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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
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Barclaycard taking me to court via Moorcroft


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I am no longer welcome on CAG

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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I am no longer welcome on CAG

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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I sent the disclosure of information letter on the 14th May. So they have had 28 days to provide the CCA so far. Only thing is the court is giving them another 28 days to provide the information so does that make any difference to the time scale for them to produce the CCA?

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I sent the disclosure of information letter on the 14th May. So they have had 28 days to provide the CCA so far. Only thing is the court is giving them another 28 days to provide the information so does that make any difference to the time scale for them to produce the CCA?

 

In practice, it does... they have the 28 days the court gave them. Can you post what the court has ordered (minus personal details).

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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Here's a copy of the letter I received Saturday morning. I must admit I'm a bit pi**ed off if they get extra time to try and wriggle out of it as they started the procedings.

scan0006.jpg

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That looks like a standard court letter. Might suggest you contact Laiste, and ask her if she would like to comment. Seems like maybe you might want to apply to the court to force them to disclose the required information. http://www.consumeractiongroup.co.uk/forum/member.php?u=30892

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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Hi Joe,

 

I got your PM. The problem is I cannot read the letter as the text is too small! Can you either enlarge the text or copy and paste the details up on your thread, whichever is easiest and I will come back to you on it.

 

Regards,

 

Laiste.:)

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Hi Joe,

 

I got your PM. The problem is I cannot read the letter as the text is too small! Can you either enlarge the text or copy and paste the details up on your thread, whichever is easiest and I will come back to you on it.

 

Regards,

 

Laiste.:)

 

 

Laiste, it's just the standard letter saying that the court has recieved the defence, and that the claimant may contact Joe direct to attempt to resolve the dispute. if the claimant wishes to proceed he will inform the court, and he has 28 days to make up his mind or the case will be stayed.

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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Thanks for answering so quickly Laiste ;) .

Here's what the letter said;

"I acknowledge receipt of your defence. A copy is being served on the claimant (or the claimant's solicitor). The claimant may contact you direct to attempt to resolve any dispute. If the dispute cannot be resolved informally, the claimant will inform the court that he wishes to proceed, The court will then inform you of what will happen.

Where he wishes to proceed, the claimant must contact the court within 28 days after receiving a copy of your defence. After that period has elapsed, the claim will be stayed. The only action the claimant can then take will be to apply to a judge for an order lifting the stay."

As I have asked for information under the disclosure rules, instead of just passing on a copy of my defence to Barclaycard shouldn't the court be making them provide the information I asked for?

It just seems wrong that Barclaycard start the court process, won't provide information when asked for and then are given another 28 days to sort their paperwork out which should have been in place when they started the process.

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Thanks for answering so quickly Laiste ;) .

Here's what the letter said;

"I acknowledge receipt of your defence. A copy is being served on the claimant (or the claimant's solicitor). The claimant may contact you direct to attempt to resolve any dispute. If the dispute cannot be resolved informally, the claimant will inform the court that he wishes to proceed, The court will then inform you of what will happen.

Where he wishes to proceed, the claimant must contact the court within 28 days after receiving a copy of your defence. After that period has elapsed, the claim will be stayed. The only action the claimant can then take will be to apply to a judge for an order lifting the stay."

As I have asked for information under the disclosure rules, instead of just passing on a copy of my defence to Barclaycard shouldn't the court be making them provide the information I asked for?

It just seems wrong that Barclaycard start the court process, won't provide information when asked for and then are given another 28 days to sort their paperwork out which should have been in place when they started the process.

 

Your welcome Joe, no problem!:-)

 

What you have to bear in mind is that B/Card intend to be as uncooperative as they possibly can get away with! In their minds, the more they frustrate you, the more likely you are to give in! They want to psyche you out, for want of a better expression and will use your unfamiliarity with the legal process to achieve this.

 

If we consider your situation thus far, you have requested info that they have yet to furnish, that's standard fayre, I'm afraid! They are not being given another 28 days, it is normal procedure that once you file a defence, the Claimant has 33 days days in total (28 + 5 for service) to indicate that they wish to proceed with the claim. One thing you will have to get used to, is that the wheels of justice don't move quickly!:o So if you are an impatient person, I'm afraid it's going to drive you mad! I am not being flippant, it's just I see people getting very annoyed and frustrated and unfortunately there is nothing you can do about the speed at which the legal process moves! I do appreciate that B/Card not supplying info is not acceptable, but once they have exceeded your deadline, you send them a further letter demanding it forthwith. In that letter you also threaten them that you will seek an Order from the Court compelling their compliance. This may or may not produce said info, if not you carry out the threat and the Judge will compel them to furnish said info. Also, their unreasonabless can be used to your advantage, which would be detailed in the Application Notice seeking the Order! So every cloud...and all that!;) It might be frustrating now, but you can turn the negative into a positive! Judges don't like Companies/individuals that try to obstruct the legal process and it will have a bearing on the case ultimately, given that you will take every "appropriate" opportunity to mention it!;)

 

It is not incumbent upon the Court to force B/Card to furnish said info unless you have filed an Application Notice stipulating that you require it. Coming back to your original point, for the purposes of starting a claim they no doubt did/do believe they have their paperwork in order; whether or not they have assisted you in filing a defence and c/c by providing you with what you need is quite another matter, I'm afraid!

 

I hope this helps.

 

Regards,

 

Laiste.:)

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Thankyou for clearing it up for me Laiste, you're a sweetheart.;-)

Just one question, how long should I leave it before asking the court to order them to disclose the info I require? Should I do it now or wait for their 33 days to expire?

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  • 3 weeks later...

Phoned the court today.

The case has been stayed as Barclaycard has not been back in contact with them to provide the information I asked for or to respond to the court papers . I have a feeling that they haven't got my CCA and know it will be thrown out if they try to pursue it.

Is there any way to force their hand or to get the court to throw the case out?

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How long has the case been stayed for? I presume this is to give Barclaycard more time to come up with the relevant documents?

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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  • 1 month later...
it has been stayed for about seven weeks. I don't see why I should have to go through the stress of waiting when they instigated the court case in the first place.:mad:

 

Joe,

 

I think your seven weeks must be up soon. Has there been any progress? Have BC provided anything? Is the stay still in place?

 

Cheers

 

Wobbles

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Got a letter from Cabot this morning with a cover note from Barclaycard informing me the account had been assigned to Cabot, who in turn inform me they have bought the debt.

This has been stayed in the County Court since 30th August last year! Is it lawful for Barclaycard to sell it on when it is still in court?

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