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Hi all.

My husband and I have requested all our statements, received them, done the calculations and sent the template letter to the bank. We requested a refund of our charges within 14 days. We received a bog standard letter this morning saying they were sorry about our complaint etc etc but no response to refunding the charges. Do we now go for court action? We are not exempt form court fees. Thanks Brookside. :confused:

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Hi all.

My husband and I have requested all our statements, received them, done the calculations and sent the template letter to the bank. We requested a refund of our charges within 14 days. We received a bog standard letter this morning saying they were sorry about our complaint etc etc but no response to refunding the charges. Do we now go for court action? We are not exempt form court fees. Thanks Brookside. :confused:

 

Hello and welcome! Firstly, pleeese read the Step by Step Instructions and FAQS! They will answer most of your questions. I gather that you have sent your Prelim above? If so and the first 14 days is up, send the LBA from the Bank Templates Library - typically you won't get any reply after another 14 days. You then put in your claim at court using N1 form with your schedule of charges and 8% interest or you can use MCOL. Hope this helps!

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