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FACTS ABOUT SOGA and RETAIL CHAINS


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Guest retailerpointofview

Soga shortened down is this:

an act of parliament which creates a contract between the initial owner/seller of the product and the buyer.

 

this contract can last upto 6 years (5years scotland) depending on the intended lifespan of product and what it is.

 

to summarise the contract

from purchase date to a certain reasonable time, noted via DTI factsheets this may only be a few weeks. if the purchased product is faulty the buyer has the options of either

*repair

*replace

*refund

which the initial owner/seller of the product has to honour within reasonable time, with least inconvenience and without costs to the buyer and minimal costs to the seller.

 

in this short period from purchase the least inconvenient option is of course a replacement or refund.

 

after the short period a refund/recission of contract cannot be authorised unless the initial owner/seller breaches the contract by either.

*not offering any method of repair or replacement

*not doing so within reasonable time.

or if their are other circumstances which warrent a recission.

 

no recission can be honoured because the buyer no longer needs the product or no longer likes the asthetics etc. a recission has to be failure based:

failure to repair product

failure to remedy within reasonable time

etc

 

if the initial owner/seller then objects to the recission of contract or full/part refund where there is a good reason to recind, then the buyer can take the initial owner/seller to small claims court.

 

within the first 6 months from purchase if a product fails to perform its intended task this is automatically (without testing required) classed as a fault from production.

 

after the 6 month from purchase the product may require proof that it is no longer performing due NOT to human error. IE Damage, Abuse, Neglect

 

---

 

in high street chains the local store staff are classed as agents for the company. they do not own the product and so the contract is not with the customer advisor, sales person. but the company.

 

the local store can advise you of the fasted route to remedy the issue. IE giving you their company contact details or the contact details of the repair service the company uses. but they are not legally binded to the contract so they do not have to action it themselves. if they do so this is classed as a good customer service as it is helping both the company and the buyer. but it is not an obligation.

 

companies can give their agents temporary permission to act on the issue such as directly recinding the contract with the buyer instore rather then cheque through post from company headquaters. but this in general is just for the initial reasonable time from purchase (a few weeks)

 

at all times the contract remains beween theinitial owner/seller of the product and the buyer.

 

'one man band' stores (like my own) are the initial owner/seller of the products so in these cases the contract is with the store and the buyer.

 

who to contact

'one man band' stores - contact the manager/owner of the store.

retail chains - contact head office of company.

 

forcing parties that have no binding ties to the contract to action on it could affect your rights if future claims arise. ALWAYS seek advice from the original owner of the product FIRST.

 

if the original owner refuses to help then a small claims court proceeding may be required to force their hand.

 

complaining to head offices directly rather then going through their agents/store staff saves you:

*petrol by never leaving home

*stress as the agents cant deal with it.

*faster solution with company head office to avoid bad press

*them eventually giving the store full 6 year permission rather then their reasonable time permission (upto 28days)

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Guest retailerpointofview

the first owner=seller

second owner=buyer

 

sorry its jsut to let people know that its the company who own the products not the salespeople instore.

 

then contract are between the two owners

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Guest retailerpointofview

so you aint found faults in the facts of how i shrunk it down.

 

so you knit picking the wording.

 

welldone chaps keep it up

 

ill just repost it later absolutely perfect the way you want it so it can help out everyone that reads these threads in the future

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from purchase date to a certain reasonable time, noted via DTI factsheets this may only be a few weeks. if the purchased product is faulty the buyer has the options of either

*repair

*replace

*refund

which the initial owner/seller of the product has to honour within reasonable time, with least inconvenience and without costs to the buyer and minimal costs to the seller.

 

 

Just once more so that you may perhaps at last understand.

 

These are the seller's options, totally at the choice of the seller, to remedy the defect.

 

They are not the buyer's options as the buyer has no choice whatsoever in which option is taken by the seller.

 

Unfortunately, there is no requirement for least inconvenience to the buyer.

 

I fail to see the reason for this ego-trip of yours to post your personal (and wrong) interpretation of the law.

 

Others - including Rosie whose living is this, I believe - have pointed out your basic and continuing errors in law. Why do you persist in your stupidity? This is not a matter of opinion; it is matter of easily verifiable fact.

 

There is a pantheon here telling you that you are wrong and continually having to correct what you say; in order that others may not be misled by your nonsense not being challenged.

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Guest retailerpointofview

ok before you start id just like to note about rosiecotton. ok

 

she admits while working in her TRAINING she...blah blah

this proves to me that she has not gone to university to learn law she done it while working.

also her footnote saying she is not insured in these matters and to seek proper legal advice.

again seek proper legal advice.. so she admitting her advice aint proper!

she has repeatedly told people on here to go straight back to the store in question and they have to by law rectifiy it. which is only true in one man band stores.. not retail chains like theis thread category

 

need i continue on her short comings.

 

i have personally and privetly apologised for a mis-understanding we have in a thread ages ago but it still does not change the main facts. you are trying to make your way the correct way because of your group spouting the same thing and then making out every piece of information i say is wrong because of small errors.

 

the fact is the consumer/buyer has 3 options in the first few weeks from purchase and two options after that. the third is only valid if the first two fail.

 

with most retailers like myself i choose to give the buyer the option wold they prefer repair or replacement. as i and most retailers believe it helps good customer service to leave the choice with the buyer, seeing as its their product inall..

 

ok so legally only i have the choice if my customers come back. oh well from now on ill be meaner to my customers and make them wait for a repair because your saying its my choice and mine alone. i think not!!.. ill leave it for my customers to decide.

 

the soga wording actually says in section 48

the buyer may require the seller—

(a) to repair the goods, or

(b) to replace the goods.

 

so your boss may require you -

(a) to read through SOGA again

(b) to go college again.

 

does it actually say that you can answer your boss back and choose yourself.. not really. it just mentions there are two options the seller/you have but not who choses them.. the choice actually is based on what is best speed/convenience wise for the buyer and cost wise for the seller. so its actually a joint descision

 

if i am incorrect in any area i will change it. therefore to give proper advice for future viewers. but so far no complaints. just some misunderstandings which is why i am trying to make soga as plain english as possible

 

id prefer any replies to actually have screenshots, hyperlinks or references to back up your claims. verbal abuse will not be tolerated and will only be returned with the same. respect is to be earned.

 

i refer to my sign i have in my shop which custoemrs read. "treat me with respect and ill treat you like a god"

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the soga wording actually says in section 48

the buyer may require the seller—

(a) to repair the goods, or

(b) to replace the goods.

 

Once again, you fail. Your facts are incomplete, misleading and wrong. You cannot even manage to quote the correct section of the Act.

 

SoGA Section 48 actually says

 

48 Rescission: and re-sale by seller

 

(1) Subject to this section, a contract of sale is not rescinded by the mere exercise by an unpaid seller of his right of lien or retention or stoppage in transit.

 

(2) Where an unpaid seller who has exercised his right of lien or retention or stoppage in transit re-sells the goods, the buyer acquires a good title to them as against the original buyer.

 

(3) Where the goods are of a perishable nature, or where the unpaid seller gives notice to the buyer of his intention to re-sell, and the buyer does not within a reasonable time pay or tender the price, the unpaid seller may re-sell the goods and recover from the original buyer damages for any loss occasioned by his breach of contract.

 

(4) Where the seller expressly reserves the right of re-sale in case the buyer should make default, and on the buyer making default re-sells the goods, the original contract of sale is rescinded but without prejudice to any claim the seller may have for damage

 

I think that you are referring to section 48B - which deals with the additional rights of consumers and is in a completely different part of the Act

 

(1) If section 48A above applies, the buyer may require the seller—

 

(a) to repair the goods, or

 

 

(b) to replace the goods.

 

 

(2) If the buyer requires the seller to repair or replace the goods, the seller must—

 

(a) repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;

 

 

(b) bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).

 

 

(3) The buyer must not require the seller to repair or, as the case may be, replace the goods if that remedy is—

 

(a) impossible, or

 

 

(b) disproportionate in comparison to the other of those remedies, or

 

 

© disproportionate in comparison to an appropriate reduction in the purchase price

 

Let's try and keep this simple for you.

 

Section 48B(1) is where your quote originates. However, you are reading it in isolation and 48B(3) makes it absolutely clear that the buyers right to demand either of the actions in Section 1 is limited by the rights of the seller to use the least disproportionate method of remedy.

 

 

if i am incorrect in any area i will change it. therefore to give proper advice for future viewers. but so far no complaints.

Why bother. Other here have been providing the correct advice in a cogent form of English for some time - some of them even know how to use capital letters and sentences.

 

You say there are no complaints - I have yet to see a positive response to your drivel.

 

 

id prefer any replies to actually have screenshots, hyperlinks or references to back up your claims.

You can prefer what you like. I have no sense that you, in turn, are doing this to attempt to 'prove' your nonsense assertions. I have quoted directly from the published Act. I will not be wasting any more time responding to your nonsense.

 

verbal abuse will not be tolerated and will only be returned with the same.
Since every response on this board is written, nobody here has committed any verbal abuse. This is typical of your failure to deal in fact.

 

respect is to be earned.
And so far, you have failed to earn any here

 

i refer to my sign i have in my shop which custoemrs read. "treat me with respect and ill treat you like a god"
This sounds like asking for respect as oppose to earning it. I think that many here would like to know more details of your shop, in order that we may ever avoid setting foot in it.
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Many people add things on, such as IANAL (I am not a lawyer), or "seek professional help" to their posts. It's a standard and quite sensible approach for people to say that they are not experts. It helps the reader understand the viability of the information, and serves a proper and correct warning that people should get professional help if they have difficulty, rather than relying on an internet forum where anyone can post any rubbish.

 

You say you have apologised for misunderstandings, yet you keep repeating them. It is the small details that can change a situation dramatically.

 

The three options you refer to are in order. Repair / replacement / refund, depending on what route is chosed. Traditionally under SoGA, the only options were rescission or damages. The 2003 regulations introduced the three options mentioned. It is not exactly down to consumer choice - it has to be reasonable for the consumer (as well as the seller).

 

You have later taken a very small extract from SoGA. It means nothing unless you also include the other Sections that these relate to. Trying to make SoGA easy to understand is a laudible aim, but in a place like this one can only generalise. Just look at the word "sale", or what "in the course of a business" means. It soon becomes clear that fully understanding SoGA, or trying to do more than a very general idea is quite more difficult than it first seems.

 

You also ask for people to post links etc. Most of the databases used by people like myself are subscription only, and are, frankly, usually too large. The information we have is based, for some, on years of experience. For others, it is from text books. It takes far too long to do, and is not really worthwhile. The only links needed are for the likes of CAB, consumerDirect, OFT, AskCederic, where proper advice and information is available.

 

This forum is not a legal advice centre.

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Guest retailerpointofview

aww poor pat.

im sorry for offending you but yet again you knit pick one fault in my wording and then create a new knit just to make yourself look good.

 

the points are this.

the local store of a retail chain is not binded by a contract... the initial owner/company which sells it are.

so your previous posts saying about go to the store as they are legally accountable are invalid.

also your knit pick about:

They are not the buyer's options as the buyer has no choice whatsoever in which option is taken by the seller.

 

well again this is proven wrong the buyer has the options. the seller can agree or disagree depending on issues. such as cost to them. but the idea of the act is in the benefit of the buyer.

 

like i said in my store and many retailers i let the buyer choose. would you prefer every retailer to never again offer a like for like swap that day because its cheaper for them to repair it??

nope you'll complain about that too. so until SOGA actually says the word "the seller has these options" rather then "the buyer may require the seller"

 

the options are an agreement between the two parties.

 

also this is a forum its not official guidelines from DTI and it is classed as a informal discussion forum. so sorry if my punctuation is not perfect but knit picking my grammar is definetly moving away from the point of the thread

 

the reason i have a sign asking for respect is because of consumers like you who would prefer to use foul language to try and prove a point. rather then arguing the point id prefer people to be polite. and so if your polite to me ill treat you like a god.

if you come into my store legally i would have to deal with you and sort it. but if you abuse me i would not deal with you again, give you your money back and ban you.

 

but if you came into my store and with a SMILE you know what that is its where the corners of your lips are pointing upwards and said it was faulty. i would also deal with the issue but ontop of that i would give you a free set of inks as a extra. thus you actually get something extra, just for a simple smile.

 

a smile is free and can get you more. anger will mean instead of going to the highstreet down the road, you have to then find somewhere else. so go waste your petrol i dont want your business if your a mouthy person.

 

just imagine it. you buy a printer from a retailer you agressively approach them when it goes wrong. they rescind the contract and give you the money back. and ban you from the store.

 

you then buy something like a jumper from a clothes shop. you agressively go back coz the fabric is torn. they give you a refund and ban you because of your abuse.

 

by this time thats 2 shops your banned from so thats 2 shops less you can choose to visit. also with shopwatch schemes in most big towns means if your banned from one. your banned from many.

 

so do you really prefer to use your attitude to get what you want. or a smile.

 

just rememeber my sign

"treat me with respect and ill treat you like a god"

 

think about it next time you have a problem

 

abuse can lead you to getting the police involved. so please show respect.

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the points are this.

the local store of a retail chain is not binded by a contract... the initial owner/company which sells it are.

so your previous posts saying about go to the store as they are legally accountable are invalid..

 

When I recently iussued a summons against a large retail chain, the summons was issued to the local store. This was on the advice of my local County Court.

 

the reason i have a sign asking for respect is because of consumers like you who would prefer to use foul language to try and prove a point. .

 

 

wher do you get this from,I have just read this post and I have not read any foul language

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she admits while working in her TRAINING she...blah blah

I worked during my training, and every solicitor and barrister in this country also has, it's a requirement.

 

this proves to me that she has not gone to university to learn law she done it while working.

And how exactly does this affect anything at all?

I've taught school kids, college and uni students, adults, in a number of subjects and never seen a difference in the results obtained between informal tutor sesions and structured lectures.

 

also her footnote saying she is not insured in these matters and to seek proper legal advice.

Try getting legal indemnity insurance if your not a full time solicitor!

 

again seek proper legal advice.. so she admitting her advice aint proper!

"ain't proper" ?? at least it's in English.

 

she has repeatedly told people on here to go straight back to the store in question and they have to by law rectifiy it. which is only true in one man band stores.. not retail chains like theis thread category

 

Care to give any hint of where the law says this??

 

Are you sure you have a degree? If so, where from?

I want to ensure my students avoid it!

I don't always believe what I say, I'm just playing Devils Advocate

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the points are this.

the local store of a retail chain is not binded by a contract... the initial owner/company which sells it are.

so your previous posts saying about go to the store as they are legally accountable are invalid.

also your knit pick about:

They are not the buyer's options as the buyer has no choice whatsoever in which option is taken by the seller.

 

well again this is proven wrong the buyer has the options. the seller can agree or disagree depending on issues. such as cost to them. but the idea of the act is in the benefit of the buyer.

 

like i said in my store and many retailers i let the buyer choose. would you prefer every retailer to never again offer a like for like swap that day because its cheaper for them to repair it??

nope you'll complain about that too. so until SOGA actually says the word "the seller has these options" rather then "the buyer may require the seller"

 

the options are an agreement between the two parties.

 

 

Is it just me or can you not help contradicting yourself and talking utter nonsense? You've just proved yourself wrong here. Letting the buyer choose is not choice for the buyer. It is still the seller that decides, but unless the seller gives an option, the consumer has none. And anyway, a shopp allowing the consumer to chose is the shop's own decision - not a provision of the Act.

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Guest retailerpointofview
I worked during my training, and every solicitor and barrister in this country also has, it's a requirement.

 

Try getting legal indemnity insurance if your not a full time solicitor!

 

i know of 3 judges in small claims court and she is a person who has had TRAINING. she did not use the words qualifications. or she is practicing law. just TRAINING. a secretary can have training but it dont make her 100% accurate. and if she is not insured or a fulltime solicitor then it also means that her lively hood does not hang in the balance of her legal knowledge. so she has less reason to be 100% accurate. so ill take 2 practicing judges opinions over most people in here.

 

i have on occassionmis-interpretted a few minor area's which i have apologised for and rectified. i have now begun researching to support my threads.

some of you do not show research to support your claims.. you show agressive writing instead. this however does not make you right by using aggressive writing when you knit pick

 

she has repeatedly told people on here to go straight back to the store in question and they have to by law rectifiy it. which is only true in one man band stores.. not retail chains like theis thread category

 

SOGA 1979

2. Contract of sale

 

(1) A contract of sale of goods is a contract by which the seller transfers or agrees to transfer the property in goods to the buyer for a money consideration, called the price.

 

(2) There may a contract of sale between one part owner and another.

 

pcworld local store staff are not owners or part owner of the property

other references within SOGA backup that the contract is between the owners.

 

think about this as a real life scenario. you say go back to the store staff as they are accountable. what if the staff member that sold you it quits, transfers, dies. what if the local store moves. gets shut down? hmm where do you stand..

 

i think you will find in the real world you go to the company. if the staff member leaves or the store moves you have not lost your rights why?? because your contract is with the company. if the company was to go bust then you can recind your contract. but not the store.

 

take another company... time/tiny/computer shop as a prime example

if it is the salesperson who is binded by the contract and not the company then why are the customers trying to get their money from head quarters who no longer exist why arnt they trying to trace the sales people from the local store why havnt the police tried tracing the local store chaps and chapesses. also the stores moved around, shut up shop far before going bust but just by shutting up shop they buyers rights were still intact. why... because its the company who have the contract. not the individual store. hense why when the company finally went bust customers rights are affected and everyone wanted a recinssion of the contract.

Care to give any hint of where the law says this??

 

Are you sure you have a degree? If so, where from?

I want to ensure my students avoid it!

 

again this is a discussion forum not a lesson in english. i dont care if my grammar is not correct as if im going to bother wasting time proofing it all. you understand what it says even if its not correct or proper. so stop knit picking. the grammar is incorrect but the facts are.

 

my advice is simple with SOGA issues contact the company FIRST.. why?

* saves petrol by not going to the store

* they record all conversations which you can use as legal ammo if anything went wrong

* they have a proper communications link with the repair services who deal with repairs

* you dont have to leave the product at the store and return upto a month later to pick up repaired/replace product. they come to your house.

also there was in the other therad your mention of the IE lawsuit which was filed in 1998. sorry for wording it as thrown out. but what actually changed. did microsoft have to remove IE from OS no. did they have any API's that prevented other software from working that they had to change. no. did they start having to state IE is an extra no.. nothing changed everything stayed the same as in 1998.

 

all that changed is that a small group of independant now have access to the source code to allow inspection and the ability of other manufacturers to produce software to work with microsoft.

 

in others words nothing changed microsoft just allowed a few people to look into their operating system so they can then teach others how to program. no money changed hands etc etc.

 

so to me it was not a win for netscape

 

bookworm was actually referring to the lawsuits in 2005 which were in the national press. about MEDIA PLAYER not IE. so you may require glasses along with me.

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Guest retailerpointofview

the buyer may require the seller to-

 

the buyer may... the buyer may

 

not the seller must

 

or the seller chooses.

 

so lets try this again. next knit pick??

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i dont care if my grammar is not correct .

 

and you tell us you have a business degree

 

sorry i have a business degree not a science degree.

 

Get a life mate!

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Are these Degree's that anyone can buy of the Internet ?.. If not where the he** did you manage to get these degrees?.. Swaziland Uni or somewhere..:rolleyes:

Lloyds TSB -PPI - Full refund . 05/09/06 :D:p (As Seen on TV) :p

Halifax settled in Full.. :D 22/09/06

TSB First Claim SETTLED IN FULL 19/10/06 :D

Second Claim to Lloyds TSB - Settled in Full

Firstplus - early settlement interest charges - Challenged the use of the rule of 78 - SETTLED IN FULL 12/1/07

PPI - GE Money / Purpleloans / Firstplus - Now Settled after 1 year long hard fight.

 

 

 

If my post has helped you, please click the scales! :grin:

 

Anything said is my opinion and how I understand the law, always consult professional legal advice before taking something to court.

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Simple and factual advice. If the buyer discovers a problem with the equipment they have bought (particularly within the 12 months) then they return it to the store from where it was bought. They do not waste time phoning 0870 numbers to get to head office, they return it to the store from where it was bought.

 

It is then up to said store to repair / replace / refund regardless of whether or not they have an in-house repair team. The contract is with the store and not Head-Office and it is up to the store to remedy the problem.

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Oh and whilst we're on the subject, notice that you can actually uninstall IE and MSN nowadays? IE was a core part of Windows '98 as was MSN and it could not be uninstalled but due to the legal action taken against Microsoft they were forced to make IE an uninstallable component so that you could use an alternative browser. And yes, I know you can run them in tandem but that's not the point....

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Parva, AFAIA,

Uninstalling MSN Messenger actually still needs a small edit to a sys file, but it is removable.

 

IE, was originally a seperate product that was installed from the 'Plus' disk that came with the OS, it was later added to the default installation.

I don't always believe what I say, I'm just playing Devils Advocate

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Oh and the local store is acting as an 'agent' for the chain 'owner', and as such can and should sort out any problems as thier 'agent'.

 

But, (and suddenly I'm wondering about this), if you issue court proceedings, you send them to the registered office, as you sue the company, not the local store. And then another 'agent' of the company, solicitor or complaints dept, will handle it from there.

For a bank claim you sue Barclays Ltd, not your local branch.

 

Is this the point that retailerspointofview is trying to make?

If so then as a technicality, he might be right :o Interesting thought!

Will look at this tomorrow, It's nearly bed time!

 

In any event the legal responsibility is with the company ( chain owner) not with a manufacturer, and either way the local store as an 'agent' of the chain 'owner' can and IMHO should deal with the problem.

I don't always believe what I say, I'm just playing Devils Advocate

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If a claim is going to court, then yes, you will cite the company as the defendant. Branches are still the same legal entity as the company (with exceptions, such as Aldi, which has about 20 subsidiaries dealing with different aspects of the company), it is merely an office, a place where the item was bought from that is under the control of the owning company.

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