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Yesterday's news


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I read with interest a report in Today's freebie paper, the Metro, of TSBs victory yesterday against a customer. I have a few questions about this:


1] Did the claimant totally follow the CAG guidelines?

2] The report said that the claimant failed to accept the bank settlement - would you know if this was a full settlement offer?

3] Reports of customer wins in the next few days will help to bolster motivation - maybe another thread could be used for this?



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