Still Haven't Received Statements - What do I do???

[Poppy07]

I applied for my Barclaycard Statements in January, its now the 1st of May and I still have received them. I have been in contact with them and they keep saying that they're inundated with these requests and that I'll receive my statements shortly. I have enough of being fobbed off, can someone tell me what I should be doing next??!!!

Thanks loads x

[standingupformyself]

Send off an LBA for no compliance of SAR request.

[Guest ChloeJane]

Hi there,

 

Just to start from scratch and basics....

 

1) In your SAR did you use the template wording on the site?

 

To check click here

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

 

2) Did you send £10.

 

If yes to the above and they have ignored you, then you send a non complaince letter - link is here

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6986-data-protection-act-non.html

 

This gives them 7 more days before you start / can start proceedings in court to have an order to make them comply with the DPA.

 

If this fails, I will look out for your thread...the next step would be the court process or you will be continued to be delayed by the bank.

 

CJ

[Poppy07]

Thanks loads, I'll send that letter asap! And yes I used the SAR template letter from this site enclosing a £10 cheque.

[Poppy07]

Right I sent Non Compliance letters to Barclaycard, GE Money and one to my Barclayloan last week the 16th May, sent all by recorded delivery.

I received some of my statements almost immediately from Barclaycard, but have heard nothing from any of the others.

It is a week today and the letter gives them 7 days, obviously I'll give them a few extra days, say til monday, but what then?

Anybody know the next step if they still don't reply?

xx

[Poppy07]

I still haven't had my statements!!! Anyone know what my next step should be?

xx

[noomill060]

Have a read of my damages xxwonxx thread- I whipped them!

[noomill060]

Its in the Barclaycard sucesses section

[noomill060]

poppy- your question was answered in the first response on this thread.

 

 

Send off an LBA for no compliance of S.A.R - (Subject Access Request) request.

[Poppy07]

Ok thanks, will have a look at your thread now. Do you have a template for the LBA letter for this situation?

Thanks for your help

xx

[kiri260180]

I e-mailed a lady at Barclaycard who sorted out all statements for me she was really nice and I got them within a week. I like you went way over the 40 days. Her e-mail is [email protected] i have her direct line I will dig it out for you later.

 

kiri260180

[Poppy07]

Does anybody have a LBA template letter for non-compliance of SAR? I still haven't received statements from GE Money, with whom I had two accounts.

Any help on my next step would be great.

xx

[tonycee]

Its in link 3 above....... 2 days behind you so pse keep us informed....

[Poppy07]

I have sent the non-compliance letter in link three above and still not received anything from GE Money, does anyone know what I should do next?

Thanks x

[jshtr3]

I know it's a pain waiting but they are taking a while. Have you complained to the information commissioners office and the ombudsman? You need to do this first and then you can file in court for an order to make them comply. My statements took 60+ days:mad:

[Poppy07]

I will do that then, does anybody know the address for the Information Commissioner and FO?

Thanks

x