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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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PPI Successes [NO QUESTIONS or EXPLANATIONS PLEASE] - just Bank/How Much with a link to your thread.


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To put the account where it would have been means at least that they repay the premium payments and the interest charged on them.

 

You could also argue that to truly put things back where they would have been, they should also repay you the money you would have had to have shelld out to borrow the money to pay the premium payments and interest or the amount of money they have made in profit in keeping the premium payments and interet for as long as they have (principle of restitution)

 

 

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hello steve and beachcomber60,

thank you for your reply's and iam also glad iam not the only 1 bc have tried doing this to,

the answer to the question is no this doesnt bring the account in credit,

am i in my right to write to bc and request a cheque rather then it b paid towards my bc?

 

also i always asumed,correct me if iam wrong,but a refund is given back to the customer not back to the company???

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Hello ceri,

 

sorry you are disapointed but they can do this if the account is in arrears they can offset the arrears with the PPI refund. At least it will have reduced the amount you owe which should help cut down future interest on the amount.

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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Well done:D

 

the more posts on this thread the better. Enjoy your win and thanks for posting it up. ;)

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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Hi all

 

I won my pre 2004 loan claim against Black Horse. They have told me that I will get back the amount of the PPI plus interest and simple interest. Also my monthly loan repayments will go back to what they would have been without the PPI.

 

I am now waiting for my money back. They said 3-4, (2 to go), and when I asked if the money was being paid directly back to me, I was told, that it would be, because my account was not in arrears.

 

My first letter was sent in May, so I am glad it will soon be over.

 

FUWIA

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Let me know when you have your money back in your hand and I will stick a great big won on your thread title.

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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Hi aa

 

Do I sense a hint of skepticism?? if so I know what you mean. I keep thinking it's too good to be true, but I have had a letter from them saying that they will pay the amount of the PPI with all interests. I sent an acceptance letter back subject to them giving me a break down of how they have come to the payment. I have also had to conversations with them, recorded the name of the person I spoke to, the date and time of the call, should they go back on their word.

 

As soon as I hear more, I will let you know, so that hopefully you can slap that WIN across my post.

 

Thanks for your time, help, and advice during this stressful time.

 

Regards

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im new to this part of the forum and would just like to know a few things about claiming ppi back. i have had two loans in the past 6 years with welcome finance and was told at the time i had to take out the payment protection other wise they were unable to give me the loan is that right? i borrowed 1500 each time and ended up paying back about 4000 on each loan back. most of this was ppi would i have a case to claim this back even though i paid the loans off? i also have a car which im paying 240 a month on thankfully ends this month which i have been paying for 4 years the car was worth 7000 when bought so i have paid 11500 back on that which im not totally sure if it has ppi on it. i can remember at the time that i had to take extra something or again would not get the finance. the previous car before that was also the same scenario but paying 230 a month over 4 years on a car for 5000. that was also with welcome finance. the thing with this one was i had ppi and the car got written off after 3 years into the loan. i got 1500 insurance for the car but still had to pay around 2000 even after taking off the 1500 insurance i got for the car. do i have a claim with any of these? if i could i think amount would be 1000s.

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Just to keep things straight and uncomplicated, please start your own thread in the PPI forum. You can do this by clicking on this link, add a suitable title and away you go.

 

http://www.consumeractiongroup.co.uk/forum/newthread.php?do=newthread&f=111

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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Hi everyone:)

 

Mr L has just had a letter from BOS re: an old Sainsbury's loan (repaid early a couple of years back) - as he is a 'valued customer' they are willing to pay him back an amount that will put him in the position he would have been in if he had never had the PPI. They are not admitting liability (of course) and have not said how much he will be getting yet, but payment has been promised within the next month:D

 

This has taken some six letters - although this was mainly because of some confusion between their departments - and about three months. No need for the FOS on this one either:)

 

Will update the relevant thread in a mo.

 

Thanks for all help received with this!

 

Regards,

 

Landy x

LTSB PPI on various loans (current/settled) - Refunded inc 8%

 

MBNA 1 Charges - Refunded inc CI

 

MBNA 1 PPI - Refunded

 

MBNA 2 Charges - Refunded inc 8%

 

MBNA 2 PPI - Refunded

 

MBNA 2 Accident Ins - Refunded

 

Swift Advances (settled) Mortgage Charges -Partially refunded

 

Swift Advances (settled) Mortgage PPI - Refunded inc CI & 8%

 

Sainsburys (settled) Loan PPI - Refunded inc CI +8%

 

Sainsburys (closed) Card Charges - Refunded inc CI + 8%

 

M&S Money (closed) Card Charges - Refunded inc CI

 

M&S Money (closed) Card PPI - Refunded inc 8%

 

Direct Line (settled) Loan PPI - Refunded inc CI + 8%

 

Debenhams Card (closed) PPI - Refunded inc 8%

 

Swift Mortgage Charges -Refunded

 

Hitachi Finance (closed) Charges - Refunded

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Landy just picked up this message of yours via email to my phone so just had to login to congratulate you so a very WELL DONE it has brightened my day PFx

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Landy just picked up this message of yours via email to my phone so just had to login to congratulate you so a very WELL DONE it has brightened my day PFx

 

PF a really big THANK YOU goes to you - I couldn't have done anything like this without your help over the last few months:D

 

Regards,

 

Landy x

LTSB PPI on various loans (current/settled) - Refunded inc 8%

 

MBNA 1 Charges - Refunded inc CI

 

MBNA 1 PPI - Refunded

 

MBNA 2 Charges - Refunded inc 8%

 

MBNA 2 PPI - Refunded

 

MBNA 2 Accident Ins - Refunded

 

Swift Advances (settled) Mortgage Charges -Partially refunded

 

Swift Advances (settled) Mortgage PPI - Refunded inc CI & 8%

 

Sainsburys (settled) Loan PPI - Refunded inc CI +8%

 

Sainsburys (closed) Card Charges - Refunded inc CI + 8%

 

M&S Money (closed) Card Charges - Refunded inc CI

 

M&S Money (closed) Card PPI - Refunded inc 8%

 

Direct Line (settled) Loan PPI - Refunded inc CI + 8%

 

Debenhams Card (closed) PPI - Refunded inc 8%

 

Swift Mortgage Charges -Refunded

 

Hitachi Finance (closed) Charges - Refunded

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I posted a month ago as the FOS had just upheld my complaint against Firstplus for mis sold PPI. FP did not respond to any correspondence form FOS so complaint upheld based on my info. They were given one month to respond and have now done so agreeing to repay PPI etc as "gesture of goodwill" but as with many others have refused to pay the compensation element. I am considering whether to go back to the ombudsman but would be interested to hear from anyone who has had received monies back from FP and how long it took them to pay up after reaching this stage.

 

I've been told 8 - 12 weeks but this seems an unnecesarily long time.

 

Any info would be welcome.

 

Thank

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Well done to all of the above successes.

 

Landy

Pecky1

PPIMUG

 

Where there's a will there's a way.

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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Believe me they will no doubt hang on for the full 8 weeks. If you get no repayment go back to the FOS.

 

I think they will pay the 8% up until settlement is agreed not necessarily up to the date of payment.

 

A win is a win :D

 

Well done

 

aa

 

Do you have a link to your thread so I can edit the title to add a **WON**

well ifinally got my cheque 1,170 rushed to the banklol but can anyone tell me is it legal to add interest to a acceptance fee do i have a good case if they are doing this .any help guys would be appreciated:|
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I have received an offer back from HSBC on several loans dating back to 1999, the acceptance of their offer has been posted today, all of these loans had PPI attached so, thanks to all that helped on making this possible ( especially Alanalana & Pompeyfaith )

Debt Free Since 1st September 2009:D

 

Target Savings For 2010 = £1000:)

 

Savings So Far = £700:lol:

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Hi everyone:)

 

Two (partial) victories to report -

 

1) M&S have offered to refund on an old credit card account, but their offer doesn't include contractual interest so I've said we'll accept as partial settlement only..........no further response as yet and payment not yet received.

 

2) MBNA have sent a cheque for PPI applied to a current credit card account, after intervention by the FOS, but once again they have omitted to refund contractual interest.........will be asking them to justify why they have not carried out FOS's instructions to put us back into a position as if the PPI hadn't been applied.

 

So nearly there with these two, but not all the way yet;)

 

Thanks as always for getting me this far to pompeyfaith and alanalana!

 

Sorry, forgot to add - will be making a donation once these are settled in full!

 

Regards,

 

Landy x

Edited by landy_alert
Added something!

LTSB PPI on various loans (current/settled) - Refunded inc 8%

 

MBNA 1 Charges - Refunded inc CI

 

MBNA 1 PPI - Refunded

 

MBNA 2 Charges - Refunded inc 8%

 

MBNA 2 PPI - Refunded

 

MBNA 2 Accident Ins - Refunded

 

Swift Advances (settled) Mortgage Charges -Partially refunded

 

Swift Advances (settled) Mortgage PPI - Refunded inc CI & 8%

 

Sainsburys (settled) Loan PPI - Refunded inc CI +8%

 

Sainsburys (closed) Card Charges - Refunded inc CI + 8%

 

M&S Money (closed) Card Charges - Refunded inc CI

 

M&S Money (closed) Card PPI - Refunded inc 8%

 

Direct Line (settled) Loan PPI - Refunded inc CI + 8%

 

Debenhams Card (closed) PPI - Refunded inc 8%

 

Swift Mortgage Charges -Refunded

 

Hitachi Finance (closed) Charges - Refunded

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  • 2 weeks later...

BLACKHORSE LOAN 2004

 

Just wanted to say that my money went into the bank today.

 

If you are told that you can't win a complaint against Blackhorse with a loan pre 2005, then take no notice. GO FOR IT, you can WIN.

 

I started my complaint at the end of May, so it took about 4 minths.

 

Didn't have to follow through with my threats about the FOS either, did it all myself with template letters from the web, and my own persistence.

 

Good luck to all.

 

Thanks for the words of advice and support.

 

regards

FUWIA

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Claimed PPI formy Brother in Law from Royal Bank of Scotland with the tremendous and generous help from Pompeyfaith on here.

Brother in Law WON case with first letter RBSdid not put up much of a fight only took about 8 weeks.

THANK YOU POMPEYFAITH COULD NOT HAVE DONE IT WITHOUT YOUR HELP YOUR WORTH YOUR WEIGHT IN GOLD AND MORE.

Unfortunately they did not give him themoney back they paid it to his overdraft and credit card but that means he is clear. However he was wanting to donate to this site but cant afford anything just now but he does have another few PPI to claim sodonations hoepfully on there way.

 

I think that CAG should make a table for donations after all we couldn't do it without this site.

Cheers

AFW

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