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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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bank charges


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hi this is my first thread and though i had better post something...... i guess i had better start off with my name is bernice..... im dating Dave the administrator of the website....im sure he has mention me here and there!! So if you have heard anything about me i hope its all good.

Seen as this is his website i thought it was only right to become a member.

Anyways enough about me, I'am going to browse the website now.

 

cheers

bernice

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Hi Bernice, funnily enough Dave has mentioned you from time to time. LOL. You've got yourself a good bloke there so I'd hold on to him if I were you.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Guest ChloeJane

Hi Bernice!

 

I don't know Dave that well but thought I would use my message to you to perhaps use womans charm, ...........(winks)............to ask him when the chat room will be back????!!!!!!!!!!

 

(I know I will get into trouble for that one ...but hey...I miss it!)

 

They are all great here and maybe we can get you addicted to chat when it is back to pop in and say hi to some of us and give us the low down on Dave!

 

So hi from me! I like the name! Look forward to catching up.

 

CJ...

 

(Apologies for asking about the chat room but I couldn't resist and the right amount of charm from Bernice and we might get it back!?) cheeky me! Have to try!!

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Ooh CJ, you minx. LOL:p

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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does anyone have experience of reclaiming ccredit card charges .i had an associates card with500pound credit limit then got behind with payments.i have paid 500 back but still owe 1000pounds as it was sold to a debt collection company but virtually all of this is charges for late payments to associates .

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Hi buffallo

 

I've only had one small cc claim which I just added on to by bank charges claim.

 

Take a good look at the FAQ's and step by step instructions you'll find there. When you're ready start your own thread in the appropriate forum and I'm sure you'll get advice and support.

 

The Debt Forum may be useful to look at too as there are lots of threads dealing with debt collectors.

 

http://www.consumeractiongroup.co.uk/forum/

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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