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I sent my LBA off on the 28th April which gave them till the 11th May for the 14 days up but i received a letter stating the normal "please be assured our fees are reasonable and competitive ect"

Firstly what do i do next

Secondly do i have to wait till the 14 days are up

Im so glad people oin this site know what they are doing i would be lost with out it.

Thank You

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have you sent your schedule of charges to A&L?

dont add the 8% interest at this stage,

there is a good template to follow in the bank template letters that will give you a rough idea where to go next

have a good look at the time table of how to proceed with your claim and stick to it

good luck

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