Jump to content


  • Tweets

  • Posts

    • Hi   I assume it is this link if you could clarify:    Nest | nest.gov.wales NEST.GOV.WALES Welsh Government Warm Homes Nest Scheme    
    • Me Borrowed a large sum from someone.  Was unsecured.  Couldn't repay. So they got a ccj. Can't pay that either. So they applied to my bank with an interim 3rd party court order to "freeze" account.   Assume they think I'm hiding a ton of £s - which I am not.   I have no savings and barely any £s per month.  So just am curious what will happen next?  
    • Hi   Are you asking this on behalf of someone and if so we would need more details?   When you say 3rd party order for an unpaid debt exactly what is the debt and by who?
    • If someone only receives a Govt benefit - ie working tax credit - and barely has enough money to pay for food, utilities, public transport and general essentials - what happens if their bank receives a 3rd party order to freeze the account because of an unpaid debt and a mistaken assumption that account holder has hidden funds/savings ?  Does the bank allow the account holder access to the bank to pay for life essentials?  Or does the bank literally freeze the account so nothing can be bought, no bills paid for ?   
    • Hi   As promised here is a response I have put together for you please fully amend as required   Dear XXXXXXXXXX   Complaint Reference: XXXXXXXXXXXXX   Further to your correspondence on XX/XX/2021 I find your response unacceptable for the following reasons:   You felt there was a data breach due to maladministration as we had the incorrect email address for you. As previously advised, the email was not sent to another individual but was undelivered due to having the incorrect email address. I   have requested a copy of the undeliverable message from our IT team. Once this has been received, I   will forward it to you. This has not been reported to our data protection officer as there was no breach. I  did also try to contact you by telephone to get the correct email address after it was returned to us, but there was no answer   I disagree with the above for the following reasons:   a) The Housing Association that sent it to the incorrect email address  b) The Housing Association were fully aware of my email address as you have been responding to myself at my email address even when I initially reported this and had a response from your online portal. c) This was a potential Data Protection Breach irrespective that it was undelivered and should therefore be reported to your data protection officer. d) You were responding to my emails at the correct email address and the as previously stated when I initially report this and got a response from your online portal to my email address, you incorrectly sent the response to an email address due to typo errors in that email address by the individual that sent.  e) If the individual that sent that email to the incorrect email address due to typo errors was yourself then you have a Conflict of Interest in dealing with this matter as it involves yourself and someone else should be responding to that matter therefore I require clarification if it was indeed yourself that sent the email to the incorrect email address.   You feel that this should be a stage 2 as your response was out of time due to having the incorrect email address. You received the response one week after it had been originally sent, once you provided the correct email address. This would not meet the criteria for escalating to stage 2. I  had already offered compensation of £25 for the delay in responding to your complaint. My colleague that reviewed this for stage 2 has advised that an additional £25 could also be offered to compensate for the delay caused by not having the correct email address.  Please note any compensation awarded would be offset against outstanding arrears in the first instance should there be any on your account.   I disagree with the above for the following reasons:   a) Your initial response was sent to an incorrect email address due to typo error irrespective that it was received one week later it was still out with the agreed stage 1 Time Limits therefore should be dealt with as a Stage 2 Complaint    Contents insurance is the responsibility of the resident to arrange. You are aware when you take on your tenancy that your personal belongings are your responsibility to repair and maintain, not A2Dominions. As such, any insurance to cover these items would have to be arranged by the tenant. There is no requirement for us to advise of this. Your tenancy agreement gives a comprehensive overview of what is A2Dominion responsibility. Should you have any queries about these. you can refer to the document   I disagree with the above for the following reasons:   a) As I was not aware of this by your staff when I took out this tenancy but you point out I was made aware therefore I would like to be provided with evidence from my housing file that I was informed of this when signing this tenancy agreement. If you cannot provide this then you cannot state that I was made aware at the time of taking up this tenancy. b) You point out their is no requirement for you to advise of this which I find astounding for any Housing Association to state this as they should be making any new tenant fully aware that Contents Insurance is required and the reason.   I  have been informed that the flood affected many members of the community that day. There were so many people affected that a local support group was also set up. This shows that the issue was widespread, not just limited to affecting your property and also proves that the issue stemmed from a wider mains issue. I do appreciate that there was a blockage in your drain which exacerbated the issue within your property, but as advised in my stage 1 response, this was attended within our urgent call out timeframe of 24 hrs. This was then passed back to Pyramid Plus as they were unable to dear the blockage, and follow on works were arranged. We are unable to attend to issues until we know about them, and we attended as soon as this was reported to us.   I disagree with the above for the following reasons:   a) In a previous response you blamed the mains water companies issue therefore not the Housings issue now you have changed it to a wider mains issue yet as I preciously asked to be provided with evidence again you have failed to provide that evidence. b) The blockage which you have previously been in denial about and suddenly admitted and openly blamed the main previously you have know admitted. As this blockage I within your property boundaries and is inside internal in my property the Housing is responsible for that issue and the further damage caused. In reference to your request for the previous reports by other residents, we would be unable to provide that information to you. We cannot discuss any reports by other residents under any circumstances   I disagree with the above for the following reason:   a) My request for how may tenants have complained about this you previously stated 'your system does not allow you to find this information' and now it is 'we cannot discuss reports made by other residents under any circumstances' I find this completely unacceptable as I did not ask this I only ask how many tenants had complaint about this issue whether it be one or ten as an example how difficult can it be as this does not breach any data protection laws and if you still insist on this approach then you can provide my with with full and I do mean full clarification as to your reason with which article and section of the data protection act you are using for your failure to comply with a reasonable request and your failure still to explain FOI.    
  • Our picks

Moneyhelp Vs Barclaycard **WON**


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5055 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

  • Replies 201
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Thanks animal ;)

 

Tried to call Barclaycard today as it has been 7 days since I sent my SAR, nothing showing up on Royal Mail Tracker.

 

Kept getting cut off from Barclaycard customer services on 0870 154 0154.

 

Went to my local branch of Barclays and explained that I just wanted conformation that they received my letter. The nice lady on the desk told me to use their phone and call customer services which was #1 on their phone.

Guy from Barclaycard told me they now have a special number to deal with the mountains of claims they are receiving and my letter has probably been received but sitting in a stack of letters waiting to be looked at.

I told him that they have 40 days and I will be sending another letter, he said I should hear in the next few days.

 

I wont hold my breath. The cheque hasn't been cashed yet either.

Link to post
Share on other sites

Wouldn't worry too much.

 

I still don't have confirmation of letters that i sent to them 3 months ago (which they have replied to) Just keep your slips ;o)

 

Cut off from customer services. Seems to be a ploy of theirs when talking about/chasing SARS. 3 hours on hold or cut off.

 

I complained through their website and they told me (idiotically) to call their customer service line. You couldn't make this stuff up.

 

After you 40 days are up try [email protected]

 

Really helpful girl and delivers everything she promises.

  • Haha 1
Link to post
Share on other sites

Hiya moneyhelp. Im just joining your thread. :D

  • Haha 1

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

Link to post
Share on other sites

  • 2 weeks later...

Hi there. I imagine you will receive copy statements up to around June 2004 shortly. They will then tell you that the earlier records are stored on microfiche and will take longer to access,, You will get them all eventually, but as animaleyes says, be prepared for a long wait....

I won against MBNA, Nat West , Barclays, Barclaycard and PPI payments from Barclaycard

Abbey National still to go.... what will I do with my spare time?

Link to post
Share on other sites

Yes I was reading the sticky on here today.

 

Goodness me why do they have to make our lives so damn difficult. I am really loosing my patients with these fecking banks. :-x:-x:-x:-x:-x:-x

Link to post
Share on other sites

Not quite as helpful as she was with me but I guess they are being totally swamped and one girl alone cannot do everything hey.

 

At least you have some kind of response and know that they have received your request etc. 2 weeks is not a huge amount of time. My request got to about day 92 i think. :) lol

 

 

Good work with the tel numbers too ! I should have done that. The customer service guys just put you on hold forever! Direct lines to the DP team is a good idea.

Link to post
Share on other sites

Hi,

 

I sent my SAR off on the 02May recorded delivery and recieved my statements on the 26th May, They're swines because they only included statements from 2004! and I opened my credit card account in 2001!!!!!

Link to post
Share on other sites

These doo seem to be the worst for sending out statements.

As long as you keep to your time scales. Then send the non compliance, they do huff and puff a bit, but in the end they always send them.

  • Haha 1

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

Link to post
Share on other sites

  • 2 weeks later...

You could be in for a wait...

 

I asked for mine in Nove 06 and still they keep fobbing me off. I have now got most of mystatements, but there's still a chunk of 18 months worth that they either haven't got or are holding back for some reason.

 

Here's the main guy for getting hold of your statements:

 

Adrian Ruffhead

Barclays Legal & Compliance

Litigation & Disputes

Level 29

One Church Place

London

E14 5HP

 

email: [email protected]

 

If you email him he does ususally respond the same day.

 

It might help speed things up for you... you never know.

 

Maxine

:-)

  • Haha 1

Moodle

Link to post
Share on other sites

Maxine,

 

Thank you so much for all the information.

 

I will get onto them this week without a doubt. I was warned that Barclays were one of the worst to deal with and I guess they are living up to that.

 

That is so ridiculous having to wait since November, did they send a few then say the rest was on computer, or are they just being a pain in the backside?

 

I wish you well in your claim and I will watch your thread with interest.

 

Thanks again!

Link to post
Share on other sites

I hope the info above will be of some good use to you.

 

I didn't receive any statements for months... I kept phoning and writing... I started a non-compliance court case, which I have a hearing date for in July.

 

Then... eventually I got Ruffnuts contact details... He sent me a bundle of statements out... but there were chunks missing. I am still chasing them up now.

 

I have a feeling that they really don't have any data for that period and they are trying to fob me off with fake statements to that I drop the non-compliance case. The dodgy statements have a balance of zero and no tranactions listed. It's all a bit dodgy.

 

But hey... you might have better luck and get ALL of your statements in one go from Ruffnuts. I'm sure if your data is available then he will send them out to you.

 

Many people are begining claims with estimated amounts and winning... although some members don't advise going down the estimated route, but it has definitely been a winner for many. If Barclaycard are willing to pay up on exaggerated estimated claims, rather than go to court... then the chances are they really have lost chunks of data for many accounts that they are legally obliged to keep for six years. The risks of them being fined for this is far greater than paying out estimated amounts.

 

Some people have also found that when they get their bundle of statements, many of them are dupilcates.

 

So good luck with gettig them and when they arrive double check that they are all there.

 

Best of luck,

Maxine

:-)

Moodle

Link to post
Share on other sites

Good luck indeed. I have to say Barclaycard and MBNA have by far been the biggest nightmare for me. As I said above B''card took about 83 days in total to provide me with my statements. It was only cos i was broke that i didnt file for non compliance lol .

 

Keep the faith. You'll get their eventually, even if it feels like you won't at the moment :)

  • Haha 1
Link to post
Share on other sites

 Share

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...