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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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What can I claim for? - **WON**


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Can I ask for "unauthorised overdraft" fees to be returned? I am starting a claim for return of fees for bounced cheques, DDs etc, but am not sure about unauthorised o/d fees. Thanks in advance for any help.

mandy

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Short answer - yes. However, it is extremely important that you have a good read of the FAQ's and the step-by-step guide. It also recommended that you read through the threads on the Nationwide forum - this should take a couple of days, and will answer almost all the questions that you could ever think of.

 

It will also prepare you properly for what is a legal process that could (however remote the possibility may be), end up in court.

 

 

 

 

 

 

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Thanks for the advice. I have spent days reading all the posts and FAQ's. I have sent off my preliminary letter today asking for the return of charges totalling £6931.67 and will keep the forum updated.

I just want to say thanks again to all who spend time helping people like myself.

Mandy

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Good luck!

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Just to update:

I've had the standard response to my preliminary letter, in which they "hope this has helped to clarify our postion and you will appreciate why I am unable to refund any charges on your account".

I don't think so!!

I am posting my LBA as per the BAG template on Monday.

Just one question - My claim is for almost £7000, but should I only claim £5000 to keep it in the small claims, if it goes to court?

I don't fancy paying all costs if it goes to court!

Mandy

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Just one question - My claim is for almost £7000, but should I only claim £5000 to keep it in the small claims, if it goes to court?

I don't fancy paying all costs if it goes to court!

Mandy

 

Okay so you can sever the claim - that is to say, split it in two so that you have both claims running concurrently relating to the same account but each for, say £3500 - thus below the 5k cap - and thus you are protected in terms of liability for costs etc..

 

Having said that, there is an element (and I emphasise) an element of risk in that a bank could petition the court to have the claims amalgamated... thus i would suggest that you search "sever" on the forum and read the thread relating to claims in excess of 5K just to give you a better idea of what the options/ramifications are...

"BA Group. The World's favourite CA Group"

 

HSBC 2 claims amalgamated. £1195. settled in full prior to filing claim.

BARCLAYS settled in full 2 days prior to submission of defence by Barclays

CAP ONE settled in full on day 14 of LBA (£210)

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  • 2 weeks later...

My LBA was sent on 12.6.06. I have had the standard letter from the Member Relations Manager stating my "complaint" is being reviewed and that they have 8 weeks before I can involve the Financial ombudsman. Do I respond to this and confirm a claim will be filed on on the 27.6.06 as per my LBA. Or do I just ignore it and file anyway on 27th?

Another question I have is regarding "severing" my claim, which is just under £7000. From what I can gather, most of these institutions seem to be allowing the claim to be filed, stating they intend to defend, then paying up.

What I need to know is: If I file a claim of £7000 with moneyclaim online and they do defend and proceed to court, I am over the £5000 limit.

However, if I only claim for £5000 and they pay up before it reaches court, do I then just have to ask them for the balance or go through the whole procedure again for the balance. They obviously know the claim is for just under £7000, as this is the amount in my prelim letter and my LBA.

Hope this all makes sense, I would appreciate any advice!

Mandy

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I would be very very grateful if somebody would give me their thoughts on whether I should go for the whole hog when I file my moneyclaim on next Tues in the hope they pay up before it gets to court. Or should I Just go for £5000 in case it does go all the way?

Thanks.

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£7000 claim would take it out of the small claims into fast track where the risk is that if it went to court and if you lost you would be liable for the banks costs.

Unlikely I know, but a risk nevertheless. Unless you are supremely confident I would err on the side of caution

 

I would make a claim for just under 5k and once that is settled claim for the remainder

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Hi. The 14 days since my LBA are up tomorrow, so I will be filing my claim via moneyclaim. However, I'm having a problem with the excell spreadsheet to add the 8% interest. It worked fine to enter on all my charges, but on the 3rd page, the 8% column is just showing #value!

Has anybody else had this problem?

Is it 8% on each and every charge, or can I just work out 8% of the total?

I have decided to sever my claim as it is around £7000, so does the £5000 include the 8% interest, or can I take the claim up to £5000 and then add 8% ( which will then take it over £5000).

I hope this all makes sense, and that somebody can assist.:confused:

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I need to submit my claim today via moneyclaim, but am having problems with the spreadshet to work out the 8% interest as described above. I really would appreciate some help here with the queries I have mentioned. Thanks.
Hi Mandy (I assume)! What are the problems you are having with the spreadsheet?

Jeep (The Wife & I)

Halifax joint a/c (£3800 charges + £40 interest on charges over 11 years) - paid in full 23/06/06

Halifax joint a/c new charges £1100 - LBA sent 02/08/06

Halifax 2nd a/c (£1500 charges + £150 interest on charges) - partial payment received 13/07/06 (no s69 interest) - AQ filed 07/08/06 - Court awarded 50% of s69 interest (Bank didn't turn up!)

Halifax Visa (#1) Data Protection Act sent - statements arrived - £350 so far

Halifax Visa (#2) Data Protection Act sent - refunded £170

DONATE - Support this site, it supported you!

Follow the route: FAQs > Template Library > Parachute Account > Bank Forums > Spreadsheet

All advice given in good faith and without prejudice or liability, to be taken at your own risk!

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Hi (yes it is Mandy!)

The spreadsheet worked out fine when I was entering all my charges, and adding the interest on the overdrawn balance was fine. My problem is now that I am at the Moneyclaim stage, I need to add on the 8% interest. All it is showing on the 8% interest column is #value! I'm not sure what is wrong. I assumed the spreadsheet worked out the 8% automatically.

17.02.2000cheque card misuse fee17.50#VALUE!

18.02.2000unpaid direct debit fee25.00#VALUE!

29.02.2000unauthorised o/d fee 10.00#VALUE!

31.3.2000unauthorised o/d fee 10.00#VALUE!

31.3.20000.00#VALUE!

5.6.2000unpaid cheque fee25.00#VALUE!00/01/19000.000.009.6.2000unpaid cheque fee25.00#VALUE!31.5.20000.00#VALUE!

I hope this explains what the problem is!!

Thank you for your help!

 

 

oops - it hasn't copied and pasted properly, but hope you can perhaps see what I'm getting at!

Mandy

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What seems to have happened is that the calculation code has been deleted from those fields so it is not multiplying the number of days by the interest rate to give you your figure. All you need to do (!!!!!) is find the original code, highlight the cells and paste the code into each one

 

I'll have a quick scout and see if I can find it but I am not a wizz at excel so bear with me!

Please note that I am not a legal expert and all advice given is without prejudice and is purely my opinion only.

 

** Nationwide - £1821.15-PAID IN FULL - Aug 06 **

** Halifax Mortgage -£390 - PAID IN FULL - Nov 06 **

Lloyds TSB - MCOL issued 09/03/07 - £2953 + costs - ON HOLD....

 

 

 

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I have worked the problem out!! I originally entered the dates on the spreadsheet as e.g. 12.04.2001, BUT the formula doesn't recognise this. It needs to be in 12/04/2001 format. I hope this helps anybody else having a similar problem.

Bis thanks also to "dolly" who has also tried very hard to help me out. Moneyclaim will be submitted today!!

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  • 2 weeks later...

:D :D :D :D :D :D

I checked my bank balance today and found I had been refunded all of my charges (just under £5000). I haven't yet had my court costs or interest as yet - I assume I will get those in the coming days.

Once this is settled, I will go back for round two!! ( My original amount of charges came to just under £7000).

So all of you going through this process - YOU WILL GET YOUR MONEY BACK!!

p.s I will fill in the survey when I get the costs and interest back, but I will donate today!

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I checked my bank balance today and found I had been refunded all of my charges (just under £5000). I haven't yet had my court costs or interest as yet - I assume I will get those in the coming days.

Once this is settled, I will go back for round two!! ( My original amount of charges came to just under £7000).

So all of you going through this process - YOU WILL GET YOUR MONEY BACK!!

p.s I will fill in the survey when I get the costs and interest back, but I will donate today!

Excellent news - I had the same as you, first the charges only paid into my account without notification, so I phoned them and was told that the interest and costs would be paid overnight. Well done! :p

Jeep (The Wife & I)

Halifax joint a/c (£3800 charges + £40 interest on charges over 11 years) - paid in full 23/06/06

Halifax joint a/c new charges £1100 - LBA sent 02/08/06

Halifax 2nd a/c (£1500 charges + £150 interest on charges) - partial payment received 13/07/06 (no s69 interest) - AQ filed 07/08/06 - Court awarded 50% of s69 interest (Bank didn't turn up!)

Halifax Visa (#1) Data Protection Act sent - statements arrived - £350 so far

Halifax Visa (#2) Data Protection Act sent - refunded £170

DONATE - Support this site, it supported you!

Follow the route: FAQs > Template Library > Parachute Account > Bank Forums > Spreadsheet

All advice given in good faith and without prejudice or liability, to be taken at your own risk!

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Thats great mandy!!

 

I also have unauthorised overdraft fees to claim back - counting the exact total tonight!!! Fingers crossed i get it back as major no money situation with me just finishing uni too!!

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Well done!

 

I was a bit worried about claiming over £3,400 but you've proved that they will refund larger amounts, and they haven't closed your account!

Argos Employee

Anything I say is my own opinion and in no way am I a representative of Argos Ltd, Home Retail Group plc or any of its companies. No terms are created, nor liability accepted by myself or the for-mentioned companies for any personal advice I provide in my posts.

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Well done!

 

I was a bit worried about claiming over £3,400 but you've proved that they will refund larger amounts, and they haven't closed your account!

They will do - I will bet my lifes savings that you will get a letter in the next couple of weeks saying it will be closed as you are not willing to abide by their terms and conditions.

 

Everyone so far that has had a Nationwide claim settled, as far as I know, has had, or is in the process of having, their account closed.

 

Mandy, can't see I have said this publically but I know I PM'ed you, so

 

CONGRATULATIONS :) :)

Please note that I am not a legal expert and all advice given is without prejudice and is purely my opinion only.

 

** Nationwide - £1821.15-PAID IN FULL - Aug 06 **

** Halifax Mortgage -£390 - PAID IN FULL - Nov 06 **

Lloyds TSB - MCOL issued 09/03/07 - £2953 + costs - ON HOLD....

 

 

 

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