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Clan Jessica vs British Gas electricity dept

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Here is a letter I plan to send sometime this week it pretty much eplains my situation. Any advice would be welcome!




In the last 12 months I have paid spproximately £600 (£50 pcm) in direct debits, plus £900 in additional payment for the electricity portion of my dual fuel bill with British Gas, and I have contacted you by phone several times asking if this is a fair amount to be charged.


On each occasion I contacted you, I was told to check the meter and met with an assumption that the charges were correct, and I was at fault for using too much electricity.


On Friday, May 4, after receiving an estimated online bill for almost £250 for electricity for the 47 days from February 11 to March 30, I called customer services once again and this time I spoke to a very helpful assistant, who discovered, via her computer screen, that I was on an Economy 7 tarrif – effectively I have been paying for electric heating I do not have for the last year.


The young lady I spoke to was as amazed as I was to discover my bill should HALVE, to about £33 a month, when my meter is changed to a more appropriate tarrif, which is being done within a fortnight and free of charge.


I believe this mistake should have been noticed by one of your customer services team on one of the several other times I have called in the last year to explain that I thought my electricity bills were excessive for an average-sized house with gas central heating and two occupants who work all day. I do not understand how British Gas could charge me an Economy 7 rate when you knew I had gas heating.


Therefore I am writing to ask you to repay £750 which I believe I overpayed to you in the last year. I am asking for half of what I paid in the year as this is what I was told will happen to my bill once I am put on to the correct tarrif.


I would appreciate a response to this letter within 14 days – if none is forthcoming in that time, or I do not consider your answers adequate, I will take up this matter with EnergyWatch and if necessary, take steps to reclaim this overpayment through the courts.




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Great Letter.


Given the carp these guys have come up with me, and the fact that they have not responded to a single letter I have written to them in the past 3 months, I would advise you send your letter Recorded Delivery!


I have been told in the past 2 weeks:


"We have 28 days to respond to any letters"

"We often lose letters"

"We don't have to respond to letters"



So, whilst I support you wholeheartedly, I hope you get a better response than I did.


I only ended up getting somewhere when I called BG and insisted on speaking with the Customer Escalation Department.


Good Luck.


Really hope you see your refund soon. :D

  • Haha 1

2007 Issues ALL RESOLVED

2008 Issues ALL RESOLVED

£4,200 in charges claimed back succesfully from a total of 5 Creditors

2009 Issues ALL RESOLVED

NEXT Directory - No Agreement, No Further Action **WON**

2010 Issues

Court Claim from Black Horse - AOS 22.11.10, CPR 23.11.10

Assisting Daughter with Employment Tribunal for Wrongful Dismissal/Discrimination


:) My Head is officially out of the Sand :)

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search for threads i have started. i went thru a long saga with BG electricity last year and the only thing that sorted it was a letter to the centrica CEO... his address should be in the thread

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