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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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offer in full but cant get money PLEASE HELP!!!


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FIRSTLY I WOULD LIKE TO SAY HELLO!

I HAVE READ THE FORUM FOR MONTHS & IT HAS HELPED ME LOTS, EVEN GAVE ME THE COURAGE TO CONTACT MY OWN BANK TO RECLAIM BACK CHARGES.:eek:

I HAVE RECENTLY CLAIMED BACK £3513 FROM 'NATWEST' IT ALL WENT VERY EASY, EASIER THAN I EXPECTED!! :) I RECIEVED A OFFER LETTER FOR THE FULL ASKING AMOUNT A FORTNIGHT AGO, STATING THAT IT WOULD BE PAID STRAIGHT INTO MY ACCOUNT, WHICH I THOUGHT HAD BEEN CLOSED SINCE SEPTEMBER 2006. I WOULD HAVE PREFERED A CHEQUE BUT AFTER REQUESTING THIS THEY TOLD ME BECAUSE MY ACCOUNT WAS STILL OPEN IT WOULD HAVE TO BE PAID INTO THIS ACCOUNT, THE MONEY HAD TO STAY IN THIS ACCOUNT FOR 10 DAYS, :? THEN THEY WOULD CLOSE THE ACCOUNT & FORWARD ME A CHEQUE.

I WENT INTO MY LOCAL BRANCH YESTERDAY TO SEE WHAT WAS HAPPENING, THE ASSISTANT TOLD ME THAT THE MONEY HAD BEEN CREDITTED TO MY ACCOUNT ON THE 4TH MAY, I ASKED IF I COULD WITHDRAW IT & SHE SAID I COULDNT BECAUSE THERE WAS A MARKER ON MY ACCOUNT,

I PHONED THE NUMBER ON THE OFFER LATER & WAS TOLD THAT IT WAS COMPANY POLICY BECAUSE OF THE AMOUNT THAT IT MUST STAY IN THE ACCOUNT FOR 10 WORKING DAYS THEN THEY WILL POST THE CHEQUE OUT, THEN I WILL HAVE TO WAIT FOR IT TO ARRIVE & CLEAR , IN ALL SINCE THE OFFER IT WILL BE OVER A MONTH UNTIL I CAN GET MY HANDS ON THE CASH.:evil:

I KNOW I SHOULD BE GRATEFUL THAT I HAVE AT LEAST GOT SOMETHING BACK AT ALL, ITS JUST VERY FRUSTRATING THAT I HAVE TO WAIT SO LONG!

HAS ANYBODY ELSE HAD SIMILAR EXPERIENCE & WHY DOES THE MONEY HAVE TO REMAIN IN MY ACCOUNT FOR 10 DAYS, THEY ALSO ARE SAYING THAT AFTER THE 10 DAYS I CANT EVEN GO & WITHDRAW IT DIRECTLY FROM MY LOCAL BRANCH!!! ARE THEY IN THERE RIGHTS TO DO THIS?

I AM ALSO CONSERNED AS I HAVE AN OUTSTANDING DEBT FOR A 'BANK OF SCOTLAND' CREDIT CARD WHICH I PAY AN AGREED AMOUNT ON A REGULAR BASIS, AS 'NATWEST' IS PART OF THE 'ROYAL BANK OF SCOTLAND' CAN THEY USE THIS MONEY TO PAY THIS DEBT WITHOUT MY PERMISSION???:?

THANKS XX

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No, they can't decide what they do with it.

 

It really depends how long you have left to access the money, and how much of a fight you would like to make of it.

 

But, if they move any of that money to another part of their parent company, do not accept it.

 

At what stage did they offer to repay? (In other words, was it before court action or after, and what stage of court proceedings etc etc)

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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I AM ALSO CONSERNED AS I HAVE AN OUTSTANDING DEBT FOR A 'BANK OF SCOTLAND' CREDIT CARD WHICH I PAY AN AGREED AMOUNT ON A REGULAR BASIS, AS 'NATWEST' IS PART OF THE 'ROYAL BANK OF SCOTLAND' CAN THEY USE THIS MONEY TO PAY THIS DEBT WITHOUT MY PERMISSION???:?

THANKS XX

 

 

Bank of Scotland and the Royal Bank of Scotland are not connected

Spotnot v MBNA and their nasty solicitors (on behalf of my friend)

 

If I have helped in any way, click my scales.

 

Remember, we were all newbies once!!

 

When you win, donate!!!

 

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THANKS jonni2bad vbmenu_register("postmenu_818773", true);

 

THERE OFFER IN FULL WAS GIVEN AFTER ABOUT 8 WEEKS OF CORRESPONDING & FOR THE FULL AMOUNT I ASKED FOR, BUT BEFORE I EVEN HAD CHANCE WITH THE COURT.

 

THANKS FOR YOUR ADVICE I CAN ALEAST STOP PANICKING! I SO NEED THIS MONEY, ALOT OF THE CHARGES OCCURED WHEN I WAS REALLY ILL, THEY JUST SPIRALLED OUT OF CONTROL & NOBODY FROM THE BANK GAVE A STUFF I WAS ILL! THIS & NOT BEING ABLE TO WORK LEFT ME IN FINANCIAL DIFFICULTIES!

 

CAN ANYBODY ADVISE MY ON WHY THEY ARE HOLDING ONTO THE MONEY FOR 10 DAYS IS THIS NORMAL PROCEDURE?

 

THANKS

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I would think normal administration period. It is most probably 10 working days, which will make it a 2 week wait. Sorry.:(

A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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Thanks For That Parkvale

Just Gettin A Little Impatient!!

But Also Feel Really Bad As Some People Still Have Ages To Wait Until They See ThERE Money!

I Should Be Grateful My Situation Went Smoothly

I Wish You All The Best With Your Claim :) Xxx

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Thanks alot. You will win. Its amazing how you control your patience.

A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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nat west made me an offer yesterday which i have siad i will accept but on my condition that they send me a cheque made payable to myself, i don't want it swallowing up as nat west see fit. do they have the right either legally or contractually to decide what to do with what is effectively OUR money. I have a dormant account with Nat West and want the cheque to be paid into the bank account i am using now with an alternative bank ?? does anyone know if Nat west have sent cheques out as i have insisted to previous claimants ??

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  • 2 weeks later...

hi if u read my thread on nat west successes u will see the troubles i had with nat west and how i finally got my money from them by chq even tho i had an outstanding loan a/c that was with credit management

good luck

jks2301

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