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Abbey - stalling tactics

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I have had my statements & have done all the letters requesting my £1200 back. I am going to issue a small claim on Sunday if I do not hear by then.

However, Abbey have done some strange things

1) on the offer letter that I got they said they would pay £130 of a £840 claim they put this in my account should I ring them re this?

2) I stupidly got some more charges on my last statement that they have creditted back without even a phone call


anyone else had this

thanks for any help,tips & or support

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write to them thank them for the partial settlement.


Insist your action will not stop if they don't repay the full requested amount.


You must inform the court if you have started the procedure that they have agreed that some of the balance was owed.


Interesting what exactly are they agreeing they owe you?

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I have claimed £840 on one account they offerred £130, on my other account £420 claimed they offerred £30.


Will send the letter now thanks

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Guest ChloeJane

Hi there,


This is the normal process prior to the court forms being lodged. It is to see if you will accept their part offer as full and final settlement.


You will need to send a rejection letter stating that you will accept this ammount as part settlement only but will continue to pursue the full amount.


A link to the template is here




Template 4 is the one to use.


Then give them 10 days as the letter says. If no joy, then look at your options.


All the best...will watch out for your thread.



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