If you have any Natwest T&Cs can you please post here with details.The older the better.

In addition if you have other account Terms and conditions please let us know.

You can post here or pm a Mod or Sitehelper.

 

Thanks

[fendyweather]

Ooooh I have some. They sent me some in a letter recently with my Bogoff letter, and I also have some from when I commenced my AG account about a year ago. I will dig them out of my ancient filing cabinet and post them on here tomorrow. Fendy xxxxx

[flying scotswoman]

• 11 December 2006

Confirmation of Advantage Gold/Current Plus/Current Account Credit Zone Overdraft facility

 

Terms & conditions of overdraft

 

1. The overdraft limit should not be exceeded and the bank may refuse to pay a cheque (or allow any other paymentor withdrawal) which could have that effect. If the bank does pay a cheque (or allows any other payment or withdrawal) which results in the overdraft limit being exceeded, it will not mean that the overdraft limit has changed or that the bank will pay any other cheque (or allow any other payment or withdrawal) which would have the same effect.

 

The bank may disregard any uncleared credits for the purposes of calculating the amount outstanding under the facility (and any interest payable). If however the bank does pay a cheque (or allows any other payment or withdrawal) against uncleared credits this does not mean that it is bound to do so at other times.

 

2. a) The facility is repayable upon demand in accordance with normal banking practice.

 

b) Without prejudice to its overriding right to call for repayment on demand, it is the bank’s present intention that the facility will be available until the review date. The facility will be reviewed on the review date but may be extended by mutual agreement.

 

The bank will always give notification of its intention to place a restriction on the customer’s ability to make drawings on the facility. The customer may at any time advise the bank in writing that the facility is no longer required.

 

3. Interest will be payable in accordance with the enclosed “current accounts – charges and rates of interest” insert. Rates of interest are subject to variation from time to time.

 

Interest will be calculated on a daily basis on the cleared debit balance and debited monthly to the facility account. The bank will pre-notify the customer of the amount of interest to be charges, the interest calculation period and the date on which interest will be debited.

 

4. The arrangement fee will be debited by the bank to the facility account on the date of this confirmation or shortly thereafter. The customer will also be responsible for paying any costs incurred by the bank in connection with the facility whether as a result of the customer breaking the terms of the facility or not. These costs will include (but not be limited to) costs of taking and discharging any security; taking steps, including court action, to obtain payment; enforcing and/or preserving the banks rights under any security held for the facility; tracing the customer if the customer changes address without notice and communicating with the customer if the customer breaks the terms of the facility. If such costs remain unpaid then they may be debited by the bank to the facility account.

 

5. Where the overdraft limit is exceeded, charges will be payable in accordance with the enclosed “current accounts – charges and rates of interest” insert.

 

6. If applicable, details of any existing security held by the bank for the facility and/or any new security required to secure the facility are set out in an attached schedule. The facility will also be secured by any available security which the bank may in future obtain. The bank will not be obliged to make the facility available until the bank is satisfied that any security required has been completed and confirmed as available for the facility. All security will require to be granted in the bank’s preferred form.

 

7. a) The bank may debit the facility account in accordance with the terms of clauses 3,4 and 5 of this confirmation even if its results in the overdraft limit being exceeded.

 

b) These terms and conditions will not be affected in any way by the facility account being allocated another account number by the bank or being transferred to another branch, office or department of the bank.

 

c) The bank may change any of these terms and conditions at any time to reflect changes in:

 

i) market conditions affecting its business, including interest rates

generally, fraud prevention requirements, changes intechnology

and regulatory requirements;

ii) good banking practice;

iii) its systems capabilities; and

iv) relevant laws.

 

d) The bank may treat any usage of the facility as acceptance (without amendment) of these terms and conditions.

 

For National Westminster Bank PLC

 

 

 

 

 

 

"The overdraft limit should not be exceeded"

 

I would think that under these terms and conditions if you do exceed your overdraft limit you would be in breach of contract - what do you think?

[flying scotswoman]

Don't know if this would be relevant as it is for the trustcard in 2000 which was the cheque guarantee card ( not like that now - now it is a debit card) - would think it is as it is the current account that the money and overdraft was given not the credit card. I haven't typed it all just an extract:

 

14. Guaranteeing your cheques

 

a) You can use your credit card to guarantee payment of a cheque drawn on any cheque account which you hold with us or another Lloyds TSB bank if:

 

1. your credit card is still within the validity period shown on the front of the card;
   
2. the amount of the chequeis within the guarantee limit shown on the back of the card;
   
3. you sign the completed cheque in the presence of the person it is made out to and you are in the United Kingdom, the Isle of Man or Channel Islands
   
4. the person the cheque is made out to writes your sixteen digit credit card number on the back of the cheque.

b) You must not:

 

1. write out a cheque for more money than you have in your cheque account or which exceeds the limit of any overdraft agreed with us;
   
2. write out more than one cheque for the same transaction;
   
3. try to stop a guaranteed cheque being paid from your cheque account.

c) If an additional cardholder has a lloyds tsb cheque account, the card may be used to guarantee cheques drawn on that account. the same conditions of guarantee apply to the additional card holder.

[Parkvale]

Advice of borrowing terms-21st April 1993---Interest Business account.

Overdraft- interest will be charged at a rate equal to the banks base rate plus 5% per annum upto £9,000 and excesses will be charged at the banks unauthorised borrowing rate in addition to any appropriate charges ( details of which are available from branches.) The bank is not obliged to allow (or continue to allow ) any such borrowing.

[macie]

https://www.natwest.com/popup02.asp?id=POPUP/BUSINESS_CURRENT_ACCOUNTS/TERMS

 

These are Natwests Business Current Account T&C

 

After "Account charges" etc. there is a section entitled closure of the account "We may close the account immediately on notice to you if you materially or persistently breach these conditions or if it is reasonably necessary to protect you or us."

 

It's not clear to me which conditions we could "persistently breach" other than in relation to the generation of so called "Account Charges".

 

Is this then a penalty? Maybe somebody could provide an opinion.

[jezzyjet]

i think i have some t&c for a nat west buiseness o/d dated 1999 if useful let me know and ill dig them out also have personal loan t&c from 2004

 

jezzy

[Lord_Alcohol]

Hate to throw cold water all over the gaff, but surely the banks retain the right to vary their T&Cs from time to time and so the only T&Cs that apply are the ones they currently publicise and not the ones signed up to when the account was opened.

 

T&Cs may also have to react to any relevant changes in consumer and contract law so cannot really be set in stone. Probably.

 

Or is that complete rubbish? I'm still on thin ice and don't have a clue what I'm talking about. Any ideas?

 

Is there a solicitor in the house?

 

LA

[Parkvale]

LA Boun pomeriggo, You are gonna need valium soon . Cosa puoifare is take a chill pill and stop worrying, because worry is infectious. Concentrate on the solution and stop concentrating on the problem. If the banks read these threads they will be very happy if they think we are divided. Any way amico mio. Ciao.

[fendyweather]

Valium, chill pills, OMG dont let the Lloyds thingy turn us all into pill poppers. Im officially NOT WORRIED, and if this dumb blonde aint worried, then nobody else should be cos lets be honest, Ive got a lot riding on this win........................... and if this dumb girly can do it, then anybody can, Lloyds judgement or no Lloyds judgement................... stop running for the hills and everybody dig through your filing cabinets, and lets see if we call cant produce something to help. Right Im off to look now, cos I know I got some somewhere............... Fendy xxxx

 

Lets make this problem go away by providing the solutions, and soon.

[Lord_Alcohol]

Lets make this problem go away by providing the solutions, and soon.

 

Ottimo Fendy - sei una stella, come' sempre.

 

You are gonna need valium soon

 

E' troppo tardi! Sto prendendola ora.

 

Thanks guys, I know I fret, but have you been looking at the Lloyds forum? They're bricking it. I would just like to hear a watertight argument against those flipping 'service' charges before I face the beak in a few weeks.

 

Keep up the good work

 

LA

[hedgey06]

Blinkin' heck you lot........... behave will you. I can't understand yer.......... I don't speak Welsh!!!!!!!!

[Parkvale]

Sorry Blondie, Italian just in case the enemy is checking up on us.

[hedgey06]

........... lol!!!!!!!!!

[Lord_Alcohol]

(chortle)

 

[MARTIN3030]

Wow fantastic response already.Yes we ARE looking for terms and conditions from ALL years since different ones will apply to different claimants.

Well done so far......as usual good response from this forum !!

[fendyweather]

NatWest - Terms and Conditions

 

Managed to find this, its current from the web site in pdf format from their current accounts, all kinds.............. Its pretty detailed, so hope it helps. Fendy weather. xxxxx

[fendyweather]

Oooooo found another specifically for Advantage Gold. Heres the link to it:

 

NatWest - Student Account - Important Information

 

 

 

 

 

Personal Banking Terms & Conditions

 

Contents

 

• 1a Generic Account Terms and Conditions
  (applicable to all accounts in Section 1b unless otherwise stated)
  
• 1b Additional Terms and Conditions for…
  Current Plus Account, Current Account, Advantage Gold and Advantage Private , Advantage Gold Account
  Advantage Private Account, Step Account, First Reserve, Diamond Reserve and Reward Reserve Accounts
  Advantage Reserve, 90 Day Bonus Reserve Account, Cash ISA and TESSA Only ISA , Savings Direct Account, e-savings Account 18
  
• 2 Terms and Conditions for Savings Bonds
  Millennium and Personal Savings Bond 20, Community Bond 21
  
• 3 Servicecard/Cashcard Conditions of Use 24
  
• 4 Terms and Conditions for Remote Banking Services
  
• 5 General Terms
  Your Personal Data, Other general terms 29

Section 1a - Account Terms and Conditions

 

The Terms and Conditions in this section apply to our Current Plus, Current Account, Step, Advantage Gold, Advantage Private, First Reserve, Diamond Reserve, Reward Reserve, 90 Day Bonus Reserve, Advantage Reserve, Cash ISA, TESSA Only ISA, Savings Direct and e-savings Account. Terms and Conditions, which apply only to some of these accounts, are detailed in Section 1b.

Our Dealings with You

 

• Please read these Terms and Conditions carefully and retain them for future reference. They will tell you important information about your NatWest Account and represent the terms of the contract between you and National Westminster Bank Plc. When you sign the account application form, you accept these Terms and Conditions. Our booklet ‘A guide to running your bank account’ is available from any of our branches and it should be read in conjunction with these Terms and Conditions.

Definitions

 

• ‘We, us, our’ means National Westminster Bank plc. ‘You, your’ means you, the person or persons in whose name(s) the account is opened. ‘Account’ means the account in your name.
  
• ‘Security details’ means the identifying words, codes and/or numbers agreed between you and us that are used in the security procedure.

If you have a joint account, references in these terms and conditions to ‘you’ include both of you, together and separately.

Refusal of lodgements

 

• In certain circumstances we may refuse to accept a payment into the account and may request you to close the account.

Closure of the account

 

• If we wish you to close the account, a written request will be made, specifying the period of time within which you are required to comply with this request. If, at the end of that period, you have not closed the account, we will be entitled to refuse to accept any more payments into the account (except such payments as are necessary to repay any debt and outstanding interest and charges on the account) and may return any existing balance to you.
  
• You may instruct us to close the account at any time. However, we may request written confirmation before acting on such instructions.

Cancellation Rights

 

• If you are dissatisfied with your choice of account and decide to close the account or switch, with our approval, to another account within 14 days of the first payment into the account, no extra charges will be payable. In order to instruct us to do so, you must confirm your decision in writing, addressed to your branch.

Alterations/Amendments

 

• We may alter any of these Terms and Conditions on giving you at least 30 days’ prior written notice. This notice will contain the date on which the alteration takes effect. As we apply the Banking Code to our dealings with you, what it says about changes to Terms and Conditions applies to the account.
  
• Where it is not possible to intimate interest rate changes in advance, they will be published on notices within our branches and/or in at least three daily national newspapers.

Operations on the account

 

You authorise us to accept and act on your instructions - these can be in writing, over the telephone, by electronic means e.g. computer or by any other means we notify to you from time to time. Where your instructions are not in writing, i.e. not provided with an original written authorised signature(s), we are entitled to accept and act on them, if the instruction has been confirmed by the use of the security procedure we require you to follow when giving us instructions which are not in writing.

• If you have a joint account, we will (unless instructed otherwise) accept instructions authorising account withdrawals signed by any one or the survivor of you. If you tell us that more than one of you requires to give any instruction on the account, you will be unable to give us instructions which are not in writing.

Security Procedure

 

• You must keep your security details secret.
  
• If you suspect someone knows your security details you must contact us immediately. If you fail to do so, you will be liable for any unauthorised transactions on your account confirmed by use of the security details.
  
• You must take all reasonable precautions to prevent the fraudulent use of your security details.
  
• You should not record your security details in any way, which may result in them becoming known to another person.
  
• Where a transaction on the account is confirmed by use of the security details but you subsequently show was not authorised by you, provided you have kept your security details secret, you will not be liable for that unauthorised transaction.

Additional services and charges

 

• We are entitled to charge for additional services provided to you, whether these relate directly to the account or not. The current charges for the most common additional services are detailed in a separate leaflet, this leaflet and details of charges not included are available from any branch. These additional charges, which are normally paid for at the time the service is provided, are subject to annual review. If any changes are made, a revised price list of the most common services will be available in branches at least 30 days prior to the date of their implementation.

Interest Paid to Customer

 

• Interest payable on credit balances will be made at our published rates, as they may be amended from time to time. These are detailed in the promotional leaflet insert which can be obtained from any of our branches.
  
• Interest is calculated on the daily cleared credit balance and is paid as detailed in the promotional leaflet insert.
  
• Interest is not payable on an account opened in conjunction with a Gold Card or on a non interest bearing Current Account.

General

 

• If your address is in Scotland, Scottish law applies to the contract between you and us. If you live elsewhere, English law applies to the contract between you and us.

Back to top

Section 1b - Additional Terms and Conditions

 

Additional Terms and Conditions for Current Plus Account, Current Account, Advantage Gold and Advantage Private Accounts

Availability

 

• Only private individuals aged 16 or over, may open a Current Plus or Current Account.
  
• Only private individuals aged 18 years or over, may open an Advantage Gold Account or Advantage Private Account.

Operations on the account

 

• You must always ensure that the cleared balance (plus, where applicable, any unused agreed overdraft facility) on your account at 3.30pm on the working weekday before the day:
  – cheques you have issued are presented for payment
  – standing orders and direct debits are due to be paid
  – you withdraw money from a cash machine
  – you carry out a Switch/Maestro or Solo transaction
  – you request us to make payments by any electronic means or by telephone
  – any other transactions are due to take place, including the application of interest and charges
  is sufficient to cover payment of all these transactions.
  
• If a sufficient cleared balance (plus, where applicable, any unused agreed overdraft facility) to cover payment is not available on your account by 3.30pm on the working weekday before the day on which these transactions are due to take place, payment of some or all of the transactions may be refused.
  
• However, if at any time such transactions would result, without prior arrangement, in the account being overdrawn or the agreed overdraft limit being exceeded, we may exercise our sole discretion and without contacting you, allow an overdraft to be created or allow the borrowing limit to be exceeded. In these circumstances, the new or excess overdraft is an unarranged overdraft.
  
• Processing of items paid in via cash machines and the rapid deposit service may not begin until the next working day.
  
• If you wish us not to pay a cheque that has been issued, or a standing order or direct debit instruction on the account, you should advise your branch in writing, or by telephone (followed by written confirmation). This advice must be accompanied by the following details:
  – Cheque – the cheque number, account number, amount, name of payee and date
  – Standing order – name of beneficiary, amount and frequency where appropriate
  – Direct debit – name of originator, amount and frequency where appropriate

Paid Cheques and Vouchers

 

• Unless we have agreed otherwise with you, paid cheques and vouchers will be retained by us.
  
• We reserve the right to take copies of the cheques and vouchers that we receive and pay by any means that we reasonably consider to be appropriate, including amongst other means image processing, and to rely on such copies. We are entitled to destroy originals at anytime and copies taken of paid cheques or vouchers will be retained by us for up to six years.

Your liability

 

• You are responsible for repayment of any debt on the account. For joint accounts, each of you can be held fully responsible for any debt on the account. This is known as ‘joint and several’ liability.

Service charges

 

• Service charges for operating the account are charged as detailed in the promotional leaflet insert relating to the account and are subject to annual review. If any changes are made, details of the revised charges will be sent to you at least one month before the implementation date for the changes.

Additional services and charges

 

• We are entitled to charge for additional services provided to you, whether these relate directly to the account or not. The current charges for the most common additional services are detailed in a separate leaflet ‘A guide to Personal Current Account Fees’ available from any of our branches; details of services not included are also available from any branch. These additional charges, which are normally paid for at the time the service is provided, are subject to annual review. If any changes are made, a revised price list of the most common services will be sent to you at least 30 days prior to the date of their implementation.

Overdrafts

 

Overdrafts are available on request if you are aged 18 or over, subject to our assessment of your financial standing. We, at our discretion, may amend the overdraft limit on the account, subject to giving you written notice.

The overdraft limit should not be exceeded and we may refuse to pay a cheque (or allow any other payment or withdrawal) which could have that effect. If we do pay a cheque, (or allow any other payment or withdrawal), which results in the overdraft limit being exceeded, it will not mean that the overdraft limit has changed, or that we will pay any other cheque (or allow any other payment or withdrawal), which would have the same effect.

You agree that if you or any appropriately authorised signatory on the account :-

1. requests an overdraft limit or an increased overdraft limit and we agree to the request; or
   
2. carry out a payment instruction in any form [eg issue a cheque or make a card transaction on the account] which, either through exercise of our discretion to pay the item on presentation for payment or through payment being guaranteed to a third party, results in the account becoming overdrawn when no agreed overdraft limit is in place or which results in the overdraft limit being exceeded; in either case, this will be treated as a variation to the contract [ie not revoking and replacing any earlier agreement] under which overdraft facilities are provided by us, either with our prior agreement or which arise through exercise of our discretion to pay items presented for payment or through payment being guaranteed to third parties.

We may disregard any uncleared credits for the purposes of calculating the amount of the overdraft outstanding (and any interest payable). If however we pay a cheque (or allow any other payment or withdrawal) against uncleared credits this does not mean that we are bound to do so at other times.

1. Overdrafts are repayable upon demand in accordance with normal banking practice. This means that at any time we may, on giving you written notice, withdraw your right to overdraw the account and demand immediate repayment of the overdraft. If we demand repayment of the overdraft, you must immediately stop issuing cheques and making withdrawals on the account.
   
2. Without prejudice to our overriding right to call for repayment on demand an overdraft limit will be available until further notice or until the agreed review date, which may be extended by mutual agreement.

We will always tell you if we intend to place a restriction on your ability to make drawings under an overdraft limit. You may at any time tell us in writing that you no longer require the overdraft limit.

Fees, charges and other costs

 

We will confirm to you in writing if we are to charge a fee for arranging an overdraft limit. If a fee is payable, we will debit it to the account on which we have made the overdraft available either on the date of the confirmation or shortly afterwards. You will also be responsible for paying any costs incurred by us in connection with the overdraft whether as a result of you breaking the terms of the arrangement or not. These costs will include (but not be limited to) costs of taking and discharging any security; taking steps, including court action, to obtain payment; enforcing and/or preserving our rights under any security held for the overdraft facility; tracing you if you change address without notice and communicating with you if you break the terms of the overdraft arrangement. If such costs remain unpaid then we may debit them to the account on which we have made the overdraft available.

If you exceed the overdraft limit, charges will be payable as detailed in the promotional leaflet insert relating to the account. This insert can be obtained from any of our branches.

Overdraft Interest

 

Overdraft interest is calculated on the daily cleared overdrawn balance on the account and is charged as detailed in the overdraft confirmation or promotional leaflet insert relating to the account. This insert can be obtained from any of our branches.

Security

 

When we agree an overdraft limit, we will provide you with details of any existing security we hold for the overdraft and/or any new security required to secure the overdraft in a schedule attached to the confirmation of overdraft arrangement. We will not be obliged to make the overdraft available until any security required has been completed to our satisfaction. Overdrafts will also be secured by any available security which we may in future obtain. All security will require to be granted in our preferred form.

Miscellaneous

 

1. We may debit the account on which we have made the overdraft available with interest, fees, costs or charges as detailed above, even if it means that the overdraft limit is exceeded.
   
2. The overdraft terms and conditions will not be affected in any way by the account on which we have made the overdraft available being allocated another account number by us or being transferred to another of our branches, offices or departments.
   
3. We may change any of the overdraft terms and conditions by giving you at least 30 days' written notice.

Additional Terms and Conditions for Advantage Gold Account and Advantage Private Account

Additional Benefits

 

• You are entitled to apply for the additional benefits specified in the promotional literature for the account. We may alter any of these benefits by giving you at least 30 days’ prior notice. If you cease (at your own option) to be an Advantage Gold or Advantage Private customer in the first 90 days from when your account is opened we shall refund any subscription fees which have been paid in that 90-day period.
  
• We reserve the right to reclaim all or part of the value given on any benefits so denoted in the Benefits brochure issued to you when opening the account, should the account be closed within six months of these benefits being claimed.

Additional Terms and Conditions for Advantage Private Account

 

Availability

 

• To qualify for and retain the Advantage Private account you must additionally hold the Premier Charge Card. Furthermore, your salary (or equivalent) must be mandated to your Advantage Private account.
  
• Advantage Private is only available to those persons with a minimum sole income of £50,000 or joint income of £70,000 or savings of £50,000.
  
• Subject to status. Conditions apply. Written quotations for loans, overdrafts and credit cards available. Overdrafts are repayable on demand and rates may vary. The EAR (Effective Annual Rate) is the true annual interest rate you would pay if you were continually overdrawn for a whole year. Please see the Advantage Private Tariff Guide for further information about credit.

Fee

 

• The annual subscription of £195 is payable for each year or part of a year and is charged to your Premier Charge Card in advance when the Advantage Private account is opened and on each anniversary or by monthly instalments of £16.50. This monthly instalment option of £16.50 applies to new customers only with effect from 1 July 2004.
  
• If you hold Advantage Private and a Black Card the annual subscription is discounted to £170 and is payable for each year or part of a year and is charged to your Premier Charge Card in advance when the Advantage Private account is opened and on each anniversary or by monthly instalments of £14.50. This is effective from 20 September 2004. The monthly instalment option of £14.50 applies to new customers only with effect from 20 September 2004.
  
• We reserve the right to charge arrangement fees for any overdrafts, mortgages or loans.

Closure of the Account

 

• In the event that you do not open, or subsequently cease to have a Premier Charge Card, we will be unable to collect the fee for the Advantage Private account and we therefore reserve the right to convert your account to a Current Plus Account (or equivalent). Furthermore we reserve the right to convert your account if your salary isn’t mandated to your Advantage Private account.
  
• Upon closure, any existing Advantage Private lending facilities will continue at the agreed rates for the term of the borrowing, with the exception of any overdrafts which will attract interest at the standard overdraft rates unless otherwise agreed. All other Advantage Private benefits will cease to be in effect. Any Advantage Reserve accounts held will be converted to First Reserve (or equivalent).

Additional Terms and Conditions for Step Account

 

Availability

 

• Private individuals aged 16 years or over, may open an account.

Overdrafts

 

• You are not permitted to overdraw the account.

Operations on the account

 

• You must always ensure that the cleared balance on your account at 3.30pm on the working weekday before the day:
  – standing orders and direct debits are due to be paid
  – you withdraw money from a cash machine
  – you carry out a Solo transaction
  – you request us to make payments by any electronic means or by telephone
  – any other transactions are due to take place, including the application of interest and charges
  is sufficient to cover payment of all these transactions.
  
• If a sufficient cleared balance to cover payment is not available on your account by 3.30pm on the working weekday before the day on which these transactions are due to take place, payment of some or all of the transactions may be refused.
  
• If you wish us not to pay a standing order or direct debit instruction on the account, you should advise your branch in writing, or by telephone and subsequent written confirmation. This advice must be accompanied by the following details:
  – Standing order – name of beneficiary, amount and frequency where appropriate
  – Direct debit – name of originator, amount and frequency where appropriate
  
• Processing of items paid in via cash machines and the rapid deposit service may not begin until the next working day.

Your liability

 

• You are not permitted to overdraw the account, but if for any reason a debt arises on the account you are responsible for repayment. For joint accounts, each of you can be held fully responsible for any debt on the account. This is known as ‘joint and several’ liability.

Service charges

 

• Service charges for operating the account are charged as detailed in the promotional leaflet insert relating to the account and are subject to annual review. If any changes are made, details of the revised charges will be sent to you at least one month before the implementation date for the changes.

Additional services and charges

 

• We are entitled to charge for additional services provided to you, whether these relate directly to the account or not. The current charges for the most common additional services are detailed in a separate leaflet ‘ A guide to Personal Current Account Fees’ available from any of our branches; details of services not included are also available from any branch. These additional charges, which are normally paid for at the time the service is provided, are subject to annual review. If any changes are made, a revised price list of the most common services will be sent to you at least 30 days prior to the date of their implementation.

Additional Terms and Conditions for First Reserve, Diamond Reserve and Reward Reserve Accounts

 

Operations on the account

 

• Lodgements for any amount can be made by Bank Giro Credit at any of our branches or at any other bank. A small direct charge for this service may be made by any other bank. Wages and salary lodgements are not permitted on the account.
  
• Standing Orders and Direct Debit payments are not permitted from the account.

When your money is available to you

 

• We will provide same day value, for interest purposes, for transfers between the account and another NatWest account as long as instructions are received by 3.30pm on a working weekday (a working weekday is between 9am and 3.30pm Monday to Friday and does not include weekends or bank holidays). Transfer instructions received after 3.30pm and on non-working days (i.e. weekends and bank holidays) will normally be processed on the next working weekday. You may be able to obtain same day value for transfers outside of these hours if the transfer has been made by electronic means.
  
• Cash will be treated as cleared funds. When you pay cheques into your account, we have to ‘clear’ them. This means that we have to get payment from the bank of the person or business that issued the cheque. The time taken to clear a cheque will depend on the type of payment and where it was paid in. As a general guide, allow 4 working weekdays for the cheque to clear but no guarantee is given that notification of its non-payment will not be received after that time.
  
• Processing of items paid in via automated deposit services (e.g. cash machines) may not begin until the next working day. Please note that, whilst we are processing cheques the amount available for drawing on your account will be affected (even if the cheque is subsequently unpaid).

Customer liability

 

• The account may not be overdrawn, but if any debt arises on the account, you are responsible for repayment. For joint accounts, each of you can be held fully responsible for any debt on the account. This is known as ‘joint and several’ liability. Please note that if the account becomes overdrawn for any reason, we may charge you interest at the unarranged borrowing rate of interest set out in our published tariff, details of which are available from our branches on request, and which may change from time to time.

Additional Terms and Conditions for First Reserve

 

Availability

 

• The account is available to private individuals and trustees as a personal account only. We may write to your parent(s)/guardian(s) if you are under 16 to advise that an account has been opened.

Operations on the account

 

• You must always ensure that the cleared balance on your account at 3.30pm on the working weekday before the day:
  – you withdraw money from a cash machine or by any other means e.g. at the counter
  – you carry out a Solo transaction
  – you request us to make payments by any electronic means or by telephone
  is sufficient to cover payment of all these transactions.
  
• If a sufficient cleared balance to cover payment is not available on your account by 3.30pm on the working weekday before the day on which these transactions are due to take place, payment of some or all of these transactions may be refused.
  
• Any debit interest payable will be charged to the account at the start of each quarter.

Additional Terms and Conditions for Diamond Reserve

 

Availability

 

• From 1 July 2004, the account is no longer available to new customers.

Balance restriction

 

• There is a minimum balance of £2,000. If you fall below this minimum you will receive a nominal rate of interest paid at our lowest tier which is unlikely to change. There is no maximum balance restriction. From 1 September 2004 the lowest tier will be paid at 0.1% gross/AER.

Operations on the account

 

• You must always ensure that the cleared balance on your account at 3.30pm on the working weekday before the day:
  – you withdraw money e.g. at the counter
  – you request us to make payments by any electronic means or by telephone
  is sufficient to cover payment of all these transactions.
  
• If a sufficient cleared balance to cover payment is not available on your account by 3.30pm on the working weekday before the day on which these transactions are due to take place, payment of some or all of these transactions may be refused.
  
• Any debit interest payable will be charged to the account at the end of each month.

Withdrawals

 

• Withdrawals from the account may be made in cash or by transfer to another NatWest account. Unless you have made specific arrangements with us relating to a sum to be withdrawn in cash, we may limit the amount you can withdraw in cash at any one time.
  
• One withdrawal of not more than £250 is permitted each calendar month without notice and without loss of interest. You must provide 30 days notice for all other withdrawals. If you are not able to give 30 days notice for a withdrawal or account closure, we will charge you a fee equivalent to our reducing your next interest payment by 30 days interest on the amount withdrawn, based on the interest rate applicable to the account balance immediately prior to the withdrawal. If the amount of this fee is more than the value of the accrued interest on the account as at the date of withdrawal we will deduct the rest from the account balance.
  
• Not withstanding any other term of this Agreement or any custom to the contrary, we reserve the right to withhold payment of any withdrawal for up to 5 days after you request the withdrawal.

Closure of the account

 

• Notice is not required to close the account.

Additional Terms and Conditions for Reward Reserve

 

Availability

 

• The account is available to private individuals and trustees as a personal account only. We may write to your parent(s)/guardian(s) if you are under 16 to advise that an account has been opened.

Balance restriction

 

• There is a minimum balance of £2,000. If you fall below this minimum you will receive a nominal rate of interest paid at our lowest tier which is unlikely to change. There is no maximum balance restriction. From 1 September 2004 the lowest tier will be paid at 0.1% gross/AER.

Operations on the account

 

• You must always ensure that the cleared balance on your account at 3.30pm on the working weekday before the day:
  – you withdraw money e.g. at the counter
  – you request us to make payments by any electronic means or by telephone
  is sufficient to cover payment of all these transactions.
  
• If a sufficient cleared balance to cover payment is not available on your account by 3.30pm on the working weekday before the day on which these transactions are due to take place, payment of some or all of these transactions may be refused.
  
• Any debit interest payable will be charged to the account at the start of each quarter.

Quarterly Rewards

 

• Interest known as ‘quarterly rewards’ will be paid in addition to credit interest in respect of each full quarter during which no more than one withdrawal is made and provided that the minimum balance does not fall below £2,000 for more than 4 calendar days in total during the quarter.
  
• If more than one withdrawal is made during any quarterly period or if the minimum balance falls below £2,000 for more than 4 calendar days in total during that quarterly period then no quarterly reward will be earned for that quarterly period.
  
• A quarterly period shall commence on the first working day of January, April, July or October. A quarterly period will end the day before the first working day of the next quarterly period i.e. a) 31st March if 1st April is a working day or b) 2nd April if 3rd April is the first working day of April. A working day is Monday to Friday and does not include weekends or bank holidays. Quarterly rewards shall be calculated by reference to a quarterly period taking into account the minimum balance of the account and the number of withdrawals made during that period. Quarterly rewards will be paid to the account on the first working day of the next quarterly period.

Annual Rewards

 

• Interest known as ‘annual rewards’ will be paid in addition to credit interest and quarterly rewards in respect of each full annual period during which no more than three withdrawals are made. If during any annual period more than three withdrawals are made then no annual reward will be earned for that annual period.
  
• An annual period shall commence on the first working day of January. An annual period will end on the day before the first working day of January i.e. 1st January where 2nd January is the first working day. A working day is Monday to Friday and does not include weekends or bank holidays.
  
• Annual rewards shall be calculated by reference to an annual period taking into account the number of withdrawals made during that period.
  
• Annual rewards will be paid to the account on the first working day of the next annual period.

Additional Information

 

• Should you open an account during a quarterly or an annual period, any quarterly or annual reward earned during the remainder of that period will be paid on a pro rata basis in accordance with the number of complete days during the period when the account has been opened.
  
• Should you close an account during a quarterly or an annual period, you will not receive any quarterly or annual reward interest for that period
  
• Quarterly and annual interest is calculated on a daily basis on the amount you have in your account at the close of business.
  
• Both quarterly and annual reward interest rates are subject to change by us from time to time.
  
• Please refer to the ‘Interest paid to customers’ section.
  
• If credit interest on your account is paid into a NatWest current account in your name, then both quarterly and annual rewards will also be paid into the same account and such payments will not be regarded as withdrawals but only insofar as they will not be taken into account in determining your entitlement to receive quarterly or annual rewards.

Additional Terms and Conditions for Advantage Reserve

 

Availability

 

• The account is available as a personal account only to private individuals who subscribe to Advantage Private.

Balance restriction

 

• There is a minimum balance of £5,000. If you fall below this minimum you will receive a nominal rate of interest paid at our lowest tier which is unlikely to change. There is no maximum balance restriction. From 1 September 2004 the lowest tier will be paid at 0.1% gross/AER.

Withdrawals

 

• Withdrawals from the account may be made in cash or by transfer to another NatWest account. Unless you have made specific arrangements with us relating to a sum to be withdrawn in cash, we may limit the amount you can withdraw in cash at any one time.

Operations on the account

 

• Lodgements for any amount can be made by Bank Giro Credit at any of our branches or at any other bank. A small direct charge for this service may be made by any other bank. Wages and salary lodgements are not permitted on the account.
  
• Standing Orders and Direct Debit payments are not permitted from the account.
  
• You must always ensure that the cleared balance on your account at 3.30pm on the working weekday before the day:
  – you withdraw money e.g. at the counter
  – you carry out a Solo transaction
  – you request us to make payments by any electronic means or by telephone
  is sufficient to cover payment of these transactions.
  
• If a sufficient cleared balance to cover payment is not available on your account by 3.30pm on the working weekday before the day on which these transactions are due to take place, payment of some or all of these transactions may be refused.

When your money is available to you

 

• We will provide same day value, for interest purposes, for transfers between the account and another NatWest account as long as instructions are received by 3.30pm on a working weekday (a working weekday is between 9am and 3.30pm Monday to Friday and does not include weekends or bank holidays). Transfer instructions received after 3.30pm and on non-working days (i.e. weekends and bank holidays) will normally be processed on the next working weekday. You may be able to obtain same day value for transfers outside of these hours if the transfer has been made by electronic means.
  
• Cash will be treated as cleared funds. When you pay cheques into your account, we have to ‘clear’ them. This means that we have to get payment from the bank of the person or business that issued the cheque. The time taken to clear a cheque will depend on the type of payment and where it was paid in. As a general guide, allow 4 working weekdays for the cheque to clear but no guarantee is given that notification of its non-payment will not be received after that time.
  
• Processing of items paid in via automated deposit services (e.g. cash machines) may not begin until the next working day. Please note that, whilst we are processing cheques the amount available for drawing on your account will be affected (even if the cheque is subsequently unpaid).

Customer liability

 

• The account may not be overdrawn, but if any debt arises on the account, you are responsible for repayment. For joint accounts, each of you can be held fully responsible for any debt on the account. This is known as ‘joint and several’ liability.

Closure of the account

 

• If you cancel your subscription to your Advantage packaged account your Advantage Reserve will be closed and any balance transferred to a First Reserve account. If you convert to another packaged account your Advantage Reserve will not be closed.

Death of customer

 

• If the account is a joint account and one of the account holders dies, only the survivor or survivors will be recognised as having any right to the money in the account. In such a case, or if a sole account holder dies, the account can be closed without the loss of interest for early closure.

Additional Terms and Conditions for 90 Day Bonus Reserve

 

Availability

 

• The account is available as a personal account only to private individuals.

Balance restriction

 

• There is a minimum balance of £10,000. If you fall below this minimum you will receive a nominal rate of interest paid at our lowest tier which is unlikely to change. There is no maximum balance restriction. From 1 September 2004 the lowest tier will be paid at 0.1% gross/AER.

Withdrawals

 

• Withdrawals from the account may be made in cash or by transfer to another NatWest account. Unless you have made specific arrangements with us relating to a sum to be withdrawn in cash, we may limit the amount you can withdraw in cash at any one time.
  
• You must provide 90 days’ notice for all withdrawals and for the closure of the account.
  
• Notwithstanding any other term of this Agreement or any custom to the contrary, we reserve the right to withhold payment of any withdrawal for up to 5 days after you request the withdrawal.
  
• If you are not able to give 90 days’ notice for a withdrawal or account closure, we will charge you a fee equivalent to our reducing your next interest payment by 90 days’ interest on the amount withdrawn, based on the interest rate (excluding bonus) applicable to the account balance immediately prior to the withdrawal. If the amount of this fee is more than the value of the accrued interest on the account as at the date of withdrawal we will deduct the rest from the account balance.

Bonus paid to you

 

• The bonus is paid annually at the end of March to the account or to another account at the same branch and is calculated on the daily cleared credit balance from the date of payment of the previous bonus. A bonus is payable provided no more than three withdrawals are made per year (April to March). This applies whether the appropriate notice has been given or not. The bonus will be paid at our published rate, which may be amended from time to time and is detailed in the promotional leaflet.

Operations on the account

 

• Lodgements for any amount can be made by Bank Giro Credit at any of our branches or at any other bank. A small direct charge for this service may be made by any other bank. Wages and salary lodgements are not permitted on the account.
  
• Standing Orders and Direct Debit payments are not permitted from the account.
  
• You must always ensure that the cleared balance on your account at 3.30pm on the working weekday before the day:
  – you withdraw money e.g. at the counter
  – you request us to make payments by any electronic means or by telephone
  is sufficient to cover payment of these transactions.
  
• If a sufficient cleared balance to cover payment is not available on your account by 3.30pm on the working weekday before the day on which these transactions are due to take place, payment of some or all of these transactions may be refused.

When your money is available to you

 

• We will provide same day value, for interest purposes, for transfers between the account and another NatWest account as long as instructions are received by 3.30pm on a working weekday (a working weekday is between 9am and 3.30pm Monday to Friday and does not include weekends or bank holidays). Transfer instructions received after 3.30pm and on non-working days (i.e. weekends and bank holidays) will normally be processed on the next working weekday. You may be able to obtain same day value for transfers outside of these hours if the transfer has been made by electronic means.
  
• Cash will be treated as cleared funds. When you pay cheques into your account, we have to ‘clear’ them. This means that we have to get payment from the bank of the person or business that issued the cheque. The time taken to clear a cheque will depend on the type of payment and where it was paid in. As a general guide, allow 4 working weekdays for the cheque to clear but no guarantee is given that notification of its non-payment will not be received after that time.
  
• Processing of items paid in via automated deposit services (e.g. cash machines) may not begin until the next working day. Please note that, whilst we are processing cheques the amount available for drawing on your account will be affected (even if the cheque is subsequently unpaid).

Customer liability

 

• The account may not be overdrawn, but if any debt arises on the account, you are responsible for repayment. For joint accounts, each of you can be held fully responsible for any debt on the account. This is known as ‘joint and several’ liability.

Death of customer

 

• If the account is a joint account and one of the account holders dies, only the survivor or survivors will be recognised as having any right to the money in the account. In such a case, or if a sole account holder dies, the account can be closed without the loss of interest for early closure.

Additional Terms and Conditions for Cash ISA and TESSA

 

Only ISA

 

Our Dealings with You

 

• These Terms and Conditions are governed by the Individual Savings Account Regulations 1998, as amended from time to time, and any other applicable regulations and statutes (together called the ‘ISA Regulations’); and words and phrases have the meaning in these Terms and Conditions as they have in the ISA Regulations, unless the context otherwise requires.

Further Definitions

 

• ‘MAXI ISA’ means an individual savings account made up of a stock and shares component (with or without other components) and treated as a maxi-account for the purposes of the ISA Regulations. ‘Mini Cash ISA’ means an individual savings account made up of a cash component and treated as a mini-account for the purposes of the ISA Regulations. ‘Cash ISA’ means the NatWest Mini Cash ISA described in these terms and conditions. ‘TESSA Only ISA’ means an individual savings account made up of the matured capital from TESSA and treated as a TESSA Only ISA and ‘TESSA’ means a Tax Exempt Special Savings Account.

Availability

 

• Joint accounts are not permitted.
  
• The account is not available at our offices in Jersey, Guernsey, Isle of Man and Gibraltar.
  
• The minimum initial deposit is £1.
  
• TESSA only ISA not available to new customers after 5 October 2004.

Operations on the account

 

• The maximum amount that can be paid into the account each tax year is set by the Government and may change from time to time. If the amount paid in exceeds the subscription limit, any excess funds will be deposited in the Bank account nominated on the ISA application form. The nominated account must be an account that allows instant access to the funds.
  
• Standing Orders and Direct Debit payments are not permitted from the account.
  
• You must always ensure that the cleared balance on your account at 3.30pm on the working weekday before the day:
  – you withdraw money from a cash machine or by any other means e.g. at the counter
  – you carry out a Solo transaction
  – you request us to make payments by any electronic means or by telephone
  is sufficient to cover payment of these transactions.
  
• If a sufficient cleared balance to cover payment is not available on your account by 3.30pm on the working weekday before the day on which these transactions are due to take place, payment of some or all of these transactions may be refused.
  
• Statements will be provided annually or more frequently upon request.
  
• If you cease to be resident in the UK, or otherwise qualified for the purposes of the ISA Regulations, you will retain the benefits of the account as at that date but no further subscriptions to the account may be made until you become resident or otherwise qualified again.
  
• If you die the interest to the date of death will be exempt from tax. Thereafter the account will not be exempt from tax.
  
• Transfer of the account to another account manager may be made at your request. Transfers will be made within 30 days of receipt of the request.
  
• Transfer of an ISA in whole or in part from another account manager to the account is not permitted.
  
• Transfer of the account between our branches is not permitted.
  
• The balance of the account must remain in your beneficial ownership at all times – you must retain all the rights to the account at all times and may not transfer any rights.
  
• We will advise you if the account is or will become no longer exempt from tax under the ISA Regulations.
  
• We will satisfy ourselves that any person to whom we delegate any of our functions or responsibilities under these terms and conditions is competent to carry out those functions or responsibilities.
  
• Instructions to us as account manager need not be acknowledged. We reserve the right to refuse to accept instructions if they are contrary to these Terms and Conditions, ISA Regulations or the rules of FSA (or any successor thereof).

When your money is available to you

 

• We will provide same day value, for interest purposes, for transfers between the account and another NatWest account as long as instructions are received by 3.30pm on a working weekday (a working weekday is between 9am and 3.30pm Monday to Friday and does not include weekends or bank holidays). Transfer instructions received after 3.30pm and on non-working days (i.e. weekends and bank holidays) will normally be processed on the next working weekday. You may be able to obtain same day value for transfers outside of these hours if the transfer has been initiated by electronic means.
  
• Cash will be treated as cleared funds.
  
• When you pay cheques into your account, we have to ‘clear’ them.
  This means that we have to get payment from the bank of the person or business that issued the cheque. The time taken to clear a cheque will depend on the type of payment and where it was paid in. As a general guide, allow 4 working weekdays for the cheque to clear but no guarantee is given that notification of its non-payment will not be received after that time. Processing of items paid in via cash machines and the rapid deposit service may not begin until the next working day.
  Please note that, whilst we are processing cheques the amount available for drawing on your account will be affected (even if the cheque is subsequently unpaid).

Customer liability

 

• The account may not be overdrawn, but if any debt arises on the account, you are responsible for repayment. Please note that if the account becomes overdrawn for any reason, we may charge you interest at the unarranged borrowing rate of interest set out in our published tariff, details of which are available from our branches on request, and which may change from time to time.
  
• Any debit interest payable will be charged to the account at the end of each month.

General

 

• We will manage the account in accordance with the relevant CAT standards.
  
• We can delegate or transfer our rights and duties to agents and any other part of our group or subsidiaries, subject to our being satisfied that they are competent to carry out the duties.

Additional Terms and Conditions for Cash ISA

 

Availability of the account

 

• The account is only available to private individuals who are aged 16 or over, are resident and ordinarily resident in the UK for tax purposes or otherwise qualify under the ISA Regulations.
  
• The account is only available to you if you have not subscribed to a Maxi ISA, or to another Mini Cash ISA, in the tax year in which a subscription is made to the account.

Operation of the account

 

• The current subscription limits are detailed in the promotional leaflet.
  
• If no money is paid into the account for the whole tax year you must complete a new application form before money can be paid in again.
  
• Lodgements for any amount can be made by Bank Giro Credit at any of our branches or at any other bank. A small direct charge for this service may be made by any other bank. Wages and salary lodgements are not permitted on the account.

Additional Terms and Conditions for TESSA Only ISA

 

Operation of the account

 

• One deposit only may be made of an amount up to the total amount deposited by you in the matured TESSA. The deposit must be made within six months of the maturity date of the TESSA. No other deposits can be made. If the TESSA was not held with us, a Maturity Certificate from the institution that held the TESSA must be submitted with the deposit.

Additional Terms and Conditions for Savings Direct Account

 

Further Definitions

 

• ‘Nominated Account’ means the personal account used for deposits and withdrawals to and from the Savings Direct account.

Availability

 

• The account is available to private individuals aged 16 years or over as a personal account only. You may be resident or non-resident in the UK.
  
• The account is not available through our branch network. You may operate your Savings Direct account by telephone using 0845 601 9000 or by FREEPOST. Textphone users can call 0845 601 5410. If you wish to operate your account by FREEPOST you should address all correspondence to Savings Direct, FREEPOST SCO 6044, Glasgow, G2 4WY. If you wish to deposit by cheque, you can send your cheque to the FREEPOST address. A book of deposit slips will be provided.
  
• Our telephone lines are open between 8am and 8pm daily (7 days a week).

Operations on the account

 

• A minimum deposit of £1 is required to open the account.
  
• You must nominate a bank or building society account as your Nominated Account. The Nominated Account is required to enable deposits and withdrawals to and from your Savings Direct account. The Nominated Account must be held in the United Kingdom (i.e. excluding the Channel Islands and Isle of Man). The Nominated Account must be in the name of one or both of you. If you want to change your Nominated Account, for security reasons details of the new Nominated Account must be provided in writing and signed by you.
  
• No transactions will be accepted at any of our branches.
  
• The maximum number of account holders for the account is two.
  
• Standing Orders and Direct Debit payments are not permitted from the account.
  
• You authorise us to act on telephone instructions or other instructions that reasonably appear to be given by you to debit/credit your account and the Nominated Account. We will verify these instructions by either asking you questions associated with information we hold about you and the account and/or by a return telephone call made by us to you to any telephone number you have given us to contact you and/or if we require it by use of a pre-arranged password, selected by you. For security reasons, any change to the telephone number you give us to contact you must be provided in writing and signed by you.

When your money is available to you

 

• When you pay cheques into your Savings Direct account, we have to clear them. This means we have to get payment from the bank of the person or business that issued the cheque. The time taken to clear a cheque will depend on the type of payment. As a general guide, allow four working weekdays from receipt of the cheque at Savings Direct for the cheque to clear.
  
• If your Nominated Account is maintained at one of our branches we will provide same day value for interest purposes, for deposits and withdrawals initiated by telephone, as long as instructions are received by 6.30pm on a working weekday (a working weekday is between 8am and 6.30pm Monday to Friday and does not include weekends or bank holidays). Transfer instructions received after 6.30pm and on nonworking days (i.e. weekends and bank holidays) will be processed on the next working weekday.
  
• If your Nominated Account is not maintained at one of our branches and you wish to make a withdrawal by telephone then funds will normally be paid into your Nominated Account on the third working weekday after you give us the instructions, providing instructions a received by us by 5pm on a working weekday.
  
• The minimum withdrawal is £250 at any one time. If your account balance is less than £250 you may withdraw the full balance plus accrued interest to close the account.
  
• You may make regular deposits to the account by standing order from your Nominated Account.

Customer liability

 

• The account may not be overdrawn, but if any debt arises on the account, you are responsible for repayment. For joint accounts, each of you can be held fully responsible for any debt on the account. This is known as ‘joint and several’ liability.
  
• Please note that if the account becomes overdrawn for any reason, we may charge you interest at the unarranged borrowing rate of interest set out in our published tariff, details of which are available from Savings Direct, FREEPOST SCO 6044, Glasgow, G2 4WY on request, and which may change from time to time. Any debit interest will be charged to the account at the end of each month.

Interest paid to the customer

 

• Interest is calculated on the daily cleared balance and is paid as detailed in the promotional leaflet. Interest will be paid at our published rates, as they may be amended from time to time. These are detailed in a separate promotional leaflet which can be obtained from the Savings Direct customer line. We will notify you of any changes to the interest rate by individual notice within 30 days of this change.

Additional services and charges

 

• We are entitled to charge for additional services provided to you, whether these relate directly to the account or not. The current charges for the most common additional services are detailed in a separate leaflet; this leaflet and details of charges not included are available from the Savings Direct customer line. These additional charges, which are normally paid for at the time the service is provided, are subject to annual review. If any changes are made, a revised price list of the most common services will be available from Savings Direct FREEPOST SCO 6044 Glasgow G2 4WY at least 30 days prior to the date of their implementation.

Additional Terms and Conditions for e-savings Account

 

Availability

 

• The account is available to private individuals who are aged 18 or over who are resident in the UK.
  
• This account cannot be opened through our branch network or in our offices in Jersey, Guernsey, Isle of Man and Gibraltar. It is only available from our website at NatWest - Personal banking - Welcome
  
• If you are a new or existing customer, then we are required by current regulations to establish your identity and address prior to opening the account.

Operations on the account

 

• The account can only be operated using the NatWest Online Banking Service requiring you to be enrolled for that service (if you are not already enrolled with the NatWest Online Banking Service when opening the account you must enrol before you start operating the account) and the NatWest Online Banking Service terms and conditions apply to the account.
  
• The minimum initial deposit is £50. Thereafter the balance may fall below £50 but must be kept in credit.
  
• An initial deposit can be made by cheque and must be made out in sterling drawn on a UK bank branch payable to you or NatWest. The cheque should be drawn on an account in your name(s).
  
• Existing customers can make their initial deposit by same day value transfer from any NatWest account in one or more of the account holder’s name(s).
  
• Where a cheque requires clearance we will pay interest on the initial deposit after three working days and the funds will be available for withdrawal after five working days. A working day is Monday to Friday and does not include weekends or bank holidays.
  
• Deposits can be made by same day value transfer from any NatWest account in one or more of the account holder’s name(s); or by Regular Standing Order from any UK bank account. Deposits will not be accepted by any other method.
  
• Withdrawals can be made by same day value transfer to any NatWest account in one or more of the account holder’s name(s); or by third party mandate to any other UK bank account. Please note that this transaction will normally be received in the beneficiary’s account in three working days. Withdrawals will not be accepted by any other method.
  
• We will provide same day value, for interest purposes, for transfers between the account and another NatWest account as long as transfer requests are received by 6.30pm Monday to Friday (excluding bank holidays). Same day value transfer requests made at other times will be processed on the next working weekday.
  
• No transactions will be accepted in any of our branches.
  
• Standing Orders and Direct Debit payments are not permitted from the account.
  
• The maximum number of parties to an account is two.

Customer liability

 

• The account may not be overdrawn, but if any debt arises on the account, you are responsible for repayment. For joint accounts, each of you can be held fully responsible for any debt on the account. This is known as ‘joint and several’ liability.
  
• Please note that if the account does become overdrawn for any reason, we may charge you interest at the unarranged borrowing rate of interest set out in our published tariff, details of which are available from NatWest Online Banking, Customer Telephone Centre, PO Box 1100, Central House, Otley Road, Harrogate HG3 1XT on request, and which may change from time to time. Any debit interest will be charged to the account at the end of each month.

Interest paid to the customer

 

• Interest is calculated on the daily cleared balance and is paid as detailed in our website NatWest - Personal banking - Welcome. Interest will be paid at our published rates, as they may be amended from time to time. We will advise you of any changes within 30 days of this change.

Additional services and charges

 

• We are entitled to charge for additional services provided to you, whether these relate directly to the account or not. The current charges for the most common additional services are detailed in a separate leaflet; this leaflet and details of charges not included can be obtained by writing to NatWest OnLine Banking, Customer Telephone Centre, PO Box 1100, Central House, Otley Road, Harrogate, HG3 1XT. These additional charges, which are normally paid for at the time the service is provided, are subject to annual review. If any changes are made, a revised price list of the most common services will be available at least one month prior to the date of their implementation.

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Section 2 - Terms and Conditions for NatWest Savings Bonds

 

Millennium and Personal Savings Bond

 

Our dealings with you

 

• Please read these conditions carefully, and keep them for future reference. They provide you with important information about your NatWest Savings Bond investment, and they are the terms of the contract between you and NatWest. When you sign the Application Form, you agree to these terms.
  
• NatWest Savings Bonds are administered by NatWest’s Treasury Reserve Centre, and you will receive correspondence concerning your deposit directly from this Centre.
  
• Issuing of NatWest Savings Bonds may be available only until a particular date or until a particular total amount of deposits is reached.

Who can apply?

 

• NatWest Savings Bonds are available to individuals and personal trustees only.
  
• You must maintain, throughout the duration of this agreement, a NatWest current account or personal Reserve account with instant access (not an ISA) at a branch in the United Kingdom. You must tell us that you will be using this ‘’relevant’’ account with a NatWest Savings Bond.
  
• Joint depositors are jointly and severally liable.

Deposits

 

• The minimum you may invest in a NatWest Millenium Bond is £5,000, subject to bond availability. The term of the deposit is fixed for two years.
  
• The minimum you may invest in a Personal Savings Bond is £5,000, subject to bond availability. The term of the deposit is fixed for five years.
  
• Deposits must be made by transferring cleared funds from the Relevant Account.
  
• You may not add to the deposit in a NatWest Savings Bond during its term, but you may have more than one NatWest Savings Bond at the same time.
  
• In certain circumstances, we may refuse to accept a deposit. We do not have to give a reason for the decision and no correspondence will be entered into.

Withdrawing money

 

• Partial withdrawals are not permitted in any circumstances.
  
• When a NatWest Savings Bond comes to the end of its term, we transfer the deposits to the Relevant Account. (However, if the term ends on a non-working day, we transfer the deposit on the next working day.)
  
• For further information on withdrawals, refer to ‘Ending this agreement’.

Interest

 

• The initial deposit plus any outstanding interest can only be paid to the Relevant Account from which the initial deposit was taken.
  
• Full details of our savings bond interest rates are available from any NatWest branch. Rates are fixed when we accept the deposit, and remain fixed for the term of the bond.
  
• Where monthly income is requested we pay interest monthly, commencing approximately one month after the initial deposit date. At the end of the term your initial deposit plus any outstanding interest will be paid. Monthly interest payment dates and amounts will vary depending on the number of days in the monthly interest period. The minimum number of days in a monthly period will be 28 and the maximum 33.
  
• When annual income is requested, we pay interest at the end of the term and on each anniversary of the deposit that comes before then.
  
• If the interest is due on a non-working day, we pay it on the next working day.
  
• When the interest is left to accumulate over the duration of the bond we pay interest at the end of the term.
  
• Any interest paid or credited to an account in the United Kingdom (UK) is subject to the then current UK income tax law. The law may change from time to time. (The United Kingdom is England, Scotland, Wales and Northern Ireland).

Changes to NatWest Savings Bonds

 

• If there are valid reasons for doing so, including but not limited to customer feedback, product development, technical or other reasons which are communicated to you at the time of notification, we may add to or change the terms of this agreement, or any part of it.
  
• We will write and tell you about any changes and give you at least 30 days’ advance written notice. If we are unable to give you advance notice, we will write and tell you as soon as possible.
  
• If the change is clearly unfavourable to you, you may close the NatWest Bond without incurring a breakage fee, during the period of 60 days from the date of the notice.

Ending this agreement

 

• You may withdraw NatWest Savings Bonds early on payment of a breakage fee. The breakage fee for the Millenium Bond is equivalent to 90 days’ gross interest (based on 365 days in any one year). The breakage fee for the Personal Savings Bond is equivalent to 180 days’ gross interest (based on 365 days in any year).
  
• The breakage fee is taken from the Relevant Account, after the deposit and any interest have been paid to the Relevant Account.
  
• No notice of early withdrawal is required. If early withdrawals occur due to death of the bond holder(s) no breakage fee will be taken.
  
• There may be an occasion where we require you to withdraw the whole deposit. If we have to do this, we will write to you, and will give you advance notice if we are able.

General

 

• If any of these conditions are invalid, the rest shall remain valid and binding to the fullest extent permitted by law.
  
• If your address is in Scotland, Scottish law applies to the contract between you and us. If you live elsewhere, English law applies to the contract between you and us.
  
• The use of the word ‘guaranteed’ anywhere in this brochure refers only to the obligations of National Westminster Bank Plc to repay your capital and the fixed rate of interest. The NatWest Savings Bonds are not guaranteed by any other party, and your rights to repayment upon liquidation of the bank are the same as for any other unsecured depositor of the bank.

Terms and Conditions for NatWest Community Bond

 

Our dealings with you

 

• Please read these conditions carefully, and keep them for future reference. They provide you with important information about your NatWest Community Bond investment (‘NatWest Community Bond’, otherwise referred to as the ‘Bond’), and they are terms of the contract between you and National Westminster Bank Plc (‘NatWest’). When you sign the Application Form, you agree to these terms.
  
• The NatWest Community Bond is administered by NatWest’s Treasury Reserve Centre, and you will receive correspondence concerning your deposit directly from this Centre.
  
• The NatWest Community Bond may be available only until a particular date or until a particular total amount of deposits is reached.
  
• The donation (see below for details) given to benefit community projects will be paid by us on a monthly basis to the NatWest Group Charitable Trust who will administer the distribution of the funds to the Regions.

Who can apply?

 

• NatWest Community Bond is available to individuals, personal trustees and all types of organisation (including companies, businesses, clubs and societies).
  
• Joint depositors are jointly and severally liable.
  
• You must maintain, throughout the duration of this agreement, a NatWest current account or Reserve account with instant access (not an ISA) at a branch in the United Kingdom. You must tell us that you will be using this account with a NatWest Community Bond.

Regional Variants

 

• You have the choice of one of 11 regions as the preferred beneficiary of any donation made by the NatWest Group Charitable Trust.
  
• North East – Counties of Northumberland, Durham and the unitary authorities of Newcastle upon Tyne, North Tyneside, South Tyneside, Gateshead, Sunderland, Hartlepool, Stockton on Tees, Darlington, Middlesbrough and Redcar & Cleveland.
  
• North West – Counties of Cumbria, Lancashire and Cheshire and the unitary authorities of Sefton, Wirral, Liverpool, Knowsley, St. Helens, Wigan, Bolton, Bury, Rochdale, Oldham, Salford, Manchester, Tameside, Trafford and Stockport.
  
• Yorkshire and Humber – North Yorkshire, East Riding of Yorkshire and the unitary authorities of York, Bradford, Leeds, Calderdale, Kirklees, Wakefield, Barnsley, Doncaster, Sheffield, Rotherham, Kingston-upon- Hull, North Lincolnshire and North East Lincolnshire.
  
• West Midlands – Shropshire, Herefordshire, Worcestershire, Warwickshire, Staffordshire and the unitary authorities of Stoke-on- Trent, Wolverhampton, Walsall, Sandwell, Dudley, Birmingham, Solihull and Coventry.
  
• East Midlands – Northamptonshire, Derbyshire, Nottinghamshire, Leicestershire, Lincolnshire, Rutland, and the unitary authorities of Derby and Leicester.
  
• East – Norfolk, Suffolk, Cambridgeshire, Bedfordshire, Hertfordshire, Essex and the unitary authority of Luton.
  
• South West – Cornwall, Devon, Somerset, Dorset, Wiltshire and Gloucestershire, the Isles of Scilly and the unitary authorities of South Gloucestershire, Bristol, North Somerset, Bath and North East Somerset, Swindon, Poole and Bournemouth.
  
• South East – Kent, East and West Sussex, Surrey, Hampshire, Berkshire, Oxfordshire and Buckinghamshire, and the unitary authorities of Milton Keynes, Portsmouth, Southampton, Brighton & Hove and the Isle of Wight.
  
• London – 32 boroughs and the City of London.
  
• Scotland
  
• Wales
  
• You may only indicate a preference for one region to receive interest for each NatWest Community Bond.
  
• Donations will be invested through the NatWest Group Charitable Trust in one of the NatWest Community Finance Funds for the regions – companies limited by guarantee with registered charitable status created for this purpose.
  
• In each region a panel of NatWest staff and external community representatives will assess applications for funding and from them select the projects to benefit from the Fund.

Deposits

 

• The minimum you may invest in a NatWest Community Bond is £500, subject to Bond availability.
  
• You may select a fixed term of either one or three years at time of application.
  
• Deposits must only be made by transferring cleared funds from the Relevant Account.
  
• You may not add to the deposit in a NatWest Community Bond during its term, but you may have more than one NatWest Community Bond at the same time, subject to availability.
  
• In certain circumstances, we may refuse to accept a deposit. We do not have to give a reason for this decision and no correspondence will be entered into.

Donation to the NatWest Group Charitable Trust

 

• The amount of the donation paid to the NatWest Group Charitable Trust will be calculated by reference to the difference between a) the interest rate paid on the bond selected by you and b) a notional rate, the ‘NatWest Community Bond Rate’.
  
• The NatWest Community Bond Rate will usually be on display in NatWest branches. By way of example, if the interest paid to the investor is, say 1.5% and the NatWest Community Bond Rate is 5.5% the donation will be 4%.

Interest

 

• The rate paid to you and the NatWest Community Bond Rate (‘the interest rates’) are fixed when we accept the deposit, and remain fixed for the term of the Bond.
  
• You cannot change the interest rates during the term of the Bond.
  
• For a one year NatWest Community Bond, the interest will be paid when the Bond matures. It will be transferred to the Relevant Account with the amount of the initial deposit.
  
• For a three year NatWest Community Bond, the interest will be paid on each anniversary of the opening of the NatWest Community Bond and can only be left to accumulate on the NatWest Community Bond over the duration of the Bond. Interest cannot in any circumstances be paid away to the Relevant Account or withdrawn in cash during the term of the Bond.
  
• For a three year NatWest Community Bond, an annual interest statement will be sent to you shortly after each anniversary.
  
• Any interest paid or credited to an account in the United Kingdom (UK) is subject to the then current UK income tax law. The law may change from time to time. (The United Kingdom is England, Scotland, Wales and Northern Ireland.)

Withdrawing money

 

• Partial withdrawals are not permitted in any circumstance.
  
• One month prior to the time that your NatWest Community Bond ends its term, we will write to you to inform you of the following choices:
  - re-invest your initial deposit and interest in another NatWest Community Bond. The then current interest rates will be available at that time.
  - have your initial deposit and interest paid to the Relevant Account.
  
• If the end of the term falls on a non-working day, we will transfer the deposit on the next working day.
  
• For further information on withdrawals, refer to ‘Ending this agreement’.

Changes to the NatWest Community Bond

 

• If there are valid reasons for doing so, including but not limited to customer feedback, product development, technical or other reasons which are communicated to you at the time of notification, we may add to or change the terms of this agreement, or any part of it.
  
• We will write and tell you about any changes and give you at least 30 days’ advance written notice. If we are unable to give you advance notice, we will write and tell you as soon as possible.
  
• If the change is clearly unfavourable to you, you may close the NatWest Community Bond without incurring a breakage fee, during the period of 60 days from the date of the notice.

Ending this agreement

 

• Your NatWest Community Bond will end at the expiry of one year or three years from the date it was opened, whichever is applicable.
  
• You may withdraw from the NatWest Community Bond early on payment of a breakage fee. The breakage fee for the one year NatWest Community Bond is equivalent to 60 days’ gross interest at your interest rate (based on 365 days in any one year). The breakage fee for the three year NatWest Community Bond is equivalent to 120 days’ gross interest at your interest rate (based on 365 days in any year).
  
• The breakage fee is taken from the Relevant Account, after the deposit and any interest have been paid to the Relevant Account.
  
• No notice of early withdrawal is required. If early withdrawals occur due to death of the Bond holder(s) no breakage fee will be taken.
  
• There may be an occasion where we require you to withdraw the whole Bond deposit, e.g. by law, good practice, your breach of this agreement or some other valid reason. If we have to do this, we will write to you, and will give you advance notice if we are able to.
  
• When the Bond matures or is closed, the capital and any interest will be transferred to the Relevant Account.

General

 

• If any of these conditions are invalid, the rest shall remain valid and binding to the fullest extent permitted by law.
  
• English law applies to these conditions and English courts have exclusive jurisdiction.

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Section 3 - Servicecard/Cashcard Conditions of Use

 

IMPORTANT NOTICE - Loss or Misuse of your Servicecard / Cashcard

 

If the card is lost or stolen, or you suspect that someone knows the PIN, you must phone us on 0870 6000 459 (+44 1423 700545 from abroad), contact your branch or write to NatWest Card Loss Centre, PO Box 700, Central House, Otley Road, Harrogate, North Yorkshire, HG3 1XH.

GENERAL

 

These conditions apply to both Servicecards and Cashcards except the Cheque Guarantee provisions - Clauses 2 l) and m) which apply only to Servicecards.

Below are set out the definitions of the words and terms used in these conditions.

‘account’Your account with us to which transactions are debited.‘additional card’A card we issue to another person (an additional cardholder) nominated by you.‘card’Any card we provide for use on the account.‘PIN’The personal identification number you use with the card.‘transaction’Any payment made or cash withdrawn by you using the card, or card number or PIN (except for cheques issued by you with payment guaranteed by use of the card number).‘We, us, our’National Westminster Bank Plc.‘You, your’The person or persons in whose name(s) the account is opened.1. The card

 

1. You (and any additional cardholder) must do the following:
   Sign the card when you or the additional cardholder receive it.
   Keep the card secure at all times and do not allow any other person to use it.
   On receiving the PIN advice slip memorise the PIN and then immediately destroy the PIN advice slip.
   Never write down the PIN in any way which could be understood by someone else.
   
2. You (and any additional cardholder) must not use the card before or after the period it is valid for or after you receive notice that we have cancelled or withdrawn the card.
   
3. You (and any additional cardholder) must not use the card if to do so would overdraw the account without our prior agreement, or would increase any borrowing on the account to more than we have agreed.
   
4. We own the card and if we ask, you must return it to us immediately (cut in half through the signature box and magnetic strip, and if you have a chip card ensure the chip is cut in half). We, or anyone acting for us, may keep the card at any time. For example, we may withdraw a card and instruct any third party to keep hold of it if you try to use it.

2. Using the card

 

Transactions

 

1. The card may be used along with the PIN to obtain cash, up to the daily limit for the card, from any cash dispensing machine which we advise will accept the card.
   
2. We will advise you of the daily cash withdrawal limit (this may include the value of other transactions carried out at cash dispensing machines, details of which will be advised to you from time to time) and may adjust it from time to time.
   
3. The card may be used to settle any purchase from retailers or suppliers of services who display the logo (Switch/Maestro or Solo) shown on the card or any other logo which we notify to you.
   
4. Transactions carried out using the card will normally be applied to the account on the same day the transaction is carried out or on the next business day.
   
5. On each business day, any available funds on the account will be used first, in priority to paying any other debit to the account, to pay any transaction notified to us since the previous business day.
   
6. When we put a transaction in a currency onto the account we will convert it into sterling at our then current exchange rate.
   
7. You will have to pay all amounts charged to the account, even when the details on the sales voucher are wrong or where no sales voucher is signed, if it is clear that you or any additional cardholder have authorised the transaction.
   
8. If the account is in joint names, although each of you may have your own card, each of you is fully responsible for all transactions carried out by any card issued for use on the account.
   
9. When we receive an acceptable refund voucher we will pay the amount of the refund to the account.

Authorising payments

 

1. Where a retailer or supplier of services asks us for authorisation before accepting payment by the card, we may decide not to give authorisation if:
   - the card has been reported as lost or stolen, or we have reason to suspect it is lost or stolen; or
   - you or any additional cardholder have broken these conditions; or
   - taking account of all other transactions we have authorised, including those not yet charged to the account, there are insufficient funds available in the account.
   
2. Once you have carried out a transaction using the card you cannot ask us to stop that transaction. However, we will cancel a transaction that has been authorised but not been paid if we receive satisfactory evidence of the transaction being cancelled.

Cheque Guarantee

 

1. Provided you follow our cheque guarantee conditions (a copy of the current conditions can be obtained at any of our branches), you may use the card to guarantee payment of cheques drawn on the account and on any of your other accounts at the same branch, up to the amount of the cheque guarantee limit shown on it. You must use only one guaranteed cheque for any one transaction.
   
2. You cannot stop payment of a guaranteed cheque for any reason. We are permitted to debit a guaranteed cheque to the account on which it is drawn even when there is something wrong with the cheque or your right to use the card is suspended or ended.

Charges

 

1. Charges will be payable for certain uses of the card as detailed in our separate charges tariff. These charges may be revised from time to time and details will be sent to you before any changes take effect.

Joint Account

 

1. If you have a joint account, although you will each have your own card, you are each responsible for all transactions and guaranteed cheques carried out by any card and for repayment of any borrowing which arises on the account.

3. Liability

 

1. If the card is lost or stolen, or you suspect that someone knows the PIN, you must carry out the instructions set out in the Important Notice at the beginning of these conditions.
   
2. If the card is misused before you tell us of its loss or theft or that someone else knows the PIN, you will only have to pay up to £50 for any misuse, unless you have acted fraudulently or without reasonable care.
   
3. If the card is misused by someone who has it with your permission you will have to pay for all transactions carried out with the card by that person.
   
4. If someone carries out a fraudulent transaction using your card details on the internet or by telephone or mail order you will not be liable for the fraudulent transaction.
   
5. Once we receive notice of the loss, theft or possible misuse, we will cancel the card. If the card is then found you must not use it. Return it to us immediately (cut in half through the signature box and magnetic strip, and if you have a chip card ensure the chip is cut in half).
   
6. You will not be responsible for any loss arising from misuse of a card if it has not been received by you.
   
7. We will not be liable if any party refuses to let you pay or withdraw cash with the card.

4. Additional Cardholder

 

1. You (in the case of joint accounts, all of you) may ask us to issue a card and PIN to someone else. If we agree to do this, you are responsible for ensuring that the additional cardholder complies with these conditions and you will have to pay for all transactions carried out using the additional card and PIN, including those charged to the account after the additional card has been returned to us.
   
2. You authorise us to pass information to the additional cardholder. This information will include, but will not be restricted to, details of the account.

5. Giving out information

 

You authorise us to give any appropriate third party any relevant information:

• in connection with the loss, theft or possible misuse of the card or PIN; or
  
• in order for us to meet our obligations as a member of the Switch/Maestro card scheme.

6. Ending your right to use the card

 

1. If we consider it appropriate we may suspend, withdraw or restrict the use of a card and PIN at any time. We will tell you before we take this action, or as soon as possible afterwards.
   
2. If your use of the account is ended or restricted, including us instructing you
   - not to make any further withdrawals on the account,
   - not to use the card to guarantee payment of cheques, without our agreement, you will not be entitled to use the card.
   
3. You may end your use of the card (and the use of the card by any additional cardholder) at any time by giving us notice in writing and returning the card or cards to us (cut in half down through the magnetic strip, and if you have a chip card ensure the chip is cut in half).
   
4. If your use of the card (or the use of the card by any additional cardholder) is ended, you remain responsible for all transactions carried out with the card.

7. Changes to the conditions

 

1. We may change these conditions at any time to reflect changes in:
   - market conditions;
   - good banking practice; and
   - relevant laws.
   
2. We will give you reasonable notice, in writing, about any change.
   
3. If we make three or more changes during any 12-month period, we will give you a full copy of the revised conditions.

8. General

 

1. We do not accept liability if we cannot provide any part of the service in respect of the card for a reason beyond our control (for example, industrial action, failure of power supplies or equipment).
   
2. If we do not enforce any of these conditions, or we delay in enforcing a condition, this will not prevent us from enforcing the condition at a later date.
   
3. If your address is in Scotland, Scottish law applies to these conditions. If you live elsewhere, English law applies to these conditions.
   
4. For your security, we may record phone calls between you and us. We may do this to make sure we are providing a high quality service and following your instructions correctly.

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Section 4 - Terms and Conditions for Remote Banking Services

 

The following additional terms apply to any use by you of our telephone and online banking services (‘the Service’).

• IMPORTANT NOTICE If you suspect someone knows your security details you must contact us immediately. If you fail to do so, you will be liable for any unauthorised transactions on your account confirmed by use of the security details.

You will be responsible for all instructions received by us between the time you pass the security procedure until you exit from the Service. Please note that this includes any input errors or instructions sent by someone other than yourself so please do not leave the device you are using to access the Service unattended while you are still logged onto our website.

Banking instructions received by 6.00pm on any banking day will normally be processed that day (you will be advised at the time you send the instruction if the instruction cannot be processed that day but will be processed the next banking day). Instructions received at any other time will be processed the next banking day.

We reserve the right to charge you and you agree to pay the charges for the Service or any part of it (we will not charge you for text messages sent by us which you have not expressly requested). Details of any charge for the Service, and any changes to the charges, will be notified to you in writing, or by a text message or e-mail, at least 3 months before the charge or any change takes effect. Details of any charges and changes will also be available on our web site.

While we will make reasonable efforts to provide the Service, we will not be liable for any failure to provide the Service, in part or full, for any cause that is beyond our reasonable control. This includes, in particular, any suspension of the Service resulting from maintenance and upgrades to our systems or those of any other party used to provide the Service.

We may, where we consider it appropriate for your or our protection, suspend, withdraw or restrict the use of the Service or any part of the Service. We will tell you as soon as practicable if we take such action. We may also end the Service or any part of the Service at any time by giving you reasonable notice.

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Section 5 - General Terms

 

The terms and conditions in this section apply to each of the products and services covered in the previous sections.

Your Personal Data – only for customers aged 18 or over

Using and sharing Your Personal Data

 

Your account is with National Westminster Bank Plc who is the data controller.

In this clause, where we use the word "Group", we mean The Royal Bank of Scotland Group of companies.

Your Personal Data includes any information that we or any Group company holds, now or at any time, which relates to you or your dealings with any Group company and parties associated with you. It includes information relating to your transactions, including the name of the supplier and the general nature of the goods and services you pay for from your account.

Companies in our Group may share your Personal Data and use it to assess financial and insurance risks, prevent and detect money laundering, prevent and detect fraud, manage and service products supplied, recover debt and meet their legal obligations. Credit scoring methods may be used.

If you have more than one product or service with us, or if you are financially linked with other people, we may link your information and the information of the others for the operational reasons described above. Companies in our Group may use your Personal Data to help them develop their business, products and services.

On occasion the way in or purpose for which we process your Personal Data may change. These changes will mostly result from changes in technology. Where we consider the changes may not be obvious to you, we will give you notice of them. When you sign an application form, you are agreeing that by continuing to maintain your account, product or service for at least 60 days after notification of the change, you will be consenting to that change.

Your Personal Data will not be disclosed outside the Group except;

• for the operational reasons described above
  
• with your consent
  
• if the law requires or permits it
  
• to persons to whom we may transfer rights and obligations under this contract
  
• to anyone who provides a service to us who agrees to keep it confidential
  
• to anyone who supplies benefits or services to you in connection with this contract
  
• to credit reference and fraud prevention agencies

In order to provide the services you request we may transfer your information to someone in another country who provides a service to us. We will not do this unless that person agrees to treat your information with the same level of protection as if we were dealing with it. If you apply in writing we will provide you with a copy of the Personal Data we hold about you in accordance with the Data Protection Act 1998, on payment of a fee. Please contact your branch for a Subject Access application form.

Fraud Prevention and Credit Reference Agencies

 

Companies in our Group and other organisations may use this information held by credit reference agencies and fraud prevention agencies to make decisions about you, your associates or others at your address(es)

• on credit or credit related services;
  
• on motor, household, credit life or any other insurance facilities.

It may also be used for debt recovery and claims assessment.

We may make searches periodically of Group records, credit reference and fraud prevention agencies to manage your account with us now or in the future. The searches will not be seen or used by other lenders to assess your ability to obtain credit.

Where you borrow or may borrow from us, we may give details of your account and how you manage it to credit reference agencies. If you borrow and do not repay in full and on time, we may tell credit reference agencies who will record the outstanding debt. Any of this information may be made available to other lenders by the credit reference agencies. You have the right of access to your personal records held by credit reference and fraud prevention agencies. We will supply their names and addresses upon request to your branch.

Your Personal Data – only for customers aged under 18

Using and sharing Your Personal Data

 

Your account is with National Westminster Bank Plc who is the data controller. In this clause, where we use the word "Group", we mean The Royal Bank of Scotland Group of companies.

Your information is everything which the Group holds about you, now or in the future. Any Group company will be able to use your information which comes from or relates to:

• Details you give to any Group company;
  
• Details given to us about you by other people;
  
• Your accounts with any Group company; and
  
• What you pay in and take out of your account using your card. This may also tell us where you spend your money and the type of things you spend it on. If you do not want us to know this, we suggest you should pay by cash.

Any Group company may use your information for the following reasons:

1. deciding whether to open an account for you;
   
2. looking after your accounts;
   
3. checking your account is being run correctly; and
   
4. helping us to identify products which may interest you (unless you have asked us not to).

If you share an account with someone, we may make a note of this. If other members of your family have an account with us, we may make a note of it on your account for our own records. We will make a similar note on their account, but we will not tell them anything about you or your account unless you tell us we can. We and other companies in the Group will not tell anyone outside the

Group about your information except:

• when deciding whether to open an account for you, looking after it and checking it is being run correctly;
  
• when you have agreed;
  
• where the law requires or allows us to; or
  
• where we use other people to help us run your account, as long as they have agreed to keep your information secret.

We may need to transfer your information to someone who provides a service to us in another country. If we do, we will make sure that those people agree to keep it a secret.

If you want to see the information we have about you, please contact your Branch.

Other general terms

 

• If you are not satisfied with any of NatWest’s products or services we have a complaint handling procedure that you can use to resolve such matters. A leaflet giving details of the procedure can be obtained from any of our branches or by telephoning the bank. The Bank is a member of The Financial Ombudsman Service. If you are still not satisfied after following the Bank’s procedures, you can ask the Ombudsman to review the complaint. You can find out more about The Financial Ombudsman Service in a leaflet available from any branch or by telephoning the Bank on 0800 50 50 50. Alternatively you can write to: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR or telephone 0845 080 1800.
  
• National Westminster Bank Plc is authorised and regulated by the Financial Services Authority and represents the NatWest Marketing Group. The Bank sells life policies, units in collective investment schemes and pension products and advises only on the Marketing Group’s range of these products, on a With Profit Bond produced by Norwich Union Life (RBS) Limited and also on the RBS Investment Funds ICVC operated by RBS Collective Investment Funds Limited.
  
• National Westminster Bank Plc a member of the Financial Services Compensation Scheme established under the Financial Services and Markets Act 2000. In respect of deposits with a UK office, payments under the Scheme are limited to 100% of the first £2,000 of a depositor’s total deposits with the bank and 90% of the next £33,000, resulting in a maximum payment of £31,700. Most depositors, including individuals and small firms, are covered. Deposits denominated in all currencies are treated alike. Further details of the Scheme are available on request.
  
• Calls may be recorded.
  
• Textphone users please dial 0800 917 0527.
  
• Information is correct at time of going to print.
  
• Authorised and regulated by the Financial Services Authority.

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All accounts

 

Current Plus accountCredit interest ratesGross per yearAERNet per year0.10%0.10%0.08%

Step accountCredit interest ratesGross per yearAERNet per year0.10%0.10%0.08%

Cash accountCredit interest ratesGross per yearAERNet per year0.10%0.10%0.08%

Advantage Gold accountCredit interest ratesGross per yearAERNet per year0.25%0.25%0.20%

Subscription feesAdvantage GoldBanking subscription£12 a month, charged to your Advantage Gold accountIf you stay in credit, the following are free: paying by UK Maestro, Solo, cheque, Direct Debit or standing order; statements (not copies); chequebooks, paying-in books and statement holders

Advantage Private accountCredit interest ratesGross per yearAERNet per year£25,000+ (band 1)1.00%1.00%0.80%£10,000 to £24,999 (band 2)0.50%0.50%0.40%£2,000 to £9,999 (band 3)0.50%0.50%0.40%£0 to £1,999 (band 4)0.50%0.50%0.40%

Subscription feesAdvantage PrivateBanking subscription£18.50 a month (charged to your Advantage Private account)If you stay in credit, the following are free: paying by UK Maestro, Solo, cheque, Direct Debit or standing order; statements (not copies); chequebooks, paying-in books and statement holders

Private Bank accountCredit interest ratesGross per yearAERNet per year0.10%0.10%0.08%

Card Plus accountCredit interest ratesGross per yearAERNet per year3.11%3.15%2.49%

Student accountCredit interest ratesGross per yearAERNet per year0.10%0.10%0.08%

Graduate accountCredit interest ratesGross per yearAERNet per year0.10%0.10%0.08%

Overdraft rates

 

 

Current, Current Plus and Private Bank account Credit Zone Overdraft

 

You can borrow £50 to £15,000 and only pay monthly interest on what you borrow (when within your agreed limit).

Overdraft amountPrevious EAR Previous nominal Previous monthly nominal Current EAR variable Current nominal Current monthly nominal Under £1,000 17.69%16.40%1.3618.86%17.40%1.45£1,000-£4,99916.79%15.62%1.3017.95%16.62%1.38£5,000+14.79%13.87%1.1515.93%14.87%1.23Typical 18.86% EAR. Rates from 17.95% to 18.86% EAR.

Updated September 2006.

The following rates are effective from 2 January 2007:

Overdraft amountEAR Variable nominal monthly nominal Under £1,000 19.99%18.36%1.53%£1,000-£4,99919.41%17.87%1.49%£5,000+17.37%16.12%1.34%Typical 19.99% EAR. Rates from 19.41% to 19.99% EAR.

Updated December 2006.

EAR stands for Effective Annual Rate - the real cost of an overdraft, stated as an annual fee, which takes into account how often interest is charged to the account. All other charges, such as arrangement fees, will be shown separately from the EAR.

Credit Zone isn't available on Step or Card Plus accounts.

We'll agree to a Credit Zone Overdraft, depending on your circumstances. Interest is charged at the standard rate on the overdrawn balance, up to the agreed limit, and the first £100 is interest free (£250 in the case of Advantage Private accounts). Please note: if you pay interest at a rate other than the standard Credit Zone Overdraft rate and you go overdrawn up to your agreed Credit Zone Overdraft limit, you'll pay interest at that rate on the whole overdrawn balance - including when you are overdrawn by less than your interest-free amount.

Arrangement fees may apply for overdrafts of:

• £7,500 and above for Current, Current Plus, Private Bank account and Advantage Gold accounts
  
• £15,000 and above for Advantage Private accounts

Our unarranged borrowing rate and fees will apply if you borrow over your agreed limit.

 

 

Advantage Gold Credit Zone Overdraft

 

You can borrow £50 to £15,000 and only pay monthly interest on what you borrow (when within your agreed limit). No interest charged on borrowing below £100.

Overdraft amount Previous EAR Previous nominal Previous monthly nominal Current EAR variable Current nominal Current monthly nominal Under £1,000 15.98%14.92%1.2417.14%15.921.32£1,000-£4,99915.59%14.58%1.2116.74%15.581.29£5,000+13.99%13.17%1.0915.13%14.171.18Typical 17.14% EAR. Rates from 16.74% to 17.14% EAR.

The following rates are effective from 2 January 2007:

Overdraft amount EAR Variable nominal monthly nominal Under £1,000 18.59%17.17%1.43%£1,000-£4,99918.19%16.83%1.40%£5,000+16.56%15.42%1.29%Typical 18.59% EAR. Rates from 18.19% to 18.59% EAR.

Updated December 2006.

EAR stands for Effective Annual Rate - the real cost of an overdraft, stated as an annual fee, which takes into account how often interest is charged to the account. All other charges, such as arrangement fees, will be shown separately from the EAR.

No arrangement fee is charged for overdrafts up to £7,500, where interest is charged at the standard Credit Zone Overdraft rate. If over £7,500 or interest rate is other than standard Credit Zone rate, fee is 2% of the new limit or the increase over the previous limit (minimum £30).

If you pay interest at a rate other than the standard Credit Zone Overdraft rate and you go overdrawn up to your agreed Credit Zone Overdraft limit, you pay interest on the whole overdrawn balance (including on amounts less than £100).

We'll agree to a Credit Zone Overdraft, depending on your circumstances. Interest is charged at the standard rate on the overdrawn balance, up to the agreed limit, and the first £100 is interest free (£250 in the case of Advantage Private accounts). Please note: if you pay interest at a rate other than the standard Credit Zone Overdraft rate and you go overdrawn up to your agreed Credit Zone Overdraft limit, you'll pay interest at that rate on the whole overdrawn balance - including when you are overdrawn by less than your interest-free amount.

Arrangement fees may apply for overdrafts of:

• £7,500 and above for Current, Current Plus, Private Bank account and Advantage Gold accounts
  
• £15,000 and above for Advantage Private accounts

Our unarranged borrowing rate and fees will apply if you borrow over your agreed limit.

 

 

Advantage Private Credit Zone Overdraft

 

You receive a preferential interest rate as an Advantage Private customer. No interest charged on borrowing below £250.

Overdraft amount Previous EAR Previous nominal Previous monthly nominal Current EAR variable Current nominal Current monthly nominal To be agreed 9.92%9.50%0.7910.99%10.47%0.87Typical 10.99% EAR.

Updated September 2006.

The following rates are effective from 2 January 2007:

Overdraft amount EAR Variable nominal monthly nominal To be agreed 11.99%11.38%0.95Typical 11.99% EAR.

Updated December 2006.

EAR stands for Effective Annual Rate - the real cost of an overdraft, stated as an annual fee, which takes into account how often interest is charged to the account. All other charges, such as arrangement fees, will be shown separately from the EAR.

No arrangement fee is charged for overdrafts up to £15,000. If £15,000 or above, fee is 1% of the new limit or the increase over the previous limit (minimum £30).

If you pay interest at a rate other than the standard Credit Zone Overdraft rate and you go overdrawn up to your agreed Credit Zone Overdraft limit, you pay interest on the whole overdrawn balance (including on amounts less than £250).

We'll agree to a Credit Zone Overdraft, depending on your circumstances. Interest is charged at the standard rate on the overdrawn balance, up to the agreed limit, and the first £100 is interest free (£250 in the case of Advantage Private accounts). Please note: if you pay interest at a rate other than the standard Credit Zone Overdraft rate and you go overdrawn up to your agreed Credit Zone Overdraft limit, you'll pay interest at that rate on the whole overdrawn balance - including when you are overdrawn by less than your interest-free amount.

Arrangement fees may apply for overdrafts of:

• £7,500 and above for Current, Current Plus, Private Bank account and Advantage Gold accounts
  
• £15,000 and above for Advantage Private accounts

Our unarranged borrowing rate and fees will apply if you borrow over your agreed limit.

 

Unarranged borrowingProductRateCurrent, Current Plus, Private Bank account and Advantage Gold2.19% a month (EAR 29.69%) variableAdvantage Private1.875% a month (EAR 24.97%) variableGold Plus1.875% a month (EAR 24.97%) variableStudent and

Graduate Accounts1.38% a month (EAR 17.81%) variable

Nominal annual rate 16.50%Effective Annual Rate (EAR) is the real annual cost of an overdraft, which takes into account how often interest is charged.

If you exceed your arranged overdraft facility or go overdrawn, you'll be charged £28. You may also pay:

FeesFee typeWhen chargedFee amountUnarranged Borrowing*If you exceed your arranged overdraft facility, or if you go overdrawn without prior arrangement: this is in addition to interest payable as detailedUnarranged borrowing details of the dates these fees are applied on can be found in our leaflet 'A guide to Personal Current Account fees and interest'£28Unarranged transaction - UnpaidIf you go overdrawn beyond your agreed overdraft amount, we may return your cheques unpaid, or be unable to pay a Standing Order or Direct DebitUnpaid fees are applied at the time the transaction is not paid or taken from your account£38 per itemGuaranteed card payment fee*Payable when you informally request an overdraft by making a payment supported by cheque guarantee or Maestro where there are insufficient funds or insufficient unused agreed overdraft facility to meet the payment.Guaranteed card payment fees are applied at the time the transaction is paid or taken from your account£35 per itemPaid referral*Payable when you informally request an overdraft by issuing a payment instruction on your account where there are either insufficient funds or insufficient unused agreed overdraft facility to meet the payment and we in our discretion make payment which results in or increases an unarranged overdraftPaid referral fees are applied on the sixth business day of the month after the transactions took place£30 (max £90 in a calendar month)Default notice**If you break your agreement with us and we have cause to issue a Default Notice to you requiring you to either repay the debt or remedy breach of agreement, we will charge you £30 for our administrative costs in issuing the Default NoticeDefault Notice fees are applied at the time each Default Notice is issued£30If your account is part of Offset Banking, you won't earn interest on the money in your current account unless the balance exceeds your mortgage amount. If it does, you'll earn interest on the amount over and above your mortgage amount.

* - This does not apply to Step, Card Plus, Student or Graduate accounts

** - This does not apply to Step accounts

Updated December 2006.

All accounts: fees for specialist servicesStopping payment instructions (e.g. cheque*)£10Obtaining a banker's draft£12Obtaining a special cheque clearance£15CHAPS£23 (between banks)

£21 (between branches)Use of cash machines (overseas)Exchange Rate Transaction Fee (ERTF)** 2.65%

 

Plus a further 2.25% of the Sterling transaction amount (no minimum, maximum £4). Point of sale (overseas)Exchange Rate Transaction Fee (ERTF)** of 2.65%

 

Plus a further £0.75 flat fee for each transaction.Duplicate records (e.g. copy of statement)£5* Unless your cheque is lost or stolen

 

** When the bank debits a transaction in a foreign currency either at cash machines or through a Point of Sale (POS), the amount is converted into Sterling (using the Bank's prevailing exchange rate) and an Exchange Rate Transaction Fee (ERTF) of 2.65% is added. Additional charges are also payable as detailed in the table.

 

 

 

 

 

 

 

 

 

 

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[hedgey06]

Oh my God!! :o Can we have an oscar for our Fendy please? In fact, make it a bottle of champers as well - she's quite partial to a few bubbles!!

 

How much do we luv ya honey! xxxxxxxxxxxxxxxx

[fendyweather]

Im trying Hedge, Im trying, Ive found some in my famous filing cabinet as well for Advantage gold from last September. Will post them tomoz. Fingers tired now. Lol xxxx

[hedgey06]

Blimey Fend - you're brave! I daren't even look inside my filing cabinet.......... I just locked it with a key last year and that was it!! Lol!!! And tired fingers???? I'm surprised they've not dropped off after that last lot!!! Keep 'em coming honey, you're a star. xxxxxxx

[fendyweather]

Just bumping for a mod............ does this really need to be a sticky at the top of the Nutwest forum. Can somebody see if they can make it one then this is easy to find for all of us trying to get this info together. Pwease with cherries on. Fendy xxxxxxxxxxxxxxxx

[fendyweather]

Bumping This To Keep It At Top Where Peeps Who Need The T And C's Can See Em.

 

Fendy Xxx

 

Nite Nite.......

[flying scotswoman]

Thanks for that - you've been busy