Jump to content


Clan Jessica vs British Gas electricity dept


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5276 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Here is a letter I plan to send sometime this week it pretty much eplains my situation. Any advice would be welcome!

 

 

 

In the last 12 months I have paid spproximately £600 (£50 pcm) in direct debits, plus £900 in additional payment for the electricity portion of my dual fuel bill with British Gas, and I have contacted you by phone several times asking if this is a fair amount to be charged.

 

On each occasion I contacted you, I was told to check the meter and met with an assumption that the charges were correct, and I was at fault for using too much electricity.

 

On Friday, May 4, after receiving an estimated online bill for almost £250 for electricity for the 47 days from February 11 to March 30, I called customer services once again and this time I spoke to a very helpful assistant, who discovered, via her computer screen, that I was on an Economy 7 tarrif – effectively I have been paying for electric heating I do not have for the last year.

 

The young lady I spoke to was as amazed as I was to discover my bill should HALVE, to about £33 a month, when my meter is changed to a more appropriate tarrif, which is being done within a fortnight and free of charge.

 

I believe this mistake should have been noticed by one of your customer services team on one of the several other times I have called in the last year to explain that I thought my electricity bills were excessive for an average-sized house with gas central heating and two occupants who work all day. I do not understand how British Gas could charge me an Economy 7 rate when you knew I had gas heating.

 

Therefore I am writing to ask you to repay £750 which I believe I overpayed to you in the last year. I am asking for half of what I paid in the year as this is what I was told will happen to my bill once I am put on to the correct tarrif.

 

I would appreciate a response to this letter within 14 days – if none is forthcoming in that time, or I do not consider your answers adequate, I will take up this matter with EnergyWatch and if necessary, take steps to reclaim this overpayment through the courts.

 

 

Jessica'smum

Link to post
Share on other sites

Great Letter.

 

Given the carp these guys have come up with me, and the fact that they have not responded to a single letter I have written to them in the past 3 months, I would advise you send your letter Recorded Delivery!

 

I have been told in the past 2 weeks:

 

"We have 28 days to respond to any letters"

"We often lose letters"

"We don't have to respond to letters"

 

 

So, whilst I support you wholeheartedly, I hope you get a better response than I did.

 

I only ended up getting somewhere when I called BG and insisted on speaking with the Customer Escalation Department.

 

Good Luck.

 

Really hope you see your refund soon. :D

  • Haha 1

2007 Issues ALL RESOLVED

2008 Issues ALL RESOLVED

£4,200 in charges claimed back succesfully from a total of 5 Creditors

2009 Issues ALL RESOLVED

NEXT Directory - No Agreement, No Further Action **WON**

2010 Issues

Court Claim from Black Horse - AOS 22.11.10, CPR 23.11.10

Assisting Daughter with Employment Tribunal for Wrongful Dismissal/Discrimination

 

:) My Head is officially out of the Sand :)

Link to post
Share on other sites

search for threads i have started. i went thru a long saga with BG electricity last year and the only thing that sorted it was a letter to the centrica CEO... his address should be in the thread

Link to post
Share on other sites

 Share

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...