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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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kev v abbey


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Kev

 

I read this on martin's website, (hope we havent made a boo boo by not marking our letter `without prejudice`)

 

"If you want a speedy settlement, one tactic is to offer the bank the option of settling for a lower amount if it pays out now. How much lower depends on you, but 25% less is a good rough guidance. There’s no need to do this, it’s your choice, though if you choose to the letter below is drafted to help. Do note the phrase ‘without prejudice’ I’ve used, it’s crucial. It means that the offer isn’t binding or admissible in any further legal process."

 

Can someone advise as to whether we should of put WOP, as I dont want to find out I have messed up this close to issue my N1 this Friday.

 

We didnt put WOP as we wanted to add it to our court bundle to show the judge we tried to settle with abbey to save the courts wasting their time. By not putting WOP have we damaged our claim?:confused:

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i think, although i am not 100 % sure, the only way they can use that letter against us is --if we get to court and we added on the 8% interest i would think that they would point out the amount that we were willing to settle for.

 

does that make sense.

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Does that then mean that the only amount we can now get is the amount we have both quoted to them in our letters?

 

I have PM'd Louis WA just to clarify things, (unless someone is able to answer this and post it on this thread)

 

I am on major panic mode now. Luckily I offered them to settle for £200.00 less than my charges so I would be happy if they agreed to pay me that as it is stil quote a lot I would get back.

 

Also can they only hold the letter against us if they were to respond to it? God I am so confused now.

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jules remember we sent these letters before we handed in the N1 form to the courts , the idea was to offer abbey a chance to settle before court cost occured.As soon as i hand over by N1 it becomes a new game, court costs,court bundle costs and as soon as it gets to court the 8% interest.i feel everything will be alright. Why dont we try and get one of the heavy weights like Gary H or Louis to take a look at the letter.

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Good idea,

 

The bit I had read about `binding` worried me a little, Probably just me having a blonde moment,. I'll wait to see what either Gary H, Lula or Louis say, then maybe I will stop being dizzy.;)

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Kev,

 

Lula has kindly informed me that it is a good thing that we have not marked it WOP as it means we can show the court that we have made an attempt at a settlement prior to court and it will bode well when they eventually settle and we can claim costs for Litigant in Person.

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Hi Kev

Yep too right I am. I am going to become a thorn in their side.

Did you read the article on the BBC at the weekend about the MCOL and county courts become inundated with claims, they are having to buy new computers to cope with it all.

A Judge reckons "There has been nothing like it in the history of civil litigation" and described the present situation as "Bizarre".

Apparantly some judges around the country are awarding judgement to a claimant even before a hearing is arranged if they think the banks will not turn up. (Shame all of the judges cannot do that, as no bank is going to turn up).

Judge Gerlis has called for a change in the law so that the judical authorities could have a mechanism to drag the matter into a senior court to establish whether or not the banks' overdraft charges are illegal or not.

1) We and the law know they are illegal

2) The banks will not like that to happen as they wont want to disclose their true costs.

Only 4 days till hubby takes N1 to court, tick tock abbey.

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Its nice to see the fighting talk back again Jules. I did nt read the article but i think the courts should charge the banks for the new computers.I wonder if this will make the banks try and settle things quicker now.

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Must of had an off day - (will stick to this website in future)

 

I dont think it will make them move any quicker, they would save themselves so much time, stress and money if they did. I am not that bothered about the interest (its a bonus), I just want back whats rightfully mine.

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Kev

On the POC on line one there is a space where you put your account number i.e

1. The Claimant has an account (Put account number) ("the Account") with the Defendant which was opened in or around xxxxxx.

 

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HI ALL

slightly confused, anyone out there who can help.

am i right in say that if abbey wants to settle before a court date they dont need to pay the 8% interest, the only time you can make them pay the 8 % interest is after court.

cheers

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If you've already filed your claim through the courts then any settlement from now on must include the 8% interest, the bank had their chance to settle your claim without this at both the Preliminary Letter stage and the LBA stage.

If my advice has helped please click my scales

 

Should you require any further help feel free to pm me.

Nat West 2nd Acc

Prelim letter sent 8th Feb '07

:) Full Settlement Offer 24th Feb '07:)

:pMONEY BACK IN ACC ON MARCH THE FIRST '07:p

 

 

Nat West 1st Acc

Filed at court 2nd of Feb '07

Acknowledged on 15th of Feb '07

:rolleyes: Defence submitted 1st March 2007 :rolleyes:

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ok jules in that case i shall.

did you get anything back from the complaints emails ?

 

 

Hi Kev

 

Nope but have got my notice of issue back from the court this morning, along with a GOGW from Shabbbey (posted full letter on my thread)

 

Julie

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