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A&L advice needed


Markb03
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I recently on the 22nd April applied for a bank account with Alliance and Leicester. I got a email the following day saying I had been accepted.

 

I then rang up to see what I would be getting with the account I got told I would not be getting a Debit card So I then said I would cancel as I applied for this reason alone. I then the same day rang back up and said I would like to reinstate the account and not cancel. The lady said thats fine.

 

I later ring up in the week to see whats happening and then get told I am getting a Visa Debit card and no mention of a closure was said. I was happy.

 

On the 28th I got me cheque book, pin numbers and codes. But no card. But I thought I would wait few days and see what happens. So today when the post arrived still no card so I rang up. Your account is pending closure.

 

I said this is a mistake as I requested the account stays open and she said nothing had been put through. My new card has not been sent at all and will not be sent until the account is back to normal.

 

What can I do?

 

I been told to write a letter of complaint but no idea how to write it.

 

Any advice is great guys

 

Cheers

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Let me just get through all the replies here for a update

 

Just had a phone call and apparently the card has not been put on stop.

 

I just don't know what to believe anymore

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