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Abbey - Financial Ombudsman - admission of guilt?

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I have recently send Abbey an LBA and was about to start preparing papers for court when I got this letter .....


We are currently looking into your complaint and it has now been eight weeks since you first contacted Abbey.


I am sorry for the delay while we continue to look into your complaint. Although we have made progress, we want to make sure we fully understand the problem before writing and we are unable to give you a full response just now.


If you do not want to wait any longer, you can go to the Financial Ombudsman Service now, without waiting for a response. ...... etc etc


Has anyone else had a letter like this?

Is it an admission of guilt on their part, I wonder?


What do people think please.


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It would appear to be a standard fob off letter that they and other banks are using.


They are fully aware of the reason why you have sent them the LBA so foir them to say that they 'need to fully understand the problem' is,frankly rubbish.


Stick to your timetable and proceed to the next stage.



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Guest Big Lash

Yes, this is the standard letter that Abbey sends. Its no admission of guilt, but it is just a stalling tactic.


Continue as planned and start your legal challenge as planned

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