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Data protection advice needed!!!


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I have a 18 month old washing machine I am trying to get repaired or replaced under The Sale of Goods Act. It was repaired at 4 months old By Hotpoint the manufacturer under their 12 month warranty.

At 14 months old the same fault, plus 2 others came back.

The main door opens whilst on, the rubbers are covered in black mould and the weights inside the machine have come loose again...

I wrote to Hotpoint, who said it was out of warranty!

I then wrote to Tower Radio the supplier who ignored 2 letters. I sent a third and finally received a reply.

 

They have quoted parts of my letter to Hotpoint and Hotpoints reply to me. They have said that Hotpoint gave them all my information and a copy of the engineers report!

Surely this is a breach of The data protection act by Hotpoint??

The retailer did not have anything to do with the repair under warranty, so what right did Hotpoint have to give out my data??

The retailer is refusing to repair or replace the machine under 'the sale of goods act'.

They just say it is out of warranty and any guarentee.....

But at a cost of £379, 18 months ago, I am shocked that the manufacturer and retailer are not trying to sort this out!

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I don't know about the Data Protection Act, but The Sale of Goods Act should cover an appliance for 5 (or is it 6 ?) years after purchase. The warranty is against the manufacturer, but The Sale of Goods Act can be used against the store itself.

 

I had a similar scenario with Comet and a dishwasher some years ago.... and it was finally repaired free of charge.... although they put up quite a fight ! How did you pay for your machine ? If is was by credit card, then you should be able to make a claim through your credit card provider. I make all my major purchases by cc these days....

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Unfortunately I paid by switch card, as I had the cash at the time...

I am insisting that they repair the machine, as Hotpoint give 5 years free parts warranty.....So all it will cost Tower Radio is the labour!

It was the fact that Hotpoint also gave copies of all my details and correspondance to the retailer....

None of which had anything to do with them!

Just another bit of ammunition for me though......lol

I reported to Consumer Direct yesterday, they are getting trading standards to contact me next week.....

Who do I see about The Data Protection Act??

Anyone got any idea's??

Russ

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