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Nat West Claim - Help Please


judge dredd
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Hi, hope someone can please help me with this query. I made a claim against the NatWest in relation to unfair bank charges in the sum of £1969.32, the good news was they offered settlement of £1785 which they asked me to complete a form and return.

 

I accepted the settlement on one condition, namely that they send their cheque to my husband, which I informed them of on the form and then signed underneath.

 

The bank account held with the NatWest was a business bank account and I was charged for absolutely everything, over the two year business period they charged me in excess of £4500, which included overdraft facility fees and referrals, as well as charges.

 

I was a small business in retail and really could have done with the help, which I did get at a cost. Eventually I closed the business and the bank closed the account.

 

They have now taken it upon themselves to release the claim, against my basis of settlement and pay themselves (into the account they closed!), as they realise I have debts with others, therefore they have treated themselves as a priority creditor.

 

Can I still take this to the County Court, or do I have to accept the settlement payment as technically they have settled but have paid the money into their own account (which was my old business account), or is there any other option available. Appreciate any help and advice. Thanks

 

Judge Dredd:evil: :?

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Hi judge dredd, welcome on board the nat west forum!!

 

Do you have anything in writing to say that the account had been closed by nat west? As the problem with them is that they pretty much always pay into an open account when we reclaim charges from them. But if you have confirmation that the account had been closed, I'm not sure how they could have done this. :-?

 

Another thing, do you still have debts with nat west? As this would explain why the account had been left open. This could be an old overdraft, loan, etc.

 

Post back and let us know a bit more and hopefully you'll get the right advice on this. Hedgey xxx :p

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Hi Hedgey,

 

Thanks for your response, the only correspondence we have is that the account would only accept credits, there has been no letter to inform me that the account is closed, however, during telephone conversations with various departments they have stated that the account is closed. The online banking facility has been withdrawn therfore i can no longer see the account, i do not receive statements.

 

I have an overdraft of £10700 which remains outstanding, hence the account being able to accept credits. I still have the cheque books and paying in books, which have never been requested back. Does this help you?

 

Thanks Judge Dredd

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Hi again Judge Dredd,

 

That's a lot clearer - soz for asking so many questions before!

 

The account won't be fully closed until the outstanding overdraft is cleared. Basically, because you still have this debt with nat west - you'll find that yes - they can and will use the reclaimed bank charges to pay off part of the overdraft.

 

The only positive way to look at this is that at least the debt will be reduced much more quickly than it would have been. Personally, I think it's a bit rotten as their ridiculous penalty charges probably contributed to you having to have the overdraft in the first place. But our ex-bank expert always advised that nat west are in their rights to do this.

 

Because you formally accepted the offer, I doubt that you can still take them to court as any judge may look unfavourably on you doing so if they've offered to refund all charges.

 

Sorry I can't give you a more positive answer - but somebody may correct me if I'm wrong on this. And for what it's worth, from the sounds of it nat west have treated you pretty shabbily in the past and I really do hope you're free and clear of them soon.

 

Best wishes and good luck, hedgey xxxxxx :)

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One last thing - I've sent you a PM. Have a read of it - may be helpful! xxx ;)

Can't find what you're looking for? Please have a look at Michael Browne's

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*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

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hi judge

 

If the claim is for £1969 im assuming that the claim is for a private account is that correct as u then state that they charged u £4500 on the business account.............

 

Have u claimed for the bus account??????

 

If not start claiming for it, look at CI as they are probably charging u 29.8% interest ??????

 

Please clarify what is happening and we'll see if we can help further

 

Scott

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Hi Scott

 

Sorry, the claim for £1969 is in relation to the business account, the other charges which make the total up to £4500 are for fees such as overdraft facility Fee and reviewing facility fees, and i did not think that i could claim these fees back so i only put down the charges for exceeding the limit, refused direct debits, returned cheques, etc.

 

Does this help?

 

Judge

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