Jump to content


honey_d v egg


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5159 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

been trying to get my statements back from them so i can claim back my charges.

 

sent my letter on the 11th april and i thought they would have 40 days from then to reply.

 

just got a letter in the post saying they need some form of id.. and once i send it they will start the 40 days.

 

is this legal?

Link to post
Share on other sites

Yes, I'm afraid so. However, after much tooing-and-froing I got them to accept a secure message as proof of ID and didn't have to pay the DPA fee. They said:

 

Apr 2007

 

Dear Bump

 

I'm sorry for any inconvenience caused.

 

Previously, a secure message was not one of our accepted proofs of ID for this type of request. However, to improve the speed and efficiency of this for our customers we now accept secure messages as proof of ID when making a data subject information request.

 

I've passed your details on to the team that will process your data subject information request to let them know you've sent the secure message to us, they'll contact you shortly.

I would say that it took me AGES to get this out of them so you may well be better off just resending the ID. However, it seems that a stern message through the website mentioning a complaint to the Information Commisioner really makes them pull their finger out...

 

Good luck. :)

Natwest - DPA sent / prelim sent http://www.consumeractiongroup.co.uk/forum/natwest-bank/75363-bump-crapwest.html#post656651

Barclaycard - DPA sent

MSDW - DPA sent

GE Capital - Prelim sent http://www.consumeractiongroup.co.uk/forum/store-cards/72853-mr-bump-frasercard.html#post629618

RBS bank - DPA sent

RBS card - DPA sent

Student Loans Co - pending

Egg - DPA pending http://www.consumeractiongroup.co.uk/forum/egg/79992-bump-humpty-dumpty.html#post707138

Link to post
Share on other sites

cheers :)

 

there is pre paid envelope here so i think i'll just throw it in the post today.

 

at least its some kind of response from them.. others just seem to try and forget about it hoping you'll go away!!

Link to post
Share on other sites

I'd recommend sending it recorded, rather than using their envelope. Then they can't wriggle out of dates. Having said that you should perhaps start the 40 day count from your first letter.

Natwest - DPA sent / prelim sent http://www.consumeractiongroup.co.uk/forum/natwest-bank/75363-bump-crapwest.html#post656651

Barclaycard - DPA sent

MSDW - DPA sent

GE Capital - Prelim sent http://www.consumeractiongroup.co.uk/forum/store-cards/72853-mr-bump-frasercard.html#post629618

RBS bank - DPA sent

RBS card - DPA sent

Student Loans Co - pending

Egg - DPA pending http://www.consumeractiongroup.co.uk/forum/egg/79992-bump-humpty-dumpty.html#post707138

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...