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    • Yes, Hotpoint UK has been a subsidiary of Whirlpool for over 20 years. And unlike some domestic goods manufacturers you can buy from them direct and I believe they employ their own service engineers, Is that your situation? You bought direct from Hotpoint and Hotpoint sent out their own engineer?
    • It's Hotpoint (but I believe they're part of the Whirlpool group now?). The part was bought direct from them as a consumer.
    • Thanks BankFodder for your latest, I'm in complete agreement on the subject of mediation and will be choosing to decline mediation, the longer timeline is not an issue for me, I will happily let the going to court run it's course. I really appreciate the support from the Consumer Action Group. I'll post the email text I'm sending to Evri's small claims in answer to their recent defence response. Regards, J    email text I'm sending to Evri's small claims in answer to their recent defence response:  
    • Sec127 (3) repealed, now gone. S. 127(3)-(5) repealed (6.4.2007) by Consumer Credit Act 2006 (c. 14), ss. {15}, 70, 71(2), {Sch. 4} (with Sch. 3 para. 11); S.I. 2007/123, art. 3(2), Sch. 2
    • We used to recommend that people accept mediation but our advice has changed. The mediation process is unclear. Before you can embark on it you have to agree that you are prepared to enter a compromise – and that means that you agree that you are prepared to give up some of your rights even though you are completely in the right and you are entitled to hundred percent of your money and even though EVRi are simply trying to obstruct you in order to discourage you and also to put others who might want to follow your example off from claiming and even though they have a legitimate basis for reimbursement. Mediation is not transparent. In addition to having to sign up that you are prepared to give up some of your rights, you will also have to agree not to reveal any details of the mediation – including the result of the mediation – so that the whole thing is kept secret. This is not open justice. Mediation has nothing to do with justice. The only way of getting justice is to make sure that this matter goes to trial unless EVRi or the other parcel delivery companies put their hands up and accept the responsibility even if they do it is a gesture of goodwill. Going to trial and winning at trial produces a judgement which we can then add to our small collection to assist other people who are in a similar boat. EVRi had been leading you around by the nose since at least January – and probably last year as well – and their whole purpose is simply to drag it out, to place obstacles in your way, to deter other people, and to make you wish that you'd never started the process and that you are prepared to give up your 300 quid. You shouldn't stand for it. You should take control. EVRi would prefer that you went to mediation and if nothing else that is one excellent reason why you should decline mediation and go to court. If it's good for them it's bad for you. On mediation form, you should sign that you are not prepared to compromise and that you are not prepared to keep the result secret but that you want to share the results with other people in similar circumstances. This means that the mediation won't go ahead. It will take slightly longer and you will have to pay a court fee but you will get that back when you win and you will have much greater satisfaction. Also, once you go the whole process, you will learn even more about bringing a small claim in the County Court so that if this kind of thing happens again you will know what to do and you will go ahead without any hesitation. Finally, if you call EVRi's bluff and refuse mediation and go to trial, there is a chance – maybe not a big chance – but there is a chance that they will agree to pay out your claim before trial simply in order to avoid a judgement. Another judgement against them will simply hurt the position even more and they really don't want this. 300 quid plus your costs is peanuts to them. They don't care about it. They will set it off against tax so the taxpayer will make their contribution. It's all about maintaining their business model of not being liable for anything, and limiting or excluding liability contrary to section 57 and section 72 of the consumer rights act.     And incidentally, there is a myth that if you refuse mediation that somehow it will go against you and the judge will take a dim view and be critical of you. This is precisely a myth. It's not true. It would be highly improper if any judge decided the case against you on anything other than the facts and the law of the case. So don't worry about that. The downside of declining mediation is that your case will take slightly longer. The upside is that if you win you will get all your money and you will have a judgement in your favour which will help others. The chances of you winning in this case are better than 95% and of course you would then receive 100% of your claim plus costs
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I dont see a complaint thread/forum


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Seems to me like a complaints forum isn't needed after all...:)

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I dont think we need a complaints forum, but I can see what mc661 has a problem with if no one answered his thread I had the same problem on one of my threads and when your new and nobody is answering you it is even more daunting, but I would not want to complain, maybe there is a way round this

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...when your new and nobody is answering you it is even more daunting, but I would not want to complain, maybe there is a way round this

 

Indeed there is.

 

I can't remember off-hand where it is posted, but essentially we advise users to contact a Moderator or Site Helper if their posts have gone unanswered for 24 hours, or indeed if there is a pressing need for response it can be earlier.

 

By response, I don't mean that Moderators or Site Helpers must have already responded, simply that your query is unanswered at all - or perhaps you have been given conflicting information and need to know which is the more accurate response etc.

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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but I can see what mc661 has a problem with if no one answered his thread I had the same problem on one of my threads and when your new and nobody is answering you it is even more daunting

That's a fair point, and certainly one that would need to be dealt with, but as you say, not a complaint per se...when it is busy, as it has been, simply bump your thread and someone will come along shortly...:rolleyes:

If you put your mind to it, I'm sure you can think of something!! Not like you to give up that easily:)
LOL...hmmm...now let me think...do you think complaints about the funniness (or not) of Bookie's jokes would be a valid complaint?

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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we dont need a complaints section just an exit door for the un-greatfulls

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jonni sorry if there is a way round,

 

but when your new its daunting trying to find what your looking for.

 

Pheonix you say to bump the thread but when your new you dont know what the bump is.

 

jezzyjey well said

 

as you see I dont know how to put your posts in and answer you but learning slow but sure alright for a silver haired surfer eh

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do you think complaints about the funniness (or not) of Bookie's jokes would be a valid complaint?

 

No. And your syntax is slipping, my lad.

 

as you see I dont know how to put your posts in and answer you but learning slow but sure alright for a silver haired surfer eh

 

Crash course then, next instalment:

 

At the bottom right hand corner, you'll see this:

quote.gif multiquote_off.gif

 

If you only want to quote one post, click on the "quote" one, if more than one, click on the multi-quote one, it then lights up orange, same on the next post, etc until you reach the last one, where you click on the multi-quote first, then the quote one.

 

Once you click on the "quote", it will open a reply with all the quotes already inserted. If you don't want to quote the whole post, go inside the quoted bits and delete what you don't want to keep.

 

Alternatively, if you want to quote something from elsewhere, click on

quote.gif in the reply bar, it will open this:

 

]...[/color][/QUOTE], all you have to is paste your message inside the 2 quotes, and voila.

 

Practise, practise and practise again.

 

To all those of you who have said thank you, thank YOU. We don't do it for money, we don't do it for thanks, but it's nice all the same when we get them. :-)

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How refreshing. A thread that has not degenerated into mud slinging and name calling. I am actually reading this with a smile on my face

 

I have to agree with you there Yoda, it's definately a nice change to all the bickering! I really hope everything gets back onto an even keel, and the sooner the better - I hate any animosity! :( Keep the site doing what it does best - helping people to reclaim whats rightfully theirs, and giving us the power to help ourselves [ignore me if I'm rambling - I'm having a dizzy blonde moment :D no offence anyone!]

 

Oh, and BTW, thanks for the crash course in multi-quoting bookie - I kept wondering how you were supposed to do that, but too proud and Yorkshire to ask ;) lol

 

PJ

Advice & opinions given by pjdudley69 are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. Also visit legal seagulls for more friendly help and advice.

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Crash course then, next instalment:

 

At the bottom right hand corner, you'll see this:

quote.gif multiquote_off.gif

 

 

 

 

 

hows this and accept all the thanks you ALL get you deserve it

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No. And your syntax is slipping, my lad.
As in "...to catch a train to catch..." type of slipping? And what happened to my witty post that was originally in spot 33?

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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whats "bump" mean please!!!

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whats "bump" mean please!!!
Hiya - it is quite simply adding a post below your last post, with ***BUMP*** as the message...people will spot it and get back to you...

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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thankyou, snarling green headed person! lol

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IF YOU HAVE FOUND MY ADVICE HELPFULL PLEASE CLICK ON MY SCALES, ALL ADVICE IS GIVEN IN GOOD FAITH AND IS MY OPINION ONLY

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thankyou, snarling green headed person! lol
I'm soft, cute, fluffy and cuddly in real life...I just use that face to scare certain people here, and also to scare the bank...

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Indeed there is.

 

I can't remember off-hand where it is posted, but essentially we advise users to contact a Moderator or Site Helper if their posts have gone unanswered for 24 hours, or indeed if there is a pressing need for response it can be earlier.

 

By response, I don't mean that Moderators or Site Helpers must have already responded, simply that your query is unanswered at all - or perhaps you have been given conflicting information and need to know which is the more accurate response etc.

 

I think that is an excellent idea, the problem being that for "newbie" the whole site is getting so large now that is seems very easy to lose yourself on the forums. I remember (in the good old days :grin: ) when I first joined the forum and it was just picking up in pace, now it is amazing the number of posts that are made on a daily basis.

 

Unfortunately for new members they will find it difficult at times to navigate the site and also they will panic when their questions go unanswered. I think we all just have to help each other as much as possible.

 

I would also like to thank everybody on there for all of the help I have received, I will always be indebted to this forum for giving me the information to claim my charges back, also sort out some of my debts and to empower members in a way that is very unique and very special to this forum.

 

Please keep up the good work!! xx

REFUNDED

Hubbys - HSBC £4,165 paid 18/8 after MCOL issued :)

HSBC - £651 paid 18/8 after MCOL issued :)

HSBC - £147 Prel 7/8, LBA 21/8, MCOL 6/9 £241

Hubby Halifax - Prel 29/7 £215, LBA 21/8, Offer rec. £110 22/8, MCOL 6/9 £298

Abbey - £2758 - Prel 26/6, LBA 10/7 - MCOL 26/7 £3,391, offer 25/8 £1,755.94, paid £3567.32 after Case manag hearing

Barclays - £675 Prel7/8, LBA 21/8, offer received £300 MCOL 6/9 £998 - Paid £1,012 before going to Court

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whats "bump" mean please!!!

 

Bring Up My Post :)

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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ps - Bookie - While I'm here - Just wanted to thank you for replying to my Q the other night about my subscription 'problem'

 

I noticed your reply after the thread was closed but then noticed it had gone again by the next day :confused: ... dunno what happened to it but thanks anyway! :)

 

 

I was gonna PM you but obviously that isn't allowed! :p

links to my current claims ...

My claim - Yorkshire Bank Visa

chezt V RBS Mastercard

Chezt v RBS Joint Account

chezt v Abbey Credit Card

 

Settled ...

chezt V Duet Card/Creation Finance

chezt v's Studio Cards

chezt v's Littlewoods Catalogue

 

Next ...

Abbey Joint a/c & Single a/c

Barclaycard (Mine & Hubby's)

Anyone else I can think of ...! :rolleyes:

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well done most of what we are needing to know getting answered here some like me are a wee bit slower trying to answer the questions coming up by the time we are finished typing the answers are already there.

can aanswer with the quote now but how do I get the blue background

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well done most of what we are needing to know getting answered here some like me are a wee bit slower trying to answer the questions coming up by the time we are finished typing the answers are already there.

can aanswer with the quote now but how do I get the blue background

 

like this!

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[sIGPIC][/sIGPIC]

 

IF YOU HAVE FOUND MY ADVICE HELPFULL PLEASE CLICK ON MY SCALES, ALL ADVICE IS GIVEN IN GOOD FAITH AND IS MY OPINION ONLY

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whats "bump" mean please!!!

 

 

And what my non-witty, greenish grinning Grinchy friend didn't say, surprisingly since he usually likes to inundate people with his knowledge, is that BUMP is an acronym for Bring Up My Post. :cool:

 

Edit: Ooops, sorry, Chezt, hadn't seen your answer there. Sorry and thanks, then! ;-)

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oh thankyou great wormy one!

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IF YOU HAVE FOUND MY ADVICE HELPFULL PLEASE CLICK ON MY SCALES, ALL ADVICE IS GIVEN IN GOOD FAITH AND IS MY OPINION ONLY

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i want some more green lights!

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[sIGPIC][/sIGPIC]

 

IF YOU HAVE FOUND MY ADVICE HELPFULL PLEASE CLICK ON MY SCALES, ALL ADVICE IS GIVEN IN GOOD FAITH AND IS MY OPINION ONLY

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bookworm did you catch what was on the itv news just now was busy typing and missed it as you see my post came up but missing blue background jezzyjet says like this to thick to understand

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