Moneyhelp Vs Barclaycard **WON**

[moneyhelp]

Have just written up my request for all my charges and will send today along with £10 by recorded delivery.

Used this address:

Barclaycard

1234 Pavilion Drive

Northampton

NN4 7SG

[animaleyes76]

Good luck.

 

I hope you have a lot of patience

 

[moneyhelp]

Thanks animal

 

Tried to call Barclaycard today as it has been 7 days since I sent my SAR, nothing showing up on Royal Mail Tracker.

 

Kept getting cut off from Barclaycard customer services on 0870 154 0154.

 

Went to my local branch of Barclays and explained that I just wanted conformation that they received my letter. The nice lady on the desk told me to use their phone and call customer services which was #1 on their phone.

Guy from Barclaycard told me they now have a special number to deal with the mountains of claims they are receiving and my letter has probably been received but sitting in a stack of letters waiting to be looked at.

I told him that they have 40 days and I will be sending another letter, he said I should hear in the next few days.

 

I wont hold my breath. The cheque hasn't been cashed yet either.

[animaleyes76]

Wouldn't worry too much.

 

I still don't have confirmation of letters that i sent to them 3 months ago (which they have replied to) Just keep your slips ;o)

 

Cut off from customer services. Seems to be a ploy of theirs when talking about/chasing SARS. 3 hours on hold or cut off.

 

I complained through their website and they told me (idiotically) to call their customer service line. You couldn't make this stuff up.

 

After you 40 days are up try [email protected]

 

Really helpful girl and delivers everything she promises.

[sea-sidelady]

Hiya moneyhelp. Im just joining your thread.

[moneyhelp]

Thanks Animal, I'll use that email addy if I get no joy

 

Morning Seaside Lady ;-)

[moneyhelp]

10 days and still no word. So much for customer relations They haven't even signed for my SAR.

 

I can feel a loooong wait coming on. I may just drop them an email.

[moneyhelp]

Edited

[standingupformyself]

Hi there. I imagine you will receive copy statements up to around June 2004 shortly. They will then tell you that the earlier records are stored on microfiche and will take longer to access,, You will get them all eventually, but as animaleyes says, be prepared for a long wait....

[moneyhelp]

Yes I was reading the sticky on here today.

 

Goodness me why do they have to make our lives so damn difficult. I am really loosing my patients with these fecking banks. :-x:-x:-x:-x:-x

[moneyhelp]

Edited!

[animaleyes76]

Not quite as helpful as she was with me but I guess they are being totally swamped and one girl alone cannot do everything hey.

 

At least you have some kind of response and know that they have received your request etc. 2 weeks is not a huge amount of time. My request got to about day 92 i think. lol

 

 

Good work with the tel numbers too ! I should have done that. The customer service guys just put you on hold forever! Direct lines to the DP team is a good idea.

[moora moo]

Hi,

 

I sent my SAR off on the 02May recorded delivery and recieved my statements on the 26th May, They're swines because they only included statements from 2004! and I opened my credit card account in 2001!!!!!

[moneyhelp]

Thanks animal. But she did reply to me so I guess thats a bonus

 

Have you read this moora moo http://www.consumeractiongroup.co.uk/forum/barclaycard/50148-barclaycard-microfiche-they-wrong.html

 

Don't give up, it's your money so go for it!

[animaleyes76]

Indeed

 

 

 

Barclaycard are the worst i've experienced and I had to deal with MBNA which says a lot really. Hold on in there and it will come good!

[sea-sidelady]

These doo seem to be the worst for sending out statements.

As long as you keep to your time scales. Then send the non compliance, they do huff and puff a bit, but in the end they always send them.

[moneyhelp]

Update:

 

Barclaycard cashed cheque 29/5/07

 

Still no statements, they have until 20/6/07. Then it's non compliance.

[maxine989]

You could be in for a wait...

 

I asked for mine in Nove 06 and still they keep fobbing me off. I have now got most of mystatements, but there's still a chunk of 18 months worth that they either haven't got or are holding back for some reason.

 

Here's the main guy for getting hold of your statements:

 

Adrian Ruffhead

Barclays Legal & Compliance

Litigation & Disputes

Level 29

One Church Place

London

E14 5HP

 

email: [email protected]

 

If you email him he does ususally respond the same day.

 

It might help speed things up for you... you never know.

 

Maxine

[moneyhelp]

Maxine,

 

Thank you so much for all the information.

 

I will get onto them this week without a doubt. I was warned that Barclays were one of the worst to deal with and I guess they are living up to that.

 

That is so ridiculous having to wait since November, did they send a few then say the rest was on computer, or are they just being a pain in the backside?

 

I wish you well in your claim and I will watch your thread with interest.

 

Thanks again!

[maxine989]

I hope the info above will be of some good use to you.

 

I didn't receive any statements for months... I kept phoning and writing... I started a non-compliance court case, which I have a hearing date for in July.

 

Then... eventually I got Ruffnuts contact details... He sent me a bundle of statements out... but there were chunks missing. I am still chasing them up now.

 

I have a feeling that they really don't have any data for that period and they are trying to fob me off with fake statements to that I drop the non-compliance case. The dodgy statements have a balance of zero and no tranactions listed. It's all a bit dodgy.

 

But hey... you might have better luck and get ALL of your statements in one go from Ruffnuts. I'm sure if your data is available then he will send them out to you.

 

Many people are begining claims with estimated amounts and winning... although some members don't advise going down the estimated route, but it has definitely been a winner for many. If Barclaycard are willing to pay up on exaggerated estimated claims, rather than go to court... then the chances are they really have lost chunks of data for many accounts that they are legally obliged to keep for six years. The risks of them being fined for this is far greater than paying out estimated amounts.

 

Some people have also found that when they get their bundle of statements, many of them are dupilcates.

 

So good luck with gettig them and when they arrive double check that they are all there.

 

Best of luck,

Maxine

[moneyhelp]

I have sent this email to Mr Ruffhead @ [email protected] this morning...

[maxine989]

I have sent this email to Mr Ruffhead @ [email protected] this morning...

 

Lets hope this does the job.

 

Fingers crossed.

 

Max x

[animaleyes76]

Good luck indeed. I have to say Barclaycard and MBNA have by far been the biggest nightmare for me. As I said above B''card took about 83 days in total to provide me with my statements. It was only cos i was broke that i didnt file for non compliance lol .

 

Keep the faith. You'll get their eventually, even if it feels like you won't at the moment

[moneyhelp]

Thanks guys, I will update when/if I get any news.

[maxine989]

don't suppose you've got an email back yet??