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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Taking on Abbey **WON**


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Hi Everyone

 

Just posted in the Welcome Forum and was advise to post here so others track my Abbey battle. By the way thanks for the reply.

Basically I sent the first 2 letters to abbey with no satisfactory response (in both replies they asked me to wait 4 weeks for them to look into my complaint!). I did not wait the 4 weeks and so now on Tuesday I filed a claim with Moneyclaim online for £8758.65!!!!!!!!! including costs.

 

I am wondering if anyone else has taken on Abbey with anything near this amount and if so how did things pan out?

 

By the way this is a great site

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Hi Everyone

 

Just posted in the Welcome Forum and was advise to post here so others track my Abbey battle. By the way thanks for the reply.

Basically I sent the first 2 letters to abbey with no satisfactory response (in both replies they asked me to wait 4 weeks for them to look into my complaint!). I did not wait the 4 weeks and so now on Tuesday I filed a claim with Moneyclaim online for £8758.65!!!!!!!!! including costs.

 

I am wondering if anyone else has taken on Abbey with anything near this amount and if so how did things pan out?

 

By the way this is a great site

 

Wow pumpkin, thats a great claim!

Make sure you send your schedule of charges to MCOL to be attached to your claim.

Do plenty of reading up on the defence and allocation questionnaires stage of your claim.

 

Good luck:)

 

I wish you loads of luck.

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Hi kate

I filed my claim online on Tuesday 1st May. Are you saying that I should have also sent a copy of the list of charges also? If that is so, well I didn't and the claim has now been served. Will this mess things up for me?

 

Pumpkin

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Hi Pumpkin, 'm just slightly ahead of you and filing for a very similar amount. I have just today recevied notice hat the AQ will be dispensed with. I haven't got all the details yet as my Mrs just emailed me at work to let me know so once I get home his evening I'll type a full run down on my thread. Hopefully this will give you some guidance for things to come.

Abbey £4340.59 *WON* Jan 07

 

Abbey II MCOL 31/03/07 £8800.00

 

Please note..I AM NOT AN EXPERT ANYTHING WHAT I POST IS PURELY MY OPINION AND MAY BE WRONG IT IS JUST BASED ON MY UNDERSTANDING OR EXPERIENCE

 

Read my latest claim its a fast track potentially

http://www.consumeractiongroup.co.uk/forum/abbey-bank/61406-noobrider-abbey-take-2-a.html?highlight=noobrider

 

read my first claim which includes attending a directions hearing in court

http://www.consumeractiongroup.co.uk/forum/abbey-bank/10576-noobrider-abbey.html?highlight=noobrider

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On Saturday I rang Abbey to find out how much money I had in one of my accounts and after they told me what I wanted to know, they then informed me that I was eligable for a personal loan and a credit card and they were extremly nice. In the past, they would not even give me a debit card and now they are sucking up something cronic. Could it have something to do with me taking them to court I wonder??????????

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Next thing is they send in bog standard defence document, they just change the case numbers and names on the thing, maybe one other little detail to make you think it's done individually.

 

The court get one and so should you. Then the court will either send you an AQ to fill in or tell you they're not using it (dispensed with is how they put it) and tell you what you should do next.

 

If you're not sure when you get the defence, pop it on here and we'll have a look, but if I was a betting person I'd lay odds it's the same as mine and everybody else's in the wording.

 

Don't worry, you're doing fine and things are moving at the usual pace. Just hang in there, Abbey win if they scare you. Keep in your mind what you'll do with YOUR money when you get it back.

 

While you're waiting for the next stage, why not revisit the FAQs and all the other stuff to read up, cos the more knowledgeable and well prepared you are the less likelihood there is of any mistakes and your claim being lost. Read, read and prepare should be everyone's motto in tackling the banks. :)

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I have not had anything from the the bank or the court should I be doing anything, I am getting a bit worried? They have indicated that they intend to defend, and the 28 day wait will end on Saturday, but have had no details of their defence.

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It will come. Basically you have a bit of a waiting game to play now. The defence will be filed and even if its lates they always seem to get away with it. The court will then issue the next stage to you...either removal of the allocation questionaire and some kind of order/court date.

Abbey £4340.59 *WON* Jan 07

 

Abbey II MCOL 31/03/07 £8800.00

 

Please note..I AM NOT AN EXPERT ANYTHING WHAT I POST IS PURELY MY OPINION AND MAY BE WRONG IT IS JUST BASED ON MY UNDERSTANDING OR EXPERIENCE

 

Read my latest claim its a fast track potentially

http://www.consumeractiongroup.co.uk/forum/abbey-bank/61406-noobrider-abbey-take-2-a.html?highlight=noobrider

 

read my first claim which includes attending a directions hearing in court

http://www.consumeractiongroup.co.uk/forum/abbey-bank/10576-noobrider-abbey.html?highlight=noobrider

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Yup

 

I have checked Mcol and they havent received the defence yet, so until they do, the defence isnt filed, although i should imagine it is in the post, I cant see them sending me a copy and not the court.

 

Once the court receive the defence they will let me know whats next, which, bit unsure if an AQ will be asked for, as some courts seem to be dispensing with the AQ whilst some courts arent.

:madgrin:

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