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    • HI   Ah that little lets downgrade it to a Stage 1 Complaint so it looks like wee dealt with it properly if the Regulator looks at our books/files.   It's a tactic Housing Association use even my own recently tried that and I refused to let them get away with it.   So you respond to the Customer Service Manager NOT BY PHONE unless you can record the call.   To Customer Service Manager   Following our telephone conversation on XX/XX/2021 reference my Formal  Complaint you informed me that my Complaint was being dealt with as a Stage 1 Complaint.   I find this unacceptable as this Complaint was made via T&C online Portal with Acknowledgement receipt from T%C of my Complaint in July 2021 and T&C have now only decided to deal with this after I recently had to Hand Deliver (16th Sept 2021) that Complaint to your Office which is  unacceptable.   Therefore T&C have had from July 2021 to resolve this Complaint as per your own Stage 1 Complaint procedure and I quote:   Stage 1: Your complaint will be allocated to a member of staff who will contact you within 2 working days to discuss your complaint and understand the problem. We aim to resolve complaints within 10 working days, but sometimes investigations can take longer. In this case we’ll let you know, keep you updated and agree a timescale for our response with you. As the above has not been carried out and was only acted upon as previously stated when I hand delivered  my Complaint again on 16th Sept 2021 to your Office this is not a Stage 1 Complaint as T&C have Failed to carryout the above Stage 1 Complaint Procedure since July 2021 therefore my Complaint should be Escalated to a Stage 2 Complaint as per your own Complaints Procedure. If T%C refuse to escalate this Complaint to Stage 2 I require full Clarification as to why.        
    • Hi guys, I have recently found this website and have been reading a lot regarding Hermes scandals. Thanks a lot to all the people running and supporting this forum. Doing lord's work. Here is my case, hope I can get some help. On 07/08/2021, I used Hermes service to ship my laptop however the laptop never reached its intended destination.  On 16/08/2021, I had a chat with their representative over the phone to get an update on the situation. I was told they will start a brief investigation to find my laptop. After a long wait, on 14/09/2021, it was confirmed that my laptop was indeed lost. On 25/09/2021, I filled in the compensation form.  On 27/09/2021, I received compensation of £20 + postage of £5.80. On 28/09/2021, I asked them to review their compensation and reimburse me in full. (Formal complaint) The laptop was purchased on 02/08/2021 priced at £1049. Do have a PayPal invoice for it. I did not use Hermes insurance as I didn't have any trouble with their deliveries in the past. The parcel was declared as a laptop. I have prepared a letter of claim to send them as soon as they reject my request to pay in full. Few questions, I couldn't find answers about: Do i need to send email to Hermes with letter of claim or post? Next steps: Wait for formal complaint's response..  Submit letter of claim, wait 2 weeks, then register and issue complain on money claim county court website? Hope i can get some feedback on my letter of claim.   Letter of claim1.pdf
    • See all resources available if you would like to become an apprentice in Coventry.View the full article
    • Funny you should mention it-I have today got a letter from the court telling me the judge's comments 'there is no record of an email of 23 July 2021 with the Help With Fees application' 'the Help With Fees code was not generated until either 21 April 2021 or 18 August 2021 and so cannot have been included in an email sent on 23 July 2021'.  'If you want to set aside the order of 2 Aug 2021(I assume that's the one that no-one vhas received,vacating the case) you must make an N244 application  and pay the fee of £255 or submit a Help With Fees application'.   They don't even know when the code was generated and have no idea whether this was before or after the email was sent to them...    
  • Our picks

Scottiepoll -v- Halifax ***WON***


scottiepoll
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because no one has posted on it for the last 5234 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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Thought it about time I started my own thread, I have been getting advice from this site for the past four weeks.

 

I am filing court proceedings tomorrow and a bit nervous about it. Got lots of sound advice from Sea-sidelady and feel quite confident about pressing the submit button now - thanks sea-side.

 

Will keep you all updated on how I get on.

 

Scottie

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Just subscribing to your thread...;)

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Just looked at my MCOL and thought of something.

 

On the claimant details I have put my name (forename and surname) but the account for which I am claiming is in mine and my husband's name (joint) should the claim be in joint names?

 

Can anyone help, I am filing tomorrow, and don't want to get it wrong.

 

Thanks

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As long as you have full accses to the account and can sign for it, then its fine.

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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Well I took the plunge and filed court proceedings against Halifax today.

 

Just got to wait now, hope to god I have done my claim OK!

 

Found it quite satisfying pressing the SUBMIT button. Sit and wait for the pounds to roll in now Hopefully!!!!

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Can anyone help. I am also thinking of claiming against other bank charge offenders ie; credit cards I have had in the past but are now closed, I don't have the numbers for these. Is there anyway I can find out?

 

Thanks

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Hi, got my issue acknowledgement from MCOL last week saying my claim would be deemed served on the 8th May - keeping looking at the status on MCOl has nothing has changed, still says "issued 2/5/07" is this right or should the status have changed by now?

 

Any help greatly appreciated

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You have to give as much details as you can to prove who you are, like bills, driving license, as much id as possible, proof of address, and roughly when you had the account, and they should be able to find it for you.

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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Hi everyone,

 

14 days is up for Halifax Visa tomorrow. - Is the procedure any different to that of Halifax Current account ie: template letters? And when filling out MCOL, should I put trinity rd address or the dunfermline address (which is where correspondence has come from and previous letters have been sent)?

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Hi again scottipoll, just an update for you........My claim was acknowledged on Friday with the intention to defend the whole claim........just waiting to see how long it takes them to back down and give me my money :)

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Hi Mack,

 

They must be dealing with claims in date order!! I was a day behind you and Halifax have acknowledged my claim today. Did you get a letter from the court confirming the acknowledgment? They seem to be going to the wire when paying out claims. Is the 28 days from the date issued or served?

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  • 2 weeks later...

Hello everyone, Well I WON!!!!!

 

Wen away for the weekend and got back to 2 letters from the Halifax, one saying PEE off, complaint denied. The other saying that not viable for them to defend and would refund charges and the court cost of £80. They have not refunded the interest £300.81.

 

What should I do, they have already put the money (except interest) into my account.

 

Can anyone advise please.

 

Thanks

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You need to send one of these letters.

 

Letter 5 or 6.

 

just amend it to your claim.

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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Sorry sea-side, feel really thick!!

 

Can't find the letters you refer to. Only the Particulars of claim and spreadsheet. I have already sent these. Should I send them a partial offer letter saying I want the interest - do you think I will get this?

 

Or is there another letter I should send - or should I ring them?

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I think that these are the letters that sea side was refering to:-

 

Letter 5:-

 

YOUR Street

Town

City

Postcode

 

 

 

 

Date

 

BANK NAME

Address

Address

Postcode

Re: Account number XXXXXXXX

 

Response to settlement offer.

 

Dear [named sender or Sirs]

 

Thank you for your letter dated xx/xx/xx. I respectfully decline your offer of Full and Final settlement and have included the cheque you supplied in respect of that offer.

 

You may not have been aware that I commenced legal action against you for the full amount plus interest and costs on XX/XX/XX and I would ask that you now refer this matter to your legal department for further instruction.

 

(If the bank have credited your account, please use this note...)

I wish to stress that I do not accept your offer as Full and Final settlement and the money transfered to my account should not be viewed as my acceptance. I hereby authorise you to remove this sum accordingly. Alternatively, should you wish to settle my claim in full, then please forward the balance of the claim (£xxxx) without further conditions and I will inform the court that the claim is settled.

 

 

I trust this clarifies my position.

 

 

Yours faithfully

 

 

[signature]

 

 

[print name]

 

 

Letter 6:-

YOUR Street

Town

City

Postcode

 

 

 

 

 

Date

 

SOLICITOR'S NAME

Address

Address

Postcode

 

Re: County Court Claim Number XXXXXXXX

 

Response to settlement offer.

 

Dear [named sender or Sirs]

 

Thank you for your letter dated xx/xx/xx. I respectfully decline your offer of £xxxx.xx as settlement of my claim [and have included the cheque you supplied in respect of that offer.]

 

My claim is for £XXXX.XX as outlined in my Particulars of Claim, plus court costs of £XXX.XX, and this claim will continue until payment is made in full.

 

(If your account has been credited, please use this...)

I wish to stress that I do not accept your offer as Full and Final settlement and the money transfered to my account should not be viewed as my acceptance. I hereby authorise you to remove this sum accordingly unless you are willing to make the payment a part-settlement.

 

Alternatively, should you wish to settle my claim in full, then please forward the balance of the claim (£xxxx) without further conditions and I will inform the court that the claim is settled.

 

 

I trust this clarifies my position.

 

 

Yours faithfully

 

 

[signature]

 

 

[print name]

[sIGPIC][/sIGPIC]If you think my post was helpful, please feel free to click my scales

 

 

A prudent question is one-half of wisdom.

 

:D

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Thanks for the advice Jowalshy

 

Has anyone had any responses to the above letters, whats the usual outcome. If they remove the money from my account, are they likely to go to court or do they usually simply pay the interest in after receiving the letters above.. Not sure I want to take the risk of losing the settlement already offered. Can anyone help please

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Yes those are the letters. Forgot to add the link....whoops!! :rolleyes: Sorry.

 

They do seem to be doing this to quite a few people at the minute.

 

Some others who are sending the letters are..

http://www.consumeractiongroup.co.uk/forum/halifax-bank-bank-scotland/80105-mackem67-halifax-4.html

http://www.consumeractiongroup.co.uk/forum/halifax-bank-bank-scotland/63645-chopski-halifax-4.html

 

Just so you can see how they are getting on.

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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Thanks sea-side

 

Mack and Chopski's threads seem very similar to mine.

 

I have drafted a letter to Halifax could you let me know if you think its OK to send.

 

Response to settlement offer.

 

Dear Mr Dean

 

Thank you for your letter dated 25/05/07. I respectfully accept your offer of £XXXXXX as partial settlement of my claim.

 

My claim is for £XXXXXX as outlined in my Particulars of Claim, plus court costs of £80.00, and this claim will continue until payment is made in full.

 

I wish to stress that I do not accept your offer as settlement and the money transferred to my account should not be viewed as my acceptance.

 

Should you wish to settle my claim in full, then please forward the balance of the claim (£XXX) without further conditions and I will inform the court that the claim is settled.

 

I trust this clarifies my position.

or

Dear Mr Dean

 

Thank you for your letter dated 25/05/2007. I respectfully decline your offer of £XXXXXXX.

 

I commenced legal action against you for the full amount £XXX plus interest of £XXX and costs on 01/05/07 (served 08/05/07).

I wish to stress that I do not accept your offer as Full and Final settlement and as partial settlement only, and the money transferred to my account should not be viewed as my acceptance.

Should you wish to settle my claim in full, then please forward the balance of the claim (£XXX) without further conditions and I will inform the court that the claim is settled.

I trust this clarifies my position.

Not sure which one to use, any help greatfully received.

Thanks

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The second one. As you have included the court dates.

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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